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“Beautiful Views” 4 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #10 of 66 Hotels in Hollywood
Dallas, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Beautiful Views”
4 of 5 stars Reviewed September 23, 2013

The Westin Diplomat is a very nice facility with a spacious entry and very open area of pools and sitting areas around the facility. The room on the 32nd floor, ocean side of the building made for a great position to watch the sun rise for the 5 days we were there.

As with most spa's, the food, hotel services such as parking, internet, etc. are very pricey; but I enjoyed the stay and would gladly return.

Room Tip: Rooms on the higher floors ocean side provide great opportunities to watch beautiful sun rises.
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, October 2, 2013
Dear Kevin C P,
Thank you for sharing your wonderful feedback with us. We are happy to learn that you found your retreat to be relaxing and that you enjoyed the sunrise from your room. We hope to see you at the Diplomat.
Be well,
Karianne
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,407 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Pittsburgh, Pennsylvania
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 23, 2013

Just got back from a 4 night stay at the Westin Diplomat. The 1st couple of days the place was fairly deserted - Friday afternoon the volume of traffic started picking up. The facility was clean, in fact I can't say anything changed from last years stay. This time we had breakfast on our veranda, it was very nice -- a little pricy, but nice. We also used the garage this time, as we rented a car so we had flexibility to go out and about. The per day charge was billed directly to our room and our room key worked at the in/out gates. I will say the parking was also kind of expensive, but....We dealt with it. The pools were great, the room was clean and comfortable. Room service did the minimum on 2 of the days...Left no cups, no creamer for coffee..Basically changed the bed clothes and left clean towels. We had no cups or creamer for coffee....Check in was smooth and hassle free. David was my desk clerk - friendly and professional. Considering we had a veranda, I asked for 2 lounge chairs to be delivered. They never arrived, but we were on with the chairs. Overall, I would recommend visiting the Westin Diplomat and it's sister site at the golf course location.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, October 2, 2013
Dear Darla P,
It is great to hear that you had another fantastic experience at our resort. We are happy to see that you enjoyed relaxing by the pool and having breakfast on your balcony. We are sorry to hear that we did not exceed your expectations in all areas during your stay. We will embrace your feedback as an opportunity to improve our services. We hope to welcome you back to the Diplomat soon.
Be well,
Karianne
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Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

When I looked and saw only 78% recommended I had to pick my jaw up off the floor, you have got to be kidding me!! This hotel was BEYOND amazing, and I cannot say that enough. From the minute I walked in to the minute I walked out was heaven. Greeted immediately at the desk and was upgraded to an Oceanview room with a balcony, then I was not told what time check-out was but ASKED what time would be convenient for me to check out, and if i wanted a later time just to let them know! GREAT customer service!! 5 stars!! Not to mention the lobby, and the pool! I was so sad to leave. Keep up the good work Westin Diplomat!!!!!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, October 2, 2013
Dear Lmahoney,
It is fantastic to hear that you had a great experience at our resort. Thank you for your compliments on our service, pools, and lobby. We are happy to hear that you enjoyed all aspects of your retreat. We hope to welcome you back soon for another excellent stay.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Hampton, New York
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 22, 2013

I am my husband are constantly traveling on business and pleasure. Many times the places we go on business are not the locations or hotels that we would choose for pleasure. We were pleasantly surprised on a business trip to Hollywood, Florida a few ago when we checked into the Westin, Diplomat. Our first impression of the area as we were driving was a typical Miami beach look with hotels lining the street and blocking the view of the ocean. Our minds were changed when we checked into the Diplomat. The marble lobby had many imitation palm trees several stories high facing each other with a magnificent water feature in between them. The bar had a rain shower behind the bottle display. The rooms and hotel was spotlessly clean. When we went outdoors we felt as if we were the only hotel on the strip. The beach was clean and the pool area was beautiful . The only reason I didn't give the hotel 5 stars was that the service by the pool left much to be desired. If it wasn't for the man giving out towels we would never have been able to get food or drink . But I will say the towell man was fantastic and kept checking on us and even brought us a ice bucket filled with ice. Once we received our food the staff wanted to purchase us a drink gratis but we declined. So considering they did try to make up for an hour wait for food I wish I could give them 4 1/2 stars.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, October 2, 2013
Dear Georgica14,
It was pleasure welcoming you to the Westin. We are excited to learn that you enjoyed your stay with us. It is wonderful to hear that you enjoyed relaxing in our lobby and that you found our pool area to be a great place to unwind. We hope to welcome you back again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

