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“Disappointed...” 3 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #9 of 66 hotels in Hollywood
Huntsville, Alabama
1 review
“Disappointed...”
3 of 5 stars Reviewed February 10, 2013

I had a meeting at the hotel last Thursday with the catering department for my wedding, I absolutely fell in love with the hotel. I returned Saturday with my fiancé to show him the venue for our wedding, we valet parked. After about an 30mins we returned