We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westin Diplomat Resort and Spa: Traveler Reviews

4.0 of 5
3555 South Ocean Drive, Hollywood, FL 33019
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Westin Diplomat Resort and Spa
Ranked #11 of 66 hotels in Hollywood
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

1,635 reviews from our community

Traveler rating
    737
    526
    196
    96
    80
See reviews for
Families
411
 
Couples
451
 
Solo
46
 
Business
429
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Nashville, Tennessee
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Exceeded expectations”
4 of 5 stars Reviewed February 23, 2013

Even though I spent 10 years living in SoFlo I never experienced the Diplomat. Service was excellent, rooms were great and the staff was everything you would expect from a high end resort. I played the golf club and they too were excellent and the course was in reasonable shape although I expected more for the money.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Gunshycanuck about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 28, 2013
Dear Gunshycanuck,

We are thrilled to learn that you had a wonderful stay with us. It is fantastic to learn that you enjoyed your room as well as our golf course. We are also delighted to see that our ambassadors helped to make your stay even more memorable. We hope to see you at the Westin again soon.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Relax and enjoy the view”
5 of 5 stars Reviewed February 23, 2013 via mobile

Staying at this resort with my two small children and my husband is here on a conference. My first impression of this hotel was amazing. We were able to check in at 11am and we stayed in a suite (no balcony) over looking the ocean. The location is good since you are on the beach.
Here are some pros and cons that I have noticed ...so far.
Cons: dinner options are a very nice and expensive steak house which was excellent or a sports bar that had poor service. It takes about 30 mins to walk to the downtown/boardwalk to other restarants. We did not have a car. If you drove it would take 5 mins. All food options at the hotel are expensive but large portions and very good drinks. Lunch for 2 and 2 drinks is about 50 dollars but we could not finish the meal.

Pros: the food is very good! The views and facilities are very nice and worth the price. The service the we have received in the last 24 hours has been the best we have ever had. We travel a lot and this hotel is very classy.

Tips: if you like a little walk the Walmart is 15 mins away. You can walk and it is very safe. You can buy water and snacks there. If you want to eat outside the resort you can go into the downtown easily.
They add a tip onto most bills at the restaurants.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CHTHONS about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 28, 2013
Dear CHTHONS,

It is great to see that you had a relaxing stay with us at the Westin Diplomat. We are happy to learn that you enjoyed our facilities and the services provided by our dedicated ambassadors. We are sorry to hear that you found some of our food and beverage options to be expensive. We will share your feedback with our food & beverage director. We hope to welcome you back in the future.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great Facility, Management Attention to Detail Needed”
3 of 5 stars Reviewed February 21, 2013

Attended business meeting at hotel. Not a large meeting for the size of the hotel but numerous attendees had to wait until after 6 PM for rooms. While I was checking in, front desk staff were asking each other whether they could contact housekeeping (trying to ascertain which rooms were clean). Meeting food ranged from an excellent opening night meal to mediocre lunches and dinners with multiple attendees leaving uneaten food on their plates due to lack of flavor or over cooking. Facility is great but they are overpriced for their marketed service level.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask WARSAWRUN about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 25, 2013
Dear WARSAWRUN,

Thank you for taking a moment to share your feedback with us. We would like to extend our sincerest apologies regarding the inconveniences you experienced during your stay. We are sorry to hear about your check in experience as well as some of the food options during your event. Your feedback will be shared with our front office as well as our banquets team so we can continue to evolve and grow. We hope to have a new opportunity to welcome you back to the Diplomat.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago suburb
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
“They try very hard....too large for me.”
4 of 5 stars Reviewed February 20, 2013

