I stayed here for 2 days for a public relations conference in room 1631. While the views from the room were terrific and the individuals who checked me into and out of the hotel were both incredibly nice, the concierge service is the most useless I have ever encountered. I approached them twice in a very friendly manner for suggestions on what to do and was brushed off in a rude manner, with a fake smile and given a color photocopy of a tour sheet. Pretty much the same experience on another occasion.
The concierge desk is unfortunately staffed with rude workers that don't lift a finger to answer any questions with suitable explanations, do nothing to help hotel guests that do not know the city or go out of their way to listen to hotel guests or suggest any interesting activities. The experience equalled fake smile, here is a flyer and get out of my face. Before I could even finish my second question the concierge desk attendant was making eye contact with the guest behind me to signal that our 60 second chat was now over. I expected so much more from a Westin Resort of this caliber and despite a wonderful all round experience, the poor service at the concierge desk (on two occasions) ruined a stay that could have been truly wonderful. Advice to the Westin: please provide better training to your concierge staff as they truly hold the keys to providing your guests with a wonderful experience of the city and your hotel and unfortunately your staff was unhelpful and bordering on rude on two separate occasions. Very ironic that I was at the hotel for a public relations conference and yet experience the very worst service from the Westin. So bad in fact that it prompted me to author this review
- Official Description (provided by the hotel):
- The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more less
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- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Hollywood Westin Diplomat Resort