We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK-but not a good choice for most tourists” 3 of 5 stars
Review of Westin Diplomat Resort and Spa

Save Saved
You added Westin Diplomat Resort and Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for rooms, adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #10 of 66 hotels in Hollywood
Baltimore
Senior Contributor
45 reviews 45 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
“OK-but not a good choice for most tourists”
3 of 5 stars Reviewed February 12, 2013

I stayed at this hotel while attending a meeting on site. The hotel is nicely situated in terms of the beach. The rooms are well appointed and most seem to have a good view. It is not a bad choice for a meeting or other destination event such as a wedding. However the hotel is quite far from other attractions in the area and there are no restaurants in walking distance outside of the hotel property-meaning that you are stuck with the high-price hotel restaurants. This is particularly a problem for dinner, since the relatively moderate (by hotel standards) grill and poolside restaurants do not serve dinner. This problem was compounded by the fact that, on the night we were there, there was an event which closed the sports bar Rivals, leaving guests who were not part of the group stuck with either a stuffy and very expensive steak house or a take out.coffee shop run by somewhat indifferent staff (Where's Starbucks when you need it?). The problem was compounded by the absence of a concierge in the evening and a single over-worked and unsympathetic desk clerk who did not have any suggestions for alternatives.
The meeting rooms were OK and the catering for the meeting I was attending went well. However, the quality of the internet in the meeting rooms was poor. There is also a substantial charge for internet in the hotel guest rooms.
Overall, I would suggest that families and individuals on vacation check out other alternatives.

Room Tip: The views on the Bay side were nice but there was some traffic noise, so I would request a room on t...
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 19, 2013
Dear DR._Bob_4,

Thank you for taking a moment to tell us about your stay at our hotel. It is great to see that you enjoyed the beach as well as your room here at the resort. We are sorry to hear that you found our food & beverage options to be limited and some of our services to be lacking here at the resort. We will certainly look into these matters so we can provide each guest with a top quality customer service. We hope to welcome you back in the future.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,365 people have reviewed this hotel

Traveler rating
    1,108
    740
    283
    133
    101
See reviews for
619
650
63
618
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Huntsville, Alabama
1 review
3 of 5 stars Reviewed February 10, 2013

I had a meeting at the hotel last Thursday with the catering department for my wedding, I absolutely fell in love with the hotel. I returned Saturday with my fiancé to show him the venue for our wedding, we valet parked. After about an 30mins we returned to pick up our viehical, it took almost 20mins to get our vicheical to arrive we left and stopped at a near by store when turning off the ignition my fiancé realized the car key was broken. I was so shocked and upset that this could happen and no one told us. We returned to the hotel and spoke to the guy over valet, he filled out an incident report and told me someone will be contacting me soon. I loved this hotel but this was a major turn off, I'm still speechless that it happened and no one said a word.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 24, 2013
Dear Kysha A,

Thank you for reaching out to us regarding your recent visit to the Westin. We are excited to hear that you are considering the Westin Diplomat as a location for your special occasion. We are happy to see that you enjoyed the property and would like to congratulate on your upcoming wedding.
We are sorry to hear about the experience you had while valeting your vehicle. We do take these matters very seriously and would like to extend our sincerest apologies for this incident.
Again, congratulations on your upcoming nuptials and we hope to see you again soon.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2013 via mobile

Hotel overpriced,staff at front desk rude,especially Gabrielle,if it wasn't for the ocean,they would have nothing.If you want a spa treatment...PRAY! Ancillary staff wonderful!Caters to the"rich and snooty". They won't even bring their beach towels off the beach.Again don't do it.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 19, 2013
Dear LUCKY ME 2013,

We apologize that your recent stay with us was not the top quality experience you have come to expect from a Westin. I am sorry to hear about your experience while checking into the resort. Our goal is to make everyone feel at home during this time and we are sorry this was not your experience. We will use this as an opportunity for growth so we can provide each of our guests with a fantastic experience. We hope to have a new opportunity to welcome you back in the future.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carefree, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2013

So we decided to stay here for a couple of days before we went on a cruise out of Fort Lauderdale. We absolutely loved the room, the bed was comfortable, and the beach and pool area were great. We didn't like how much the drinks cost. My husband got a jack and coke which was a weak pour for $10 and I got a fancy champaigne drink for $14. Way to expensive for both drinks for what we got.

I would stay here again, but don't buy any drinks...they are ridiculously priced!

Room Tip: The beach side view is the way to go, and the higher the level the better
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 11, 2013
Dear SunshineLover19,

We are happy to hear that you enjoyed your pre-cruise retreat with us. It is great to see that you enjoyed unwinding by our pool oasis and that you found our heavenly beds to be comfortable. Thank you for your feedback regarding beverage pricing at the resort. We will certainly share your feedback with our food & beverage department so we can continue to evolve and grow. We hope to welcome you back again soon.

Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 6, 2013

Very nice hotel, we were here for conference. Very close to the beach and a lot of beds at the poolside. Unfortunately a lot of regular chairs to sit outside instead of lying down (only at the bar/restaurant). Wifi was not very fast in the room, in lobby it was ok though.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 11, 2013
Dear swools,

We appreciate you taking the time to tell us about your stay. It is great to hear that you enjoyed your conference and that you found our beach location to be a great place to relax. We appreciate your feedback regarding our pool chairs and on our Wi-Fi. We will certainly share your feedback with our recreation and IT departments. We hope to welcome you to the Diplomat again soon.

Be well,
Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Haven, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

Westin Diplomat has continued to provide a very nice, somewhat upscale experience, right on the beach. Attached convention center and weather makes this a prime spot. Nice that you can fly in and out of Fort Lauderdale and avoid the chaos of Miami.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 9, 2013
Dear DrRussC,

We are excited to learn that you enjoyed your trip to the Westin. Thank you for your compliments on our property and we hope that we can welcome you back to the resort soon.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 2, 2013

I was here for a conference and was blown away with the initial presentation of the grand building and lobby, then literally walking out of the back doors onto the beach - that was good. However the rooms were dated, the TV channels more limited than some much cheaper hotels I have used in the US and the service was hit and miss. Food and drinks were reasonably priced for a conference hotel but the choice of food wasn't brilliant. The conference rate was $300 a night and I think that was about 40% more than I was comfortable paying.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 6, 2013
Dear jontheblue30,

We are delighted to hear that you enjoyed your business retreat with us. It is great to learn that you appreciated our grand lobby and the beautiful ocean. We are sorry to hear that we did not exceed your expectations in some areas. We will certainly look into the things you mentioned so we can continue to provide our guests with exceptional service.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for rooms, adults
Price Your Stay

Been to Westin Diplomat Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
#7 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Orbitz, Tingo, BookingOdigeoWL, Hotels.com, getaroom.com, Otel, Travelocity, Venere and Priceline so you can book your Westin Diplomat Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

Owners: What's your side of the story?

If you own or manage Westin Diplomat Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;