I stayed at this hotel for a meeting. This is the worst Westin hotel I have stayed in. When I checked into my room, I found towels still on the bathroom floor. I called the Express Service line and asked them to clean the room. They argued with me saying that they would pick up the towels but the room was cleaned so it did not need cleaning again. When I returned several hours later, the towels were still on the floor. I asked them to give me a new room so I can have a break between meetings - they said it was not possible. They sent housekeeping; while she was cleaning she got a call from her manager and proceeded to have a conversation in front of me about another room that needed cleaning. The next day, I had to call housekeeping again since no one came to make up the room when I returned in late afternoon.
Besides housekeeping, the other staff in the hotel, including the cafe/ mini market seems very distracted and not friendly.
I am a SPG gold card holder; this is the worst managed Westin I have stayed in. The location on the beach has lots of potential. I hope they will try to improve the management.
- Also Known As:
- Westin Diplomat Hotel Hollywood
- Westin Diplomat Resort
- Westin Hollywood
- The Westin Diplomat Resort & Spa
- Westin Diplomat
- Hollywood Westin
- Hollywood Westin Diplomat Resort
- Official Description (provided by the hotel):
- The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more less
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