We were fortunate enough to have an ocean view which was breathtaking. Service was great and the food was good. I was surprised that you had to pay for chairs and umbrellas at the beach. They aren't cheap, but worth it as the pool is very shady. Jetskiing is reasonabIe and offered onsite at the beach...$80 for a 1/2 hour or $85 for 2 people. I would consider the hotel itself a little on the expensive side, as 2 drinks and a sandwich (1) were $50. Automatic tip was included on everything, no matter the size of the party. The off site spa was hit or miss. I heard that our colleagues has the greatest spa service and also the worst. Mine was good. Not mind blowing, but good for a facial. Things are close if you need liquor store or a Walmart and the hotel mini shop has sunscreen and various items. They have a great Starbucks/deli with chips, wine and croissants that are wonderful. Skip breakfast and eat there. Overall, it was very nice. Extremely clean, pleasant, good location and a LITTLE pricey for a higher starred hotel. Taxis are plentiful however, make sure you know where you are going as they might take the long way and your fare will be double. South Beach will run you about $60 - 80.

Stayed at the Diplomat from 02/16 to 02/22.
Room was very clean and comfortable w/ a fabulous view. Especially loved the desk accents!
Due to its location and that we did not have a car with us, there were very few options in terms of food or beverage. I felt that the Westin took full advantage of this situation, charging sometimes ridiculously high amounts for staple items.
We enjoyed the Café for most lunches – thank you for including the gratuities to the bill! Excellent service and nutritious options, however, the ethnic inequalities in terms of employment opportunities are blatantly obvious. This is rather disconcerting from such a reputable company.
Wish the fitness center was open 24 hours. This was very disappointing, especially when I called the operator at 9:00PM inquiring where the gym was. We would have appreciated if she had also included the center hours. We otherwise experienced excellent service from everyone, including the individuals constantly holding the front doors open.
On our last day, 02/22 between 2-2:30PM, please review the surveillance camera overlooking the revolving door out to the pool. You will likely see my 65 year old mother taking a header due to slippery wet floors. No one, visitors or hotel employees, came to her aide. Please rectify this situation. Sincere caution to anyone else taking this route in/out of the pool area.

My Family and I stayed at the Diplomat from February 15 - 19th, 2013. The entire facility was freezing. Couldn't check-in till after 4:00 p.m. Staff couldn't locate parcels which were left for us. Charged for goods and services we never purchased or experienced. I specifically asked front desk personnel to have the manager call me and I'm still waiting (it's Feb. 23rd). The one thing I can honestly say worked perfectly was that the staff accepting tips I should never have offered. BTW, "Splash" the poolside/beachside restaurant and bar was absolutely filthy the entire time we were on the property, even the birds wouldn't eat the rubbish, food scraps on the ground. This management team seems to rely on it's excellent location and doesn't feel the need to deliver.

Even though I spent 10 years living in SoFlo I never experienced the Diplomat. Service was excellent, rooms were great and the staff was everything you would expect from a high end resort. I played the golf club and they too were excellent and the course was in reasonable shape although I expected more for the money.