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“Diplomatic Service” 5 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #9 of 66 hotels in Hollywood
San Juan, Puerto Rico
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Diplomatic Service”
5 of 5 stars Reviewed September 9, 2013

Went for the corner suite with a espectacular view of the Atlantic Ocean. Room was exquisitely clean and furnishings were practically new. The valet service helps you zip in and out of the hotel when needed. The pool(S) are very nice and you have the choice of dipping in the ocean as well.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 20, 2013
Dear JamesB191202,
It is wonderful to hear about your pleasant stay at our resort. We are happy to see that you enjoyed your corner suite and that you an opportunity to unwind by the pool. We hope to welcome you back soon for another revitalizing retreat.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (594)
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English first
San Antonio, Texas
Top Contributor
101 reviews 101 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 6, 2013

Very nice resort. Extremely clean and well kept. The room was spotless, beds were VERY comfortable and pillows in all firmness available right on the bed! The shower was really awesome!!! Very friendly staff. Ask for an ocean view! The vendor hall was very nice and the banquet room was very well orchestrated. Our waiters Mauricio and Roberto were some of the best wait staff ever. The onsite restaurants are a little on the expensive side but the food is excellent so you really don't mind that much. The breakfast buffet is very good, 25.00 but includes a lot so eat breakfast and lunch together to get your monies worth. Have Quesny at the omelet bar make you one of his fantastic omelets. He even will make you an egg white omelet! Beer and cocktails are very high priced and I do mind that. The water taxi is right across the street from the resort and a nice way to see Ft. Lauderdale. A Hardrock Casino is about 10 minutes away and it is connected to a shopping area and restaurants. All in all the Westin Hollywood resort is a great place to stay and enjoy not only a conference but a vacation with the family.

Room Tip: Choose a room with an ocean view.
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 9, 2013
Dear Susan M,
It is exciting to hear that you enjoyed your conference here at the resort. It is great to see that you enjoyed our Heavenly Beds and that Mauricio and Roberto took excellent care of you during your events. We hope to welcome you back again soon.
Be well,
Karianne
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Beaufort, South Carolina, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

Skyscraper view of the pool and of Hollywood, Fl, was a real thrill. On a family vacation, we enjoyed the privacy and quiet of this executive-like posh hotel. There was not much need for leaving the site as the pool was a treat for the kids with its glass bottom view of its lower pool and a nice restaurant for the family just a walk away. Hollywood itself was a disappointment, dirty and boardwalk-like, but for a few days tops the Diplomat was memorable.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 9, 2013
Dear EDardes,
We are pleased to learn about your excellent stay at our resort. We are thrilled to hear that you enjoyed relaxing by the pool and that you enjoyed our restaurant Splash. We hope to see you at the Westin again soon.
Be well,
Karianne
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Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2013

To celebrate our anniversary and a birthday we felt a trip to sunny Florida would be perfect. We booked a great air & hotel package through Spirit Airlines. We decided on the Westin Diplomat as it was close to both South Beach and Fort Lauderdale. We had taken a red-eye flight so we arrived to the hotel around 8:30AM. We especially want to say thank you to Dave Stewart (Registration Desk) who did not make us wait until mid-afternoon to give us a room. Based on reviews we knew to ask for a corner suite upon check-in. Dave told us he was going to give us one of his favorite rooms and what do you know...it was a corner suite on the 19th floor with amazing views of the beach, city and intracoastal waterway. He also sent us a bottle of champagne and chocolate covered strawberries! Very nice touch and great customer service! The staff at the hotel were all very professional, polite and helpful.

A couple of things you should know...self-parking is $20/day but is located directly across the street so we decided to pay the extra $5/day to valet. Make sure to call ahead for your car as it takes about 10-15 minutes depending on time of day for valet to bring it. South Beach is about 30 minutes by car and Fort Lauderdale is about 20 minutes. Hollywood has a downtown area that is pedestrian friendly with a lot of restaurants and shops. Great place to hang out. There is also an area on the beach that is called the "Broadwalk". There you will find many restaurants and shops as well. We took the trolley to the Broadwalk. The hotel has two really nice pool areas but we prefer the beach. There are lounge chairs, beach beds and umbrellas available for rent on the beach in front of the hotel. There is a small cafe similar to a Starbucks that you can grab coffee, smoothies, sandwiches and desserts. Servers do come out to the beach for drink and food orders. We would definitely recommend renting a car if you are going to be there for a few days as there are not a lot of restaurants within walking distance. Also, if you plan on going to the Everglades to see alligators or taking a helicopter tour like we did, having a car is convenient.

The hotel does a lot of convention business but we also saw many families. We would definitely stay at the Westin Diplomat again. Very enjoyable stay!

Room Tip: Ask for a corner suite on a high floor! Each day you do not require clean linens the hotel will giv...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 9, 2013
Dear LanceBaz,
We appreciate you taking the time to share your wonderful experience with us. It is great to hear that you enjoyed many aspects of your retreat and we will certainly share your kind words with Dave. We are excited to learn that he went above and beyond to assist you. We hope to welcome you back again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2013

Amazing weekend. Located right on the beach it's the perfect location to relax and enjoy with the family. The hotel has two beautiful pools to choose froom. One of them has a waterfall and if u look up, there's a transparent glass showing you the bottom of the other pool. The last night there we ate at the restaurant located inside the hotel, Hollywood Prime. It was the best steak I have ever tried. So tender and soft. Wow! speachless.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 9, 2013
Dear aalmn06,
Thank you for sharing your awesome feedback with us. We are excited to see that you enjoyed unwinding at our outdoor oasis and that you had a delicious meal at Hollywood Prime. We look forward to welcoming you back in the future.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhinelander, Wisconsin
Senior Contributor
28 reviews 28 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 4, 2013

Stayed here for four nights for a conference and cannot complain! Great staff, and everything ran smoothly. I spent a lot of time at the pools, and enjoyed the beach some. Prices are a bit high at the resort, but I guess what can you expect. Our view from our room was amazing!! Right above the pool with an ocean view! I enjoyed sitting on our balcony in afternoons when I tired of the pool. The steak house is TO DIE FOR, but make reservations.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 9, 2013
Dear readmeli,
It is wonderful to see that you enjoyed your retreat with us. We are happy to hear that you enjoyed relaxing on your ocean view balcony and that you found our Hollywood Prime steakhouse to be fantastic. We hope to see you at the Diplomat again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

Corner room with city and beach view spectacular. Property was very clean and neat. Observed staff straightening chairs or tables, picking up left cups etc as they walked through the public areas. Everyone seemed to have pride in the Hotel. Great pool with lots of varied lounging options from all sun to all shade, active and quiet. Great to have also be right on the beach which was well maintained (by outside company). Good selection of restaurants. Bathrooms could use more towel racks. There were non near the sink area. Staff always eager to accommodate our needs. Plenty of beach activities like jet sky, parasailing etc if you wanted.

Room Tip: Definitely ask for corner city and beach view room at least 8 floor up.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, September 9, 2013
Dear Euroagogo,
Thank you for sharing your fantastic feedback with us. It is nice to hear that you enjoyed your corner room and that you felt that our ambassadors took pride in the service they provide. We look forward to welcoming you back to the resort soon.
Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#6 On the Beach Hotel in Hollywood
#7 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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