I really wavered between a 3 and 4 star review for this newly minted Hilton property. My original booking was done while this was still a Starwood property. I was excited to learn that Hilton had acquired the Diplomat and re-booked through Hilton. I am a Hilton Honors Gold member which attest to my brand loyalty. At check-in there was no acknowledgement whatsoever of my honors being on file.When I asked if my number was on file she acknowledged it was. I then asked about the breakfast vouchers and was told breakfast was only available for Diamond members. I indicated I had confirmed that the Curio collection was supposed to include breakfast for both Gold and Diamond and offered to show her on the website. I was finally given access to the lounge.
Upon being assigned my room I asked if it was away from the elevators and ice machine as it shows in my profile. She said she did not notice the profile and offered nothing more than an apology. After 3 request to change rooms she continued to say none was available in that category, only after I asked to speak with a manager was she able to find a room.
Based on the quality of the room and property I would have given the hotel 4 stars but the 2 things that made me downgrade the rating were:
1 The awful, overpriced and terrible menu selections at the restaurant by the pool. (This hotel has a captive audience as there is nothing really walkable)
2 The difficulty in extending my checkout as was originally promised when booked through Starwood.
You guys are now Hilton, please act the part.
- Official Description (provided by the hotel):
- Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Travelocity, Hotels.com, BookIt.com, Priceline, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Diplomat Resort & Spa Hollywood, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort