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Westin Diplomat Resort and Spa: Traveler Reviews

4.0 of 5
3555 South Ocean Drive, Hollywood, FL 33019
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Westin Diplomat Resort and Spa
Ranked #11 of 66 hotels in Hollywood
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1,639 reviews from our community

Traveler rating
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    526
    196
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    80
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Families
411
 
Couples
453
 
Solo
46
 
Business
429
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Salt Lake City, Utah
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Big conference hotel”
3 of 5 stars Reviewed February 25, 2013

Attended a conference at the Westin. Even though I booked two months before the conference, I did not receive the conference rate to stay two extra days and the reservation agent had to make 3 separate reservations to accommodate my additional days, and I was not guaranteed to stay in the same room. I had asked for a high floor for the view and quite. When checked in had a low floor right over the hotel HVAC fans which never stopped. On my last day the shower head broke . When I told the front desk, they did comp me $100.

The board walk as 30 minute walk if you desire to eat some where else.
The Hollywood Prime restaurant is excellent.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask thaddius s about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
March 8, 2013
Dear thaddius s,

We appreciate you taking the moment to share your experience with us. We are sorry to learn that your experience at our resort was not the relaxing and renewing experience you have come to expect from a Westin. I apologize about your check-in experience; however, I am happy to hear that the front desk tried to help improve your stay. We hope to have an opportunity to welcome you back in the future.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chuluota, Florida
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
“Excellent service and location”
4 of 5 stars Reviewed February 25, 2013

We got a great deal on this hotel on Hotwire. It was the destination for a meeting event and we could not have been happier that we secured the reservation. The rooms were nice, clean, and comfortable. The staff was kind and knowledgeable. I don't get to South Florida often but would definitely recommend the Westin!

Room Tip: Our room was located between the Intercoastal and the Ocean. We had a good view of each. We were o...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PeggyJoe about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
March 8, 2013
Dear PeggyJoe,

It is fantastic to see that you trip to the Diplomat was a rejuvenating one. It is wonderful to hear that you found your accommodations to be clean and comfortable. We hope to welcome you back on your next visit to South Florida.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Perfect stay”
5 of 5 stars Reviewed February 25, 2013

Beautiful hotel with a great location right on the long, white beach. Fast and courteous check in, room was very functional, spacious and clean with a wrap around terrace (stayed on the Club level). A/C unit was a bit noisy coming on though, especially when you were trying to sleep.

2 great pools, one with partially glass floor looking down at the "bottom" one, plenty of chairs, towels, even complimentary cold lemonade around the "top" pool to cool you off. And even though this is considered the high season, there were plenty of available chairs on the beach as well. Lifequard was on beach duty through the day, beach volleyball set up, skidoo rental spot a short walk down the beach, which by the way was cleaned and "levelled" every morning.

Breakfast buffet is the best bet - small but with relatively good variety and made to order eggs, omelettes and wafers. Had a great dinner at the HP steak house on site - for something more casual just walk across the walkaway to the sports bar and enjoy some wings, oysters or other munchies while watching some nice boats passing by, watch sports on tv's or shoot some pool.
Small store and coffee bar are just off the main lobby as well.

For shopping, there is a large indoor mall (Aventura) 10 minute cab ride away, for entertainment: Gulfstream complex also about 10 min (shops, restaurants, small casino). Hard Rock Hotel and Casino ( a large one, Vegas style), about 20 min. cab ride.
For golfers - hotel has a pretty good course with shuttle from the main entrance.
For relaxation: a Spa, few minutes a way.

Went there for a conference - plenty of meeting rooms of various sizes. All set up went without a glitch, catering was flawless, couldn't find any faults despite 2 other large conferences taking place at the same time.

The only thing: elevators in the South Tower were pretty noisy, almost like cables slapping against each other. Few times people I was with were looking at the ceiling wondering if we will get stuck...

All in all, a really good spot for either a business meeting or family vacation. Will definitely go back.

Room Tip: Stayed on the 28th floor, South Tower, ocean view - incredible ocean, pool and city scapes...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by canjack1 for Hollywood
Ask canjack1 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
March 8, 2013
Dear canjack1,

We are delighted to hear that you had a perfect stay with us. We are happy to hear that you had fun at the pool and beach. It is great to see that you found the breakfast buffet to be tasty and that you had fun exploring the local area. We hope to welcome you back to the resort soon.

