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“Picture Perfect” 4 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #10 of 66 Hotels in Hollywood
Chesterfield, Virginia
Top Contributor
122 reviews 122 reviews
35 hotel reviews
Reviews in 44 cities Reviews in 44 cities
49 helpful votes 49 helpful votes
“Picture Perfect”
4 of 5 stars Reviewed May 9, 2013

Has all the features of a great beach resort. Food, drink, service, beautiful beach and water. Great 0628 sunrises; who needs an alarm. Second time for me here at a business conference. Even the conference food was great, which says a lot for this property. Industrial food preparation does not always deliver, but these folks do. Also hosted a fine business meal at Hollywood Prime Steakhouse, located in the resort. Excellent.

Room Tip: Beachfront, what else? I understand from colleagues who were on the land-side, that views there wer...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Service Manager at Westin Diplomat Resort and Spa, responded to this review, May 16, 2013
Dear JS-VA,
We are excited to learn that you had another great experience at the Westin. It is wonderful to hear that you enjoyed your conference and that our food options delighted your senses. We look forward to welcoming you back again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (633)
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English first
Kansas City
1 review
5 of 5 stars Reviewed May 9, 2013

Fabulous facility and excellent staff (especially Christopher at the front desk - very helpful and personable). The heated, saltwater pools and beach are outstanding. The ocean front rooms are beautiful. There are several excellent restaurants in the area. Hollywood Florida had never been on my list of places for a quick getaway but I will absolutely go back. Very relaxing long weekend at the Westin Diplomat!

Room Tip: Ocean front rooms are the way to go - great view and balcony.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 16, 2013
Dear kbd-kc,
It is fantastic to learn about your amazing experience during your retreat. We are thrilled to hear that you enjoyed relaxing by the pool and that Christopher made you feel at home. We look forward to welcoming you back on your next quick getaway.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

Very very nice facility excellent location friendly courteous staff very professional. Food is superb drinks are expensive. I was attending a convention and it was fantastically catered and organized.

would definitely go again

Room Tip: South tower Corner suites are large and sunny with big decks and views of beach ocean and canal
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 9, 2013
Dear S115,
We are delighted to hear that you enjoyed your retreat with us. It is nice to see that you enjoyed our food options and that our staff helped to make your stay memorable. We look forward to welcoming you back in the future.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed here for two nights and ENJOYED the stay. I had a room with a balcony and it was wonderful to see the sun set and the sunrise in the evening. The staff was wonderful and nice, the atmosphere were was grand and I loved everything about it...even the smell.

Also, there are plenty of stores around within a 1 block walk if you forgot something for the beach.
There are fast food places around within a 2 block radius but no restaurants if you are truly hungry for a good meal.

Overall, the stay was very nice.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 9, 2013
Dear pimptown,
Thank you for sharing your fantastic feedback with us. We are happy to hear that you enjoyed your room and that you found our ambassadors to be extra helpful. We hope to welcome you back to the Diplomat soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Point, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

The Westin Diplomat proved to be the perfect place to blend business for him and wonderful downtime for me. The staff was attentive from check in to check out. Our ocean front room was the perfect place to spend a rainy day with a good book. The pool and beach area good to hang out on a sunny day, especially when they gave out the best ice cream on Saturday afternoon. A trip to the spa was relaxing and I received one of the best massages I have had. The golf and spa properties are worth the shuttle trip. Look forward to returning for business or pleasure.

Room Tip: Ask for ocean front with balcony.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 9, 2013
Dear Karyn W,
It is a real treat to learn that you had an amazing stay with us. It is fantastic to see that you enjoyed relaxing by the pool and that you had a rejuvenating experience at our Spa. We hope to welcome you back again soon.
Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 7, 2013

Attended a recent ARDA convention at the Diplomat, and came away pretty non plussed. The hotel at first glance looks grand, but after closer inspection, the hotel public areas and the rooms themselves had a great deal of wear and tear. The service in the main dining area was very uninspired, and service was also slow. It seems like so many hotels, like this one, want guests to use the buffet as it makes it easier on the staff and kitchen - but of course the mandatory 18% gratuity is added to the check all the same! I would not be inpired to return.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 9, 2013
Dear John W,
We appreciate you taking the time to share your experience with us. We are sorry to hear that your stay with us was not the top quality experience you have come to expect from a Westin. We apologize about the slow service that you received in the restaurant and we would like to thank you for your feedback regarding our public areas and our rooms. We will share your concerns with our management team so we can continue to evolve and grow. We hope to have a new opportunity to welcome you back in the future.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 7, 2013

The Diplomat is more of a conference hotel than a vacation destination. I say this because although they have the amenities they do not organize it well. The pool area for example is large but not does not have alot going on. I also had a problem with cleaniness of the grounds example upon check in my wife was siting on the couch and an apple core was next to her which is fine if it was left by the last person but 4 hours later while leaving to go get dinner it was still there. The pool area was also a mess with chairs and towels scattered around.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 9, 2013
Dear dabbadessa,
Thank you for taking the time to share your experience with us. We are sorry to hear that we did not exceed your expectations during your stay. It saddens us to hear about your experience in our lobby as well as at our pool area. We strive to provide our guests with clean and comfortable facilities and we are sorry that we did not reach our potential during your stay. Your feedback will be shared with our housekeeping and recreation teams. We hope to have a new opportunity to welcome you back for a better stay in the future.
Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
#8 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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