This is a very large facility. If you like that...then they do that model well. I was here on business or I would not have selected such a massive property for my own vacation time. I prefer much smaller more boutique type hotels. That being said...the employees work very hard here at making the customers happy. I was offsite....an hours walk away.....thought I lost my wallet.....called security and they sent a driver for me in my panic. Wallet was in my room. Security understood my situation and re-acted promptly. Icemaker not working on my floor....made a call and it was promptly rectified. Many people working vallet....all excellent and efficient. Housekeeping very punctual and efficient.There are 2-36 floor towers in this hotel....each with a bank of 6 elevators. I know this might be a bit of a weird accolade.....but in my 6 days there I never waited more than 30 seconds for a car. An amazing thing for people who understand high rise elevator usage. They have this working nicely. The spa area is off-site about 10 minutes away.....but a very lovely facility tied together with their golf course. Some areas of improvement. No drink service on the beach? Some of the beach equipment...frames for lounging etc....a little banged up....showing their age. Throughout the resorts exterior....rust is popping thru everywhere. I realize what salt water breezes do.....but maintenance is critical. Nowhere in the INTERIOR of the hotel to get a cocktail till 4pm.....must go all the way to the pool/beach bar. Overall the experience was pleasant....just not my style.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by gariupamg for Hollywood
Ask gariupamg about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Managers at Westin Diplomat Resort and Spa, responded to this review
February 25, 2013
Dear Gariupamg,

We are excited to see that you enjoyed your overall stay with us. It is great to see that your business retreat went well and that our security team took excellent care of you during your time of need. Thank you for you feedback on where we can use some improvement. We will certainly use the information you provided us to help ensure we can provide the best service for our guests. We hope to have an opportunity to welcome you back to the Westin.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Top Resort”
5 of 5 stars Reviewed February 19, 2013

We have stayed at this resort several times in the last 4 years and the quality is exactly the same. It is very well located, very quite area, close to restaurants and malls (Adventura Mall).
The only comment will be the closing time of the Fitness center, which is not open 24 hours.
The restaurant and the food is first quality, with good choices. If you wat a change just walk across the avenue where you will find a couple of good ones. Excellent for kids.
The beach is very nice, so is the pool. The lobby is marvelous! lots of places to seat and chat.
The rooms are clean, and very nice, specially if you get the ocean view ones.
the Valet service is an asset, but if you like they have a parking building across the street.
Wifi is not free.
Will continue to go back year after year.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Osvaldo S about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 24, 2013
Dear OsValdo S,

It was a real treat to once again welcome you back to the Diplomat. Thank you for making us your home away from home. It is great to see that you enjoyed your accommodations and that you were able to take advantage of the amenities we offer here at the resort. We hope to welcome you back again soon.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowne Plaza Hollywood Beach
Great value on a similar hotel
Hollywood, FL
4 of 5 stars 813 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Hollywood
Romantic
The Westin Beach Resort & Spa, Fort Lauderdale
The Westin Beach Resort & Spa, F... 4.0 of 5 stars 1,016 reviews
Luxury
The Atlantic Resort & Spa
The Atlantic Resort & Spa 4.5 of 5 stars 877 reviews
Good for business
Pelican Grand Beach Resort
Pelican Grand Beach Resort 4.5 of 5 stars 1,220 reviews
Near the beach
Sheraton Fort Lauderdale Beach Hotel
Sheraton Fort Lauderdale Beach H... 3.5 of 5 stars 824 reviews
Show Prices ABS:HotelCheckRates-d1190286?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302337?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d80483?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d84491?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Hollywood
Crowne Plaza Hollywood Beach 4.0 of 5 stars 813 reviews Marriott Hollywood Beach 4.0 of 5 stars 553 reviews Ocean Inn 4.5 of 5 stars 330 reviews Seminole Hard Rock Hotel Hollywo... 4.0 of 5 stars 595 reviews
Show Prices ABS:HotelCheckRates-d217356?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d84592?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1028532?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d295757?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 66 hotels in Hollywood, ranked by popularity

Been to Westin Diplomat Resort and Spa? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Westin Diplomat Resort and Spa

Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Westin Diplomat
Hollywood Westin
Hollywood Westin Diplomat Resort
Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Region: United States > Florida > Hollywood
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hollywood
#2 Business Hotels in Hollywood
#3 Romantic Hotels in Hollywood
#7 On the Beach Hotels in Hollywood
#9 Family Hotels in Hollywood
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Starwood, Booking.com, Travelocity, Tingo, Venere, Hotels.com and Expedia so you can book your Westin Diplomat Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Westin Diplomat Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Westin Diplomat Resort and Spa
Enter dates & see best prices* (from our partners)
Show Prices