I will start this review by saying that this hotel is simply beautiful. The location on the beach is stunning. The pools and pool decks are stunning. The lobby and public areas are absolutely beautiful. The rooms are amazing - we had a city facing view, although ocean view would be my preference. You have a huge bathroom with both a shower and a soaker tub. There is also a shutter system that can be closed or opened from the bath area so you can soak and watch tv at the same time. We ate at the sports bar across the street from the hotel and the service and food were fantastic. The beds are super comfortable and plenty of pillows and soft comforters. In the morning we ate at the grab and go cafe and the coffee and muffins were excellent.
Now for the not so good parts of our stay. Although the pools are beautiful the cleanliness around the pools leaves a lot to be desired. After spending a week on a cruise and coming to this hotel - it sure makes you appreciate how much care is taken to keeping the ships clean while you are cruising. You always see someone cleaning up! This is not the case for this hotel. There was litter everywhere around the pool area. Some of this is a result of people not taking care to look after their own messes but this is also the fault of the hotel in not having enough service personnel around to clean. We did see one young man cleaning but his total lack of interest in the process was difficult to watch. He only carried a small broom with a dustpan which he tried to use as a personal garbage container. On more than one occasion he dumped fluids from the drink containers into the gardens around the pool. There were birds around the pool helping themselves to the left overs that were laying around the pool.
Now to the other problem that we had while at the hotel. When we checked in we told them that we would be using self parking and we were charged a flat rate of $20 for the night which was added to our hotel bill. I was told at the time that the parking ticket we would get when parking could be thrown away as the key card would allow us to exit the garage. We requested two room keys at check-in. One of the keys never worked - we didn't bother to replace it as we were only there one night. I checked out of the hotel in the morning and confirmed how to exit the garage and was told that our key card would allow us to exit the garage. We tried both key cards in the garage and neither card would work and we did try multiple directions etc to ensure that it was or was not working - neither card would allow us to exit. We tried to both gates and we tried to get help by pushing the help button - nothing. We then found our parking ticket from the previous night and put it in the card reader - thank goodness we didn't throw it away. $20 to exit please - then tried our credit card - it wouldn't work. Finally we found $20 in cash and put it in the reader - now we were able to exit. However, at this point I wanted a receipt so I could request a refund from the hotel but it wouldn't give us a receipt! Great so now we've paid twice and have no proof either by a CC charge or a receipt. We were in a rush to get to the airport so did not have the chance to go back and discuss this immediately. I have since sent two emails, completed a survey and made a phone call to the hotel and I have not heard back from them. I did wait to complete this review in hopes that I would have a chance to give them a favourable review regarding service but unfortunately at this time I don't.
- Official Description (provided by the hotel):
- The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort