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Westin Diplomat Resort and Spa: Traveler Reviews

4.0 of 5
3555 South Ocean Drive, Hollywood, FL 33019
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Westin Diplomat Resort and Spa
Ranked #10 of 66 hotels in Hollywood
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1,676 reviews from our community

Traveler rating
    756
    541
    203
    96
    80
See reviews for
Families
420
 
Couples
459
 
Solo
47
 
Business
442
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Philadelphia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
“Poor management”
2 of 5 stars Reviewed February 12, 2013

I stayed at this hotel for a meeting. This is the worst Westin hotel I have stayed in. When I checked into my room, I found towels still on the bathroom floor. I called the Express Service line and asked them to clean the room. They argued with me saying that they would pick up the towels but the room was cleaned so it did not need cleaning again. When I returned several hours later, the towels were still on the floor. I asked them to give me a new room so I can have a break between meetings - they said it was not possible. They sent housekeeping; while she was cleaning she got a call from her manager and proceeded to have a conversation in front of me about another room that needed cleaning. The next day, I had to call housekeeping again since no one came to make up the room when I returned in late afternoon.

Besides housekeeping, the other staff in the hotel, including the cafe/ mini market seems very distracted and not friendly.

I am a SPG gold card holder; this is the worst managed Westin I have stayed in. The location on the beach has lots of potential. I hope they will try to improve the management.

Room Tip: ocean side
See more room tips
  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Black Lab Nickie about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 19, 2013
Dear Black Lab Nickie,

It saddens us to hear that your stay at our resort was not the top quality experience you have come to expect from the Westin. We apologize about your experience with our housekeeping team as well as some of our ambassadors. Our goal is to make each guest feel at home while on vacation and we apologize that this was not your experience. We will embrace your feedback as an opportunity to help us improve our services at the resort. We hope to have an opportunity to welcome you back in the future.

Be well,

Karianne
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
“OK-but not a good choice for most tourists”
3 of 5 stars Reviewed February 12, 2013

I stayed at this hotel while attending a meeting on site. The hotel is nicely situated in terms of the beach. The rooms are well appointed and most seem to have a good view. It is not a bad choice for a meeting or other destination event such as a wedding. However the hotel is quite far from other attractions in the area and there are no restaurants in walking distance outside of the hotel property-meaning that you are stuck with the high-price hotel restaurants. This is particularly a problem for dinner, since the relatively moderate (by hotel standards) grill and poolside restaurants do not serve dinner. This problem was compounded by the fact that, on the night we were there, there was an event which closed the sports bar Rivals, leaving guests who were not part of the group stuck with either a stuffy and very expensive steak house or a take out.coffee shop run by somewhat indifferent staff (Where's Starbucks when you need it?). The problem was compounded by the absence of a concierge in the evening and a single over-worked and unsympathetic desk clerk who did not have any suggestions for alternatives.
The meeting rooms were OK and the catering for the meeting I was attending went well. However, the quality of the internet in the meeting rooms was poor. There is also a substantial charge for internet in the hotel guest rooms.
Overall, I would suggest that families and individuals on vacation check out other alternatives.

Room Tip: The views on the Bay side were nice but there was some traffic noise, so I would request a room on t...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Dr._Bob_4 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 19, 2013
Dear DR._Bob_4,

Thank you for taking a moment to tell us about your stay at our hotel. It is great to see that you enjoyed the beach as well as your room here at the resort. We are sorry to hear that you found our food & beverage options to be limited and some of our services to be lacking here at the resort. We will certainly look into these matters so we can provide each guest with a top quality customer service. We hope to welcome you back in the future.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
1 review
“Disappointed...”
3 of 5 stars Reviewed February 10, 2013

I had a meeting at the hotel last Thursday with the catering department for my wedding, I absolutely fell in love with the hotel. I returned Saturday with my fiancé to show him the venue for our wedding, we valet parked. After about an 30mins we returned to pick up our viehical, it took almost 20mins to get our vicheical to arrive we left and stopped at a near by store when turning off the ignition my fiancé realized the car key was broken. I was so shocked and upset that this could happen and no one told us. We returned to the hotel and spoke to the guy over valet, he filled out an incident report and told me someone will be contacting me soon. I loved this hotel but this was a major turn off, I'm still speechless that it happened and no one said a word.

Stayed February 2013, traveled as a couple
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Ask Kysha A about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 24, 2013
Dear Kysha A,

Thank you for reaching out to us regarding your recent visit to the Westin. We are excited to hear that you are considering the Westin Diplomat as a location for your special occasion. We are happy to see that you enjoyed the property and would like to congratulate on your upcoming wedding.
We are sorry to hear about the experience you had while valeting your vehicle. We do take these matters very seriously and would like to extend our sincerest apologies for this incident.
Again, congratulations on your upcoming nuptials and we hope to see you again soon.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't do it!”
3 of 5 stars Reviewed February 8, 2013 via mobile

Hotel overpriced,staff at front desk rude,especially Gabrielle,if it wasn't for the ocean,they would have nothing.If you want a spa treatment...PRAY! Ancillary staff wonderful!Caters to the"rich and snooty". They won't even bring their beach towels off the beach.Again don't do it.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask LUCKY ME 2013 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 19, 2013
Dear LUCKY ME 2013,

We apologize that your recent stay with us was not the top quality experience you have come to expect from a Westin. I am sorry to hear about your experience while checking into the resort. Our goal is to make everyone feel at home during this time and we are sorry this was not your experience. We will use this as an opportunity for growth so we can provide each of our guests with a fantastic experience. We hope to have a new opportunity to welcome you back in the future.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carefree, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Hotel stay before a cruise”
4 of 5 stars Reviewed February 8, 2013

So we decided to stay here for a couple of days before we went on a cruise out of Fort Lauderdale. We absolutely loved the room, the bed was comfortable, and the beach and pool area were great. We didn't like how much the drinks cost. My husband got a jack and coke which was a weak pour for $10 and I got a fancy champaigne drink for $14. Way to expensive for both drinks for what we got.

I would stay here again, but don't buy any drinks...they are ridiculously priced!

Room Tip: The beach side view is the way to go, and the higher the level the better
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask SunshineLover1967 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 11, 2013
Dear SunshineLover19,

We are happy to hear that you enjoyed your pre-cruise retreat with us. It is great to see that you enjoyed unwinding by our pool oasis and that you found our heavenly beds to be comfortable. Thank you for your feedback regarding beverage pricing at the resort. We will certainly share your feedback with our food & beverage department so we can continue to evolve and grow. We hope to welcome you back again soon.

Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Westin Diplomat Resort and Spa
Enter dates 1 night 2 nights
 
 
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Additional Information about Westin Diplomat Resort and Spa

Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Westin Diplomat
Hollywood Westin
Hollywood Westin Diplomat Resort
Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Region: United States > Florida > Hollywood
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hollywood
#2 Business Hotels in Hollywood
#3 Romantic Hotels in Hollywood
#7 On the Beach Hotels in Hollywood
#8 Family Hotels in Hollywood
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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