I have stayed at this hotel many times before, and I will continue to be a loyal customer at this particular property.
I have only positive things to say about it. The resort itself is beautiful, but I feel that other reviews have covered the physical attributes of this property.
The part that I would like to review is how the management team behind this amazing resort is what makes it so special.
I certainly do not mean to leave out any names, but there are just to many names to list them all, so I will have to write this review in a more general format.
It all starts at the front entrance- where the parking attendants, the bellman, and the girls that hold open the door are always doing their job with a smile.
I see the same attendants season after season, so that alone says so much.
Then, there is the check-in- sometimes yes- there are long lines, and yes, sometimes the rooms are taking longer than usual to be ready- but all I can say is that as soon as you get up to the front desk, no matter which desk clerk serves you- they are all professional and do their utmost best to please you and help out as much as possible. Again, I cannot remember each and everyone's names- as everyone was always so nice to me- but one front desk clerk in general whose name was Juan was especially amazing to deal with. And there was Natasha who was always there to answer my questions.
The rooms have been commented upon in many past reviews, and although slightly in need of a bit of sprucing up- the cleanliness is to perfection. The housekeeping staff, from the head of housekeeping right down to the the girls that clean the room are all excellent. Again, that must be stemming from the management of the property and the excellent pride they take in training the staff. Although in all my stays at the Diplomat I have always been more than happy with the housekeeping services, one girl whom take care of our suite last December 2013 goes by the name of Munchie ( or something that sounds like that)- excuse for my lack of correct spelling- well she was just outstanding.
Everyone at the hotel was there to please the guests. What more can a customer ask for?
It should be noted that I personally met with both the Manager and the General Assistant Manager, Mr Walls and Mrs. Salazar, and inspite of their extremely busy demanding jobs, they are always there to greet you with a smile and attend to any special needs that may be necessary.
Another lady, whom I did not have the pleasure to meet was Karianne- but I know it was she who acknowledged my two daughters very special birthdays and helped to enhance our stay even more.
The bell captains are all regulars, and each and everyone of them deserves to be commended as outstanding, as does the conceirge desk people who go over and beyond to help.
A true review always has to include the positive and the negative, and although there is is really no negatives here, if I had to pick one teeny tiny negative it would be that I wish the evening food in the club lounge included some fresh cut up veggies instead of so many kinds of chips and fried foods. That was honestly the only negative.
Last but not least- I am coming outside of the hotel now to the pool bar and the beach.
The Splash bar serves the most delicious food that you could imagine- and two servers there just keep getting stuck in my mind as outstanding- Roxanne who ALWAYS remembered my favorite orders, and Irving who made the most incredible drinks - and sometimes that place gets awfully busy, yet these two along with the rest always serve so professionally and always with a smile.
Last but not least- the beach!!!!
The guys that run the beach are called the Boucher Brothers (please excuse me if I added an extra 'r')- and they are beyond beyond amazing. Adrian , I believe ran the show- and he was the kindest soul you could imagine. Last xmas I was there with a broken ankle, and he always took the time to remember me and make sure that I had everything I needed.
I just returned last week- first week in April- during the busiest season of all- spring break- and much to my delight- both Adrian and Evince remembered me and treated us with the same special kindness. I have never seen a team of beach rental people work so hard, dragging and setting up heavy chairs and umbrellas in the sand- and yet- still being gracious and always smiling. These people definately need to be recognized by the hotel!!!
All in all, my Spring break stay with my daughters was amazing, as was my extended xmas stay in the winter, and I have been a long time customer of the Dip way before Trip Advisor existed, and I will continue to return as long as the management team remains so awesome.
I enjoy the high ocean views but all the rooms are the same inside
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.