My wife and I came here for our 20th anniversary. The hotel is absolutely beautiful, inside and out! It even has white tea scent piped in to the duct work - so nice! Check-in was great and got us in early! The pool complex is one of the coolest I have ever seen! Two levels with a pool on each. As you swim in the upper pool, you can look through the bottom of it (through a see-through glass bottom) in to the lower pool! Music all day, including relaxation music at sunrise, which is a beautiful touch. The staff was very attentive and went out of their way to take care of us for our anniversary, which was very much appreciated! We ate at Splash which serves good pool food and drinks. We ate at Hollywood Prime, which is very expensive, but was probably one of the best meals we have ever eaten and the staff was phenomenal! We got a couples' Togetherness Massage, which was wonderful, but probably overpriced (watch for specials). We were given a room with a great view (North Tower - 767). The AC did not work well at all and that caused us to lose sleep. This was a real issue, but the room location was so great, we did not complain. In addition, the bathtub was not able to hold water, the shower control handle was loose, the standing lamp did not work and the carpet was a little rough. The room needed a little more TLC to match the quality of the rest of the hotel. In addition, on our 2nd morning, housekeeping was outside our room as we left for a 3 hour beach walk, including breakfast. When we returned to get ready for our spa package, the maid was still not finished with our room. She asked us to give her another 15 minutes. We were disappointed. We took a black van taxi, which the person in charge out front told us would be courtesy to Gulfstream (which I highly recommend for restaurants, bars, casino and shopping), but once there, the driver tried to hustle me for more money after offering him a $5 tip (it’s only a $9.50 taxi ride)! Overall, this resort & spa is one of the best I've been to and has so much to offer. It is right on the beach (and I mean close), which I will say, the beach is on a real angle and the sand is very soft, so you better be in great shape if you are going to go very far! It has a spa (which is great), a fitness center, restaurants (Hollywood Prime is phenomenal), a sports bar on the intracoastal across the street via a breezeway that crosses over the road (which is also where they have parking and where a water taxi can be found to run all over the intracoastal to different locations), a golf course on the other side of the intracoastal (I didn't play, but it looks beautiful) and is located very near “the boardwalk,” which is full of local restaurants, shops and lots of joggers, bikers and visitors. The Atlantic Ocean is beautiful! This hotel is very romantic, very business oriented, very family oriented, it has it all! I will DEFINITELY be back! Check this place out, you won’t be sorry!

Room Tip: Ask for ocean front rooms in the 67s and 45s (e.g. 767 or 745, 867 or 845, etc.).Call way in advance...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, October 2, 2013
Dear rtopoleski,
We are excited to hear that you had an excellent retreat at the Westin Diplomat. We are happy to hear that you found our resort to be beautiful and that you enjoyed your treatment at our brand new Heavenly Spa. We are truly sorry to learn that your room did not exceed your expectations. We appreciate your feedback as it will help us to improve the guest experience at the Diplomat. We hope to welcome you back to the Westin soon.
Be well,
Karianne
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
89 reviews 89 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

From the moment you walk up to the lobby, the ambiance is very comforting and luxury. Front desk personnel was very accommodating. We got there earlier than the check in time, she said that she has our room ready with an ocean view. Super! The room was magnificent, bedsheets were very soft, jacuzzi that has a sliding door to the bedroom that overlooks at the balcony facing the ocean. The pools were great. My kids had a blast at the beach and pool. We will definitely return again.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 26, 2013
Dear May C,
It is excellent to learn that you had a fantastic stay with us. Thank you for your compliments on our rooms and on our front desk ambassadors. We are also happy to learn that your kids had fun and pool. We hope to welcome you back to the Westin soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, Illinois
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 17, 2013

The hotel is beautiful. Channel at check-in was so friendly and accomodating. Loved the pool area to just sit and relax during the day while my husband was at a work function. They take such good care of the resort. I would stay here again without hesitation.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 20, 2013
Dear LVCocoPebbles,
It is fantastic to learn that you had an amazing retreat to our resort. We are thrilled to hear that you had fun at our pools and that you found the services provided by Channel to be top notch. We will certainly share your kind words with her. We hope to welcome you back to the Westin soon.
Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
#8 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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