Be well,

Karianne
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St. Catharines, Ontario
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Some Good / Some Bad”
4 of 5 stars Reviewed February 25, 2013

We stayed here for 2 nights pre-cruise in Jan.2013. Upon arrival you will notice that this resort is quite impressive and the doormen and valet are very quick to help. Entering the lobby you will be taken aback by the lovely lobby with about 30 large palm trees, a beautiful water feature, lots of tropical flower arrangements and lots of seating areas - probably one of the nicest lobbies I have ever seen! There was enough front desk staff and they were efficient and friendly and processed us very quickly. We upgraded to Club Level for an extra $75./night.
Our room was 3443 (South tower) which gave us full ocean view and a balcony. We were very surprised by how small the room was and it also seem dated. There was just enough room for 2 beds and a chair. The bathroom was a good size and we were surprised to see that the bathroom, which had a large counter, didn't have any shelves or drawers (who designed these rooms???) that even the blowdryer was just sitting on the countertop - no place to store it. The bedroom didn't have a dresser and there was one small 3 drawer dresser in the hall closet. The beds were comfortable and the room did have a coffee machine. The room was clean. Unfortunately the corner suite next to us had their music blasting through the walls. I called front desk to complain and they said they would send someone to their suite. We went out for dinner and when we came back we had to call again to complain about the loud music and again they said they would send someone down and front desk did tell us that if they had to go to the suite a third time then their policy is to ask the guests to vacate the premises. Eventually the music did stop.
I couldn't find much detail about their Club Level (Concierge service) so I will detail a bit about what we found. The Club Level is on the 33rd floor and you need your key to enter. The Lounge is beautifully decorated and lots of sitting areas - it is huge and very comfortable with ocean views on one side and city views on the other side. Also there are lots of seats outside so you can enjoy the sunsets and during morning breakfast enjoy the warm sun coming up. I really don't know if the Lounge is worth the extra money. Breakfast was nice consisting of an assortment of breads and bagels (no smoked salmon though) with a toaster close by. There were boiled eggs, a big bowl of fresh berries and another bowl of cut up melons, several cheeses and sliced ham. There were an assortment of cereals and also oatmeal. Fruit juices and coffee and tea were also there. Then in the evening there were appetizers - they change it up every day - we had little beef wellingtons, guacamole and chips; tasty egg rolls, conch fritters, assortments of cheeses, hummus, crackers - just enough to take the edge off your hunger before going for dinner. There is bar service but drinks are at an additional cost. Soft drinks and tea and coffee are free.
There is a bar by the lobby and they made great drinks - we had Rusty Nails and loved them. There is a deli also off the lobby were you can buy sandwiches, salads, wine, beer and even champagne - lots of other stuff in this deli.
Several restaurants to pick from - all good if a bit pricey.
The swimming pool area was beautiful. We used the pool both days and the water was heated and we were surprised by the number of children at the resort considering there are no holidays. Even though there were lots of kids, they were all well behaved and not running around.
Last year at the same time of year, we stayed at the Hyatt Regency Pier 66 and paid much less. The Pier 66 room was much nicer and quite a bit larger. The Hyatt also had a beautiful swimming pool area (Diplomats was nicer) and they had great restaurants as well. Also the Hyatt is very close to the Port Everglades so taxi service is a fraction of the cost compared to Diplomat and the same with airport fares.
So even though the Diplomat was lovely, we weighed the differences and think next year we will be staying at the Hyatt again and the money we save we can use on our cruise.

Room Tip: I suggest paying the extra to get an ocean view room and ask for a balcony also.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask niagaragal01 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
March 8, 2013
Dear niagaragal01,

Thank you for sharing your wonderful experience with us. It is great to see that your stay with us was relaxing and renewing. We are glad to see that you enjoyed our club lounge and that you found our pool area to be a great place to unwind. We hope to welcome you back to the resort soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
“Loved Everything!”
5 of 5 stars Reviewed February 25, 2013

This is a fantastic property. Really enjoyed our 2 night stay. I only wish the weather had been a bit nicer. We had a perfect room, loved the tub! The view was amazing. Watching the ships arriving and departing from both port of Miami & Ft. Lauderdale. The beach was never very crowded. You can hop on the Trolley right outside and ride down to the Hollywood Broadwalk or the downtown area, great shopping and eating. The public areas were always very clean. The staff was wonderful. Service was great! Would definately stay here again.

Room Tip: Mid way up , like the 15th floor to 25th oceanview
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by 324hourtour for Hollywood
Ask 324hourtour about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
March 3, 2013
Dear 324hourtour,

It is great to learn you loved your stay with us. We are happy to see that you enjoyed the relaxing on the beach and that your enjoyed the view from you room. We hope to welcome you back to the resort soon.

Be well.

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Westin Diplomat
Hollywood Westin
Hollywood Westin Diplomat Resort
Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Region: United States > Florida > Hollywood
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hollywood
#2 Business Hotels in Hollywood
#3 Romantic Hotels in Hollywood
#7 On the Beach Hotels in Hollywood
#9 Family Hotels in Hollywood
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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