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“Fabulous” 5 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #9 of 66 hotels in Hollywood
New York City, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Fabulous”
5 of 5 stars Reviewed April 26, 2013

This place is just what we needed after just leaving South Beach and its small "art deco" hotels.
Great service, all the amenities you could expect. A true 4 star experience. Clean, comfortable, and romantic rooms. Yet fully functional as a business facility. I have not one complaint , I wish we were here longer.
The restaurants are excellent. I particularly liked the sports bar. It had a nice outside eating area overlooking the water causeway, and the food was excellent.
Did I mention the beach? Very nice, well groomed and maintained and 2 good sized pools. This hotel is a great value and I would come back in a heartbeat. Especially after staying at overpriced South Beach, this place was just what we needed to unwind and enjoy.

Room Tip: Any upper level room over looking the ocean.....with a balcony.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 1, 2013
Dear joeC965,
It is thrilling to hear that you had a fabulous stay at the Diplomat. It is great to hear that you took advantage of all the amenities we offer and that you found the services provided by our dedicated ambassadors to be top notch. It is also wonderful to see that you enjoyed relaxing by the pool and that you found our Rivals restaurant to fit your needs perfectly. We hope to see you again soon for another amazing stay.
Be well,
Karianne
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (598)
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new joisy
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 25, 2013

This was my 2nd visit for a business convention. The convention facilities were excellent: spacious & modern ballroom for the general presentation, comfortable break out rooms, palatable catering. The amenities turned the business into a pleasure: beautiful ocean beach, 2 salt water pools, tennis, golf, & a large assortment of great local restaurants & clubs. Miami Beach & South Beach are a short drive away.

Room Tip: Ocean view rooms are more expensive but the view of the intra-coastal waterway is also very pleasant
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, May 1, 2013
Dear mmarco18,
It is wonderful to hear that you had another excellent convention retreat with us at the diplomat. It is fantastic to hear that you found our convention facilities to be excellent and that you enjoyed relaxing by our pools. We look forward to welcoming you back again in the future.
Be well,
Karianne
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atlanta
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 24, 2013

This is my 2nd stay at this resort in a matter of months and the reason why is a fell in love with it the 1st time, it is on my list of hotels to stay at now when ever I travel to south Florida, the location is great, and it on the beach so that is a added bonus, the staff is very friendly.

Room Tip: Just ask for a Beach view or even a partial a city view is boring to me, hey if your staying on the...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear Mrs1stlady,
We were delighted to once again welcome you to the Diplomat. It is thrilling to learn that we have become one of our top hotel choices in South Florida and that you found our ambassadors to be very friendly. We look forward to welcoming you back for years to come.
Be well,
Karianne
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Altamonte Springs, Florida
Top Contributor
79 reviews 79 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 22, 2013

Very clean and modern beach resort with all of the amenities. It has a nice large beach area, and two very large pools (one on tope of the other set on different levels). The town of Hollywood is not an attraction in itself, it's north of Miami and south of Ft Lauderdale, and is a pretty tired & sleepy town.

Room Tip: get a oceanfront room on a high floor for a nice view
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear Stephen K,
Thank you for sharing your wonderful experience with us. We are happy to hear that you found our resort to be a great place to relax in the Hollywood Area. We hope to welcome you back soon for another renewing stay.
Be well,
Karianne
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mexico
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2013

The location it´s awesome I highly recommend take a run in the beach around 6am you will see the raising of the sun in one of the must incredible cities in the world. The amenities in this hotel are outstanding anything you need they can get it. I went there for the SAP LATAM kickoff and the expectations on the hotel were more than perfect.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear marucz,
We are happy to hear that you had an excellent experience with us and that you found our many resort amenities to fit your needs perfectly. It is also great to see that you enjoyed the running route along the beach with the beautiful view of the sunrise. We hope to welcome you back soon.
Be well,
Karianne
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Virginia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 19, 2013

I stayed for 4 nights during a recent conference, and I have nothing but great things to say about my experience. Walking into the lobby to check in, I was greeted warmly and sincerely by an older gentleman, the resort "host" I believe. The lobby is beautiful and has an open-air feel thanks to soaring palm trees, fountains and a glass ceiling several stories above. Outdoors on the beach side, the grounds are laid out in a way that is interesting, attractive, and allows people to move about without creating areas that are too crowded.

