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“Curio makes you Curious!” 4 of 5 stars
Review of Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

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Diplomat Resort & Spa Hollywood, Curio Collection by Hilton
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)   |  
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Book Rates From $179
Ranked #24 of 65 Hotels in Hollywood
Chicago, Illinois
Top Contributor
133 reviews 133 reviews
61 hotel reviews
Reviews in 53 cities Reviews in 53 cities
80 helpful votes 80 helpful votes
“Curio makes you Curious!”
4 of 5 stars Reviewed yesterday NEW

This is one of the most amazing properties in South Florida. It is expansive. It is beautiful. It is secluded in a great location. It has most of everything a family or a business needs. It was all inclusive in terms of services and conveniences.
My family visited this property at least once a year for 12 years. We had years when stayed 2-3 times. My kids learned to swim in the infinity pool. It became like home away from home. I brought family from Europe, friends from all over and business colleagues. We got to know staff and we absolutely had a great time.
This property just became a Curio by Hilton.
This is the demise of a Iconic Westin. I saw this coming for a long time. Actually, I even stated this in previous reviews.
This property was built by a union trust with union money. Since it was the union money they were very liberal with everything: large open spaces, large conference center, huge parking building and empty shopping center. Rooms instead were mediocre.
No wonder the project cost over $800,000,000.00. Union money. It sold last week for a mere $535,000,000.00. It included the hotel, conference center, shopping and parking center, the empty lots, the golf course and country club, etc.
Starwood offered outstanding service and management. The resort was an absolute destination. The Diplomat and Country Club was exclusive. The spa was amazing. The Links restaurant was great - a place where you rubbed shoulders with celebrities. The beach resort was breathtaking and the pool was one of the best. The executive club just gave you an upscale feeling. The view on both sides was absolutely spectacular.However, the last few years I witnessed the gradual demise. The union trust refused to invest in the upkeep and after the financial crisis started to cut corners, reduced services and displayed a union-like arrogance. It led to the closing of the exclusive Diplomat Resort at the Country Club. They moved the spa to the beach resort which was necessarily a bad move. The pool area was neglected and chairs and the covers were outdated and dirty. The new towel policy was similar to neighborhood cheap motels. Executive Club became so frugal that it was not worth to visit, except for the view.
It was time for some investment in updating.
Now, the Thayer Trust states that it will invest $100 million in this property.

This is a bitter loss for Starwood. It was a stellar Westin. This is not the only loss for Starwood,. There is a trend in South Florida for them. They lost the Atlantic (a Luxury Collection property) and St. Regis (now a Ritz) in Ft. Lauderdale and Le Meridien in Sunny Isle. Whar's next?
I was happy that I was able to visit the Westin Diplomat one last time in October to say a teary good bye.
With sadness we anounce the Demise of the Iconic Diplomat

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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38 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Top Contributor
180 reviews 180 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The property is lovely with beautiful pools, lobby. etc. We had a corner suite with a wrap around balcony and an absolutely fabulous view. Room was spacious (though dated decor) and was well tended. Location is a little cumbersome but expected due to proximity to water. Valet service was prompt for incredibly busy area. On site dining options and the cafe with carry out options is well stocked. All in all, look forward to how it evolves as a newly minted Hilton product and would consider returning. Research everything that matters to you before booking as we had loud "party animals" next to us that woke us at least twice in the wee hours

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
86 reviews 86 reviews
42 hotel reviews
Reviews in 51 cities Reviews in 51 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've never been to Hollywood FL or to this hotel but glad we tried it. So much more relaxing than the rat race of South Beach and a awesome hotel. Pools are great and the ocean was a motion. Not a lot to do in the area some plan on stay put at the hotel or driving a bit.

Stayed November 2014, traveled as a couple
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1 review
2 of 5 stars Reviewed 3 days ago NEW

Dated decor, loud a/c unit made it difficult to sleep and there was no electrical outlet near bed to charge phone. Only outlet was located behind the bed and blocked by large, wood headboard making it impossible to reach. It's 2014. Get some bedside lamps with outlets like every other hotel on the planet. This was extremely frustrating.

  • Stayed November 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
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Ocala, Florida
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Diplomat is a beautiful hotel. We stayed for one night pre cruise out of Miami. Perfect location right on the beach. Lots of "on property" restaurants and bars to choose from. Pools and property are picture perfect. We opted for the self parking ($20), as the valet line seemed to be always backed up. The self parking turned out to be a nice alternative, as they have their own parking garage. It is automated, so you get a ticket when you pull in and then pay at the machine when you leave. Much quicker than waiting for valet. Staff were attentive and friendly. Spent a lovely evening just exploring the property. The property is very large and you get a lot of walking in! We had some drinks at the Tiki bar by the pool and followed up a bit later with dinner at the sports bar/restaurant over the walking bridge. We thought the prices were quite reasonable, and the food and drinks were good. Our room was very comfortable with a king bed and large bathroom. Very clean. The elevators were quick and painless as well. Only a couple of negatives; While we were at the TIKI bar, someone at the pool kept yelling "WHOOP WHOOP" at the top of their lungs, even the staff became annoyed, but no one did anything about it. I really expected a manager or security to do something about it. Bit disappointing. The second issue was that the hotel apparently has very thin walls.We awoke as a child (in the next room, I assume) began screaming at 5am and didn't stop for quite some time. Oh well, we had to get up to catch a boat anyway! Had breakfast in the executive lounge...lovely service and food choices. All in all I would call it an excellent stay. We will definitely return on our next trip to Miami area.

Room Tip: We had a room on the 35th floor and the view was stunning! Don't worry about the elevators...the...
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
127 reviews 127 reviews
17 hotel reviews
Reviews in 46 cities Reviews in 46 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The front desk and guest services were excellent. We were give a top floor Tiny room, with a million dollar view The overall experience was the best that we have experienced. The Cafe & carry out food and services were also excellent. HAD ALL OF THE AMENITIES.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
3 of 5 stars Reviewed 4 days ago NEW

The Diplomat name use to mean something but a lot has happened! If you are going to a convention I am sure this place works perfectly. Regardless though, get there EARLY since they can't guarantee anything they promise if you don't !!!! Room turned out fine but the ROOM WAS NEVER CLEANED during our weekend stay!?!?!? And don't forget you get FREE WIFI in the lobby.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Curio – A Collection by Hilton

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Additional Information about Diplomat Resort & Spa Hollywood, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019 (Formerly Westin Diplomat Resort and Spa)
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hollywood
#7 Business Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Diplomat Resort & Spa Hollywood, Curio Collection by Hilton 4*
Number of rooms: 998
Official Description (provided by the hotel):
Diplomat Resort & Spa, part of Curio - A Collection by Hilton is an elegant retreat right on the beach. Whether staying on pleasure or business this pristine Hollywood Beach Florida hotel and resort is sure to delight. Rooms are spacious with gorgeous views of the ocean and pools. The infinity pool is perfect for families or couples and our attentive staff will deliver refreshments to you there or at the lagoon pool below. The beach is only steps away and Splash restaurant will pack food and drinks for you to take to the beach. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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