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“Wonderful experience!” 5 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #10 of 66 hotels in Hollywood
Sullivan, Indiana
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Wonderful experience!”
5 of 5 stars Reviewed May 17, 2013

My husband and I stayed here for 5 nights at the end of April. Would definitely recommend this hotel. Beautiful multilevel pool and beach facilities. Wish I would have booked a cabana for a day. Spacious, clean well appointed rooms. Disappointed by the having to call outside the hotel for customer service when a computer was down in their lobby while trying to print off boarding passes. Staff did arrive 15 minutes later to assist. Business and meeting facilities were top notch and well staffed. Entertained by the hilarious Kathleen Madigan and singer/songwriter Kenny Loggins. Elevators were fast but getting one left a little to be desired. Very busy! Trolley and water taxi service available to check out the surrounding area. Walkway/escalator across the street takes you to the Rivals Sports Bar for a more casual atmosphere and cheaper drinks. Didn't eat in the restaurants at the hotel just the counter service at Ingredients which was great. Overall a wonderful experience.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 23, 2013
Dear Alysa S,
It is great to hear that you had a wonderful experience with us at the Diplomat. We are happy to hear that you had fun relaxing by the pool in your cabana, and that you enjoyed our Rivals Sports Bar. We hope to welcome you back again soon.
Be well,
Karianne
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2,370 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (624)
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Winchester, Virginia, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2013

This hotel is not cheap... but it is beautiful!!! The beach is wonderful and offers a very good walk. The sunrise is awesome. The pool is a saltwater pool, which I like better, but thought it was worth mentioning. For the most part the staff is very friendly. The only exception to this might be the valet parking attendants. I know that it gets busy out there, but a kind of genuine smile would be nice.

Room Tip: Make sure you ask for a ocean side room... King beds have great windows but no balcony.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 17, 2013
Dear Brian B,
It is fantastic to hear that you had an excellent experience. It is great to hear that you enjoyed our salt water pool and that you found our ambassadors to be very friendly. We are sorry to hear about your service experience with our valet parking. We will share your feedback with them so we can ensure each of our guests are receiving warm and personalized service. We hope to see you back at the Diplomat soon.
Be well,
Karianne
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Jacksonville, FL
Top Contributor
115 reviews 115 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed May 13, 2013

stayed here for three nights on business. Standard room facing the city. This was the base room and it was quite amazing. Glass door shower and water closet AND a soaking tub in a large bathroom with marble floors. I never used the robe by it was fresh and clean and hanging right by the tub. A free bottle of water each day and a coffee maker that doesn't spit out residue when you are trying to heat water for tea (they actually clean it daily). The bed and pillows were nothing short of this side of heaven. The room had a large sofa next to the window and it was very comfortable.

The lobby is quite an amazing site and the numerous elevators were very fast and efficient. Self parking is across the street but a nice covered walkway across Ocean Drive takes you right there. There is also a large gym on the ground floor of the garage which is a dream. I counted at least 10 treadmills all with live tv screens on each one. The pool deck is the showcase of the hotel. The upper level pool as zero entry and it is above the lower level pool that goes under it. After dark, the pools change colors. There are multiple pool decks and levels and no shortage of lounge chairs. The beach is exceptional and the lower level poolside bar was packed every night.

The only negatives: self parking is $20 per day and wifi in the room is not free. However, the wifi in the lobby is free and very fast. I would stay here any time that I could afford it.

Room Tip: they are all nice. I never heard a noise even though the hotel was nearly sold out for a convention...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 17, 2013
Dear StephandJohn32244
We are delighted to learn that you had an outstanding stay. It is wonderful to hear that you enjoyed your room, Westin Workout, and our pool oasis. We look forward to welcoming you back on your next visit to South Florida.
Be well,
Karianne
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Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 13, 2013 via mobile

I stayed at the Westin Diplomat on Mothersday weekend with the whole family . My stay could not of gone better from my smooth and kind check in with Juan who was very nice and helpful couldn't believe he has only been on the job for a month . The rooms were very comfortable and very clean the pool area is very large and if you want to be in the middle of it all or if you just want to lay and relax to yourself there is room for everybody . The service was top notch from my check in to the moment I left while I was checking out I met Sergio he's the Diplomats host what a nice guy let me tell you the only place I will stay from now on in Hollywood will be the Westin Diplomat I highly recommend it.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 16, 2013
Dear Acrespo79,
Thank you for sharing your excellent experience with us. We are thrilled to hear that you and your family had fun during your Mother’s Day retreat. Juan and Santiago will be excited to hear they helped to make your stay even more memorable. We hope to welcome you back to the Diplomat soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Coast
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 11, 2013

the hotel was very clean, the rooms spacious, the location was near everything, but plan to eat else where. very,very pricey.the pool area was wonderful everyone at the hotel was very friendly. the lobby offered a very comfortable setting area. the beach area was very clean

Room Tip: higher floors have a better view, the south tower very good views
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 16, 2013
Dear Karen L,
It is wonderful to hear that you had an excellent experience with us at the Diplomat. It is fantastic to see that you found your room to be comfortable and that you enjoyed unwinding at our pool oasis. We hope to see you at the Westin again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 11, 2013

Great location, hotel is gorgeus we stayed three nights before going on cruise best part was Diplomat food, service, ameneties too die for will definately go back.We had such great view, rooms spacious and staff so attentive.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 16, 2013
Dear coscan,
We are delighted to hear that you had an amazing retreat with us. It is wonderful to hear that you had great 3 night stay before your cruise and that you found our ambassadors to be attentive to your needs. We look forward to welcoming you back in the future.
Be well,
Karianne
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Chesterfield, Virginia
Top Contributor
119 reviews 119 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 9, 2013

Has all the features of a great beach resort. Food, drink, service, beautiful beach and water. Great 0628 sunrises; who needs an alarm. Second time for me here at a business conference. Even the conference food was great, which says a lot for this property. Industrial food preparation does not always deliver, but these folks do. Also hosted a fine business meal at Hollywood Prime Steakhouse, located in the resort. Excellent.

Room Tip: Beachfront, what else? I understand from colleagues who were on the land-side, that views there wer...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Service Manager at Westin Diplomat Resort and Spa, responded to this review, May 16, 2013
Dear JS-VA,
We are excited to learn that you had another great experience at the Westin. It is wonderful to hear that you enjoyed your conference and that our food options delighted your senses. We look forward to welcoming you back again soon.
Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
#8 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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