My room on the 15th floor of the south tower was just absolutely perfect - perfectly designed to complement the beach landscape of the hotel, and impart a feeling of peace and relaxation. The room looked out on the ocean and had a large balcony with sliding glass doors. The furnishings and decor were tasteful and clean. The bathroom was luxurious - beautiful granite counter and ceramic tile floor, great lighting, a spacious stand-up, glass walled shower, a separate soaking tub, and toilet in its own frosted-glass walled space. On the outer wall of the bathroom were sliding panels, which could be opened up so that you could look out into the room...and if you also had the curtains and sliding door open, you could look from the bathroom all the way out across your room to the ocean view, and enjoy the light breeze. What better way to start your day, or get ready for a meeting, than that! I also hope Westin never gets rid of their bathrobes... sooo comfy, they're the best.

My only negative comment about the room was the thermostat and corresponding noise. For some reason you cannot turn the air completely off in your room - the fan runs constantly even if the user chooses OFF. The fan is fairly loud and therefore created an unrelenting white noise effect... I hate white noise and really wished it was possible to just truly turn the system off and enjoy the sound of the waves on the beach, but no such luck.

Room service was prompt, accurate, and reasonably priced compared to typical room service costs at similar hotels. I ate at Rivals and Splash and was happy with both - especially Splash, which sits oceanside. I appreciated that the hostess asked whether I preferred "sun or shade" before seating me at lunchtime, with bright sun overhead.

The conference facilities are very nice - the only small negative is that the layout of smaller meeting rooms was a bit confusing, so it was sometimes difficult to figure out where things were located. After a few conference sessions, this wasn't much of an issue.

I would return here in a heartbeat - it's a beautiful hotel, my room was fabulous, the staff were friendly, and it was a thoroughly enjoyable stay for a conference.

Room Tip: Definitely ask for an ocean-facing room.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear ARoomWithARevi,
It is excellent to hear that you had a wonderful time at your conference with us at the Westin. It is great to see that you enjoyed the many amenities our resort has to offer and that you found the services at the resort to be top notch. We are also thrilled to hear that you enjoyed some of our food options and that you found your room to be a great place to unwind. We hope to welcome you back to the Diplomat soon.
Be well,
Karianne
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Fayetteville, North Carolina
Top Contributor
100 reviews 100 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 19, 2013

This is a beautiful hotel located on the beach. It is about 15 minutes ride from the airport. There is a grand lobby with palm tress and bars and a nice fountain. Checking in took a minute and went upstairs to the room, expecting a small one. To my surprise the room was pretty big, with a jetted tub, separate shower and toilet. I like the fact that I could open a "window" from the tub and watch some TV. After that, went downstairs and checked the pool (which was pretty large but busy) and started walking on the beach. I loved the fact that I was able to have breakfast overlooking the ocean. The bed was very comfortable. At night it got a little noisy with some girls partying next door (you could hear them through the balcony). Everything was very clean and well kept.
Food was expensive (not more than you would expect for a hotel this category) but you can go to Aventura or Fort Lauderdale if you want to eat something different... Next time I will get a balcony overlooking the ocean...

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear Lucybelle1,
We are excited to hear that you had a great stay with us. It is wonderful to see that you found the lobby to be a great place to unwind and that you found your accommodations to be comfortable. It is also fantastic to see that you had fun relaxing by the pool and that you enjoyed your breakfast overlooking the Atlantic Ocean. We hope to welcome you back again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 On the Beach Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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