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“Beautiful hotel, very nice rooms. Parking & wifi too expensive.” 4 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #10 of 66 hotels in Hollywood
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Beautiful hotel, very nice rooms. Parking & wifi too expensive.”
4 of 5 stars Reviewed July 7, 2013

This is a beautiful hotel, one of the nicest in the neighborhood. The rooms were very clean and well appointed, no complaints there. However, in 2013 my expectation is that every hotel should offer free wifi, and yet this Westin only offered it for free in the lobby and charged a hefty premium for wifi in the rooms. Parking was also a little pricey, but not completely unreasonable.

Room Tip: Try to get a room facing the beach.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 14, 2013
Dear datripmater,
We were delighted to hear that you had an overall fantastic experience here at the Westin. It is great to see that you enjoyed your accommodations and that you found our resort to be beautiful. Thank you for your feedback regarding pricing for some of our services. We will certainly share this feedback with our management team so that we can continue to provide our guests with best service possible. We look forward to your next retreat to the Diplomat.
Be well,
Karianne
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
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Orinda, California
Top Contributor
158 reviews 158 reviews
43 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 6, 2013

The male desk clerk that checked us in (and out) was great. Very friendly and gave us several choices of room areas. We took the City-view with a balcony on a high floor. It was fantastic. The lobby is large and very well decorated. The pool/beach area is outstanding. You must wear a wrist-band to get into that area. No charge for lounges around the 2-pools - - - but there may be on the beautiful beach area. Easy to get around the Hollywood area via the $1 Trolley that runs Wednesday thru Sunday. Many fantastic restaurants blocks away (via the Trolley). The Staff in the entire Resort were very friendly and helpful (especially the Pool area). I wouldn't hesitate for a moment in staying here again. Expensive ride from the FLL Airport - but the 'stay' is worth it.

Room Tip: Rooms with balconies facing the City are great. Nice view of the Waterways and lights of the area a...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 14, 2013
Dear billanddoyle,
It is fantastic to see that you had an awesome retreat here at the Westin. It is great to hear that you found your room to be comfortable and that our ambassadors helped to make you feel at home during your stay. We will share your wonderful feedback with them. We hope to welcome you back again soon.
Be well,
Karianne
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Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 6, 2013

Nice resort hotel. Stayed here for a conference and was pleasantly surprised. Huge lobby/atrium, which is beautiful. All the staff were very helpful and the rooms are great. Several onsite restaurants. A little pricey, especially with so many options around. If you can get a good deal, definitely give it a shot.

Room Tip: higher room to avoid the noise from pool and music. Can get loud.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 14, 2013
Dear Check-in101,
Thank you for taking the time to share your experience with us. It is fantastic to see that you had a pleasant stay with us. We are thrilled to hear that you found the resort to be beautiful and that you found our ambassadors to be very helpful. We look forward to welcoming you back in the future.
Be well,
Karianne
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Dublin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 5, 2013

The Westin Diplomat was the first hotel we stayed in on our honeymoon and it didn't disappoint. From the moment we checked in we were made feel very welcome and treated very well by the staff. Everything about the Westin is top class from the rooms, the spa, the dining options, the pool and beach area - we couldn't fault it.

We would particularly like to commend Arica from the front office who was very friendly yet professional. The extra touches to celebrate our honeymoon made it an extra special stay and we won't forget it.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 14, 2013
Dear JohnMah,
Thank you for taking the time to share your fantastic experience with us. It is wonderful to hear that you choose us to celebrate this wonderful occasion. We are excited to share your excellent feedback with Aarica and we look forward to welcoming you back in the future.
Congratulations,
Karianne
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Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 5, 2013

The rooms, and staff are wonderful, but who knew you had to pay for beach chairs,umbrellas and tables!
We arrived at the hotel @ 11:15pm and was charged the full day rate to park. Somehow this does not seem fair. This hotel takes full advantage. It's all about the benjamins here.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 14, 2013
Dear tthomasva3,
We appreciate you taking the time to tell us about your experience. It is great to see that you enjoyed your room and that you found our ambassadors to be wonderful. Thank you for your feedback regarding parking at our resort as well as the beach rentals. The beach located behind our resort is not owned by the hotel and is a public beach. A vendor has been provided by the city of Hollywood so that our guests have the option of renting chairs while spending time unwinding at the beach. As always the lounge chairs on the pool deck are complimentary for all guests. We hope to have a new opportunity to welcome you back in the future.
Be well,
Karianne
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Plantation, Florida
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 4, 2013

A lovely place to stay in South Florida area without being on Lauderdale beach. Great steakhouse and ocean views. Beautiful swimming pool and beach is nice. Rooms are nice, vicinity great for Gulfstream Park in season, and very close to points north or south, the airport only being minutes away!!!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 7, 2013
Dear David P,
We are delighted to hear that you had a lovely stay here at our resort. It is great to see that you enjoyed unwinding by the pools and that you found our steakhouse to be a great place to grab a bite to eat. We hope to welcome you back again soon for another excellent stay.
Be well,
Karianne
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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 3, 2013

Very nice hotel, and great value for the price. We picked the Diplomat blindly online after being seriously underwhelmed by another hotel and by Key West in general, and needed to make a quick switch. Awesome beach location. Great pools that are kept very clean. Great place for a night swim. Keep in mind, though, that this was a birthday trip for my 7 year old daughter, and we were looking for things to keep her busy and happy. If my wife and I were traveling alone I wouldn't stay here, but only because it's so family friendly -- which we loved. You can fly to and stay in Ft. Lauderdale/Hollywood for so much less than so many places we looked at in the US and abroad, and we got more than our money's worth here.

On the other hand, the service wasn't incredible. But it wasn't what I'd call bad. And the restaurant choices leave something to be desired. And the surrounding area isn't worth much (do NOT go to the boardwalk). But, we were perfectly happy not leaving the hotel for 5 days.

If we take another family vacation to Florida, I would almost definitely return to the Diplomat.

Room Tip: Great views on high, ocean-side floors give you that "end of the Earth" feeling.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, July 7, 2013
Dear FarTooMuchTravel,
We are thrilled to hear that we were able to save your families vacation. We are happy to hear that you and your family enjoyed relaxing by the pool and that you found our beach location to fit your needs. Please extend our birthday wishes to your daughter and we hope to welcome you back to the resort soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
#8 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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