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“Thank you” 5 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #10 of 66 hotels in Hollywood
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Thank you”
5 of 5 stars Reviewed April 16, 2013

I can't not thank the Westin Diplomat and GM Ed Walls for going out of their way to make our stay exactly what we needed. I contacted the Westin and let them know that I was bringing my mom for a weekend to grieve for my young sister who we lost suddenly in March. The Westin provided my mom and I a chance to relax and find some peace after a stressful last 7 weeks. General Manager Ed Walls and his staff went out of their way to help with anything we needed. I cannot thank them enough.
The rooms, the beach, the amenities were great and I'd highly recommend the Westin Diplomat, I know I will definitely be back with my two young daughters.
Thanks again for everything.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear Lindsay S,
We are happy to hear that you and your mom and a wonderful retreat with us at the Diplomat. It is great to hear that you enjoyed relaxing by the pool and that you found our amenities to be top notch. We would like to share our condolences to your family regarding your love one. We are happy to learn that we were able to provide your family with some comfort during these difficult times and we will certainly share your kind words with our ambassadors. We look forward to welcoming you back in the future.
Be well,
Karianne
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2,363 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (621)
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English first
Seattle, Washington
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 16, 2013

This Westin blew me away. It is not your typical business, no frills Westin. This one has class. marble floors, spacious bathrooms, oceanfront rooms, pools, and awesome lobby. The food was very good, which included healthy options, like steak and tuna salads, steamed veggies, etc. Of course, for calory hungry people there were plenty of options as well. I was especially impressed with Rivals sports grill - great place to eat.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 30, 2013
Dear Alex N,
It is exciting to hear that you enjoyed your retreat with us at the Westin. We are thrilled to learn that you were able to take advantage of the many amenities our resort offers and that you found the food options to be tasty. We are excited to share your feedback with our Rivals restaurant. We hope to see you at the Westin again soon.
Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2013

My husband and I just stayed here this past weekend and absolutely loved it! It's located in a great place and the staff is very accommodating and helpful. You can't really have a bad view no matter which side of the hotel you stay on. We also brought our 14 month old daughter with us, so very family oriented as well.

Room Tip: The rooms on the South side face the beach and the rooms on the north side face the canal and city...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 19, 2013
Dear Danielle H,

Thank you for sharing your amazing feedback with us. We are thrilled to hear that you and your husband enjoyed your stay and that you found our ambassadors to be very accommodating. We hope to welcome you to the resort again soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 13, 2013 via mobile

We love, love, love the Westin Diplomat. We started coming here before we had kids...and come back every year. We are on six times and coming. The most recent time we were in the elevator with a room service person, she had a plate of chocolate strawberries with our son said 'looked yummy!' She gave us the entire plate! How nice!!! Wonderful pool, beach, rooms and service!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 19, 2013
Dear jcdagget,

We are excited to hear that you loved your time with us at the Westin. It is great to hear that you once again enjoyed the pool and beach. We are also glad to hear you found our services to be top notch. We look forward to welcoming you back again soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 12, 2013

The Westin Diplomat is perfect for a medium sized conference...but better than that it was great fun as well. Good restaurants, excellent service and most of all a spectacular view of the waves lapping up on the shore. Slept with the door open and lulled to sleep by the sounds of the sea. Staff was genuinely friendly. Only caution, if you want to take advantage of the spa services you need to take a shuttle. Understand new facilities are under construction, but in the meantime a bit inconvenient.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 19, 2013
Dear GeorgiBG,

Thank you for sharing your excellent feedback with us. It is fantastic to hear that you enjoyed the conference and that you had fun with us as well. We hope to see you at the Diplomat again soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 12, 2013

Excellent service, beautiful rooms, great beach (which is free if you don't rent chairs) and gorgeous pool. Only downside is that the hotel is not within walking distance of anything. The closest cluster of restaurants is the Hollywood boardwalk which is a little seedy. Kinda a spring break scene for bikers.

You must rent a car ($20 day for parking) to get the full Florida experience. Great staff is ready to make reccs.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 19, 2013
Dear my_traveling_sho

We are delighted to learn that you had a magnificent stay with us. It is wonderful to see that you enjoyed relaxing by the pool and that you found your room to be comfortable. We hope to welcome you back to the resort soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middleton, Massachusetts
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 11, 2013

Centrally located between Fortlauderdale & Miami Airports/ cruise ports. This upscale beach front property offers easy acess to many attractions including Gulfstream Race /Casino, golf courses,Sawgrass Shopping Outlet etc. In addition to several dining options in the hotel their are many other dining options nearby. As with most Florida hotels, this property id pricier during peak season(oct-march). This can be mitigated by booking early and checking offers.
I would strongly recommend this hotel for your next visit to South Florida.

Room Tip: Offers many balconies - check for availabity at booking or at check in at the hotel.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, April 16, 2013
Dear Terry I,
We are excited to see that you enjoyed your trip to the Diplomat. It is fantastic to learn that you enjoyed your time at the property and that you were able to take advantage of what South Florida has to offer. We look forward to seeing you on your next retreat to South Florida.
Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 Romantic Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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