I swear I wrote a tripadvisor review for this hotel but it is no longer here...I feel so strongly about our experience that I'm submitting again. Maybe I was dreaming the first time...or having a nightmare.
1. Management needs a top down makeover -- the front office personnel are rude, flippant, and pretend to care. If you aren't standing on the frequent Westin guest carpet when checking in...good luck.
2. The concierge(s) can't be bothered with complaints, though they are happy to make reservations for you. Three times a complaint about our filthy room was unresolved -- I called house keeping - still nothing.
3. WAY OVER THE TOP RATES FOR THE ROOM. Ridiculous prices for the rooms - and this was during a conference when rates are supposed to be "good". Not worth it. I read a review about someone saying this hotel is a Sheraton room for a Westin price and that says it all. Though the Sheratons I've stayed in are cleaner -- like the phone doesn't have gunk on it, the floor has been vacuumed, and the shower stall glass has been wiped down.
4. FOOD IS RIDICULOUSLY EXPENSIVE. Seriously...win the lottery before going here.
5. Our room was small -- it faced the ocean but it was probably 2/3 the size of a regular hotel size room. No balcony either so this made it that much smaller.
6. We attended two conference parties -- the food was subpar.
I've never written a review like this. Ever. So disappointed in Westin. They need to really up their game at this property. We will never return.
- Official Description (provided by the hotel):
- The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more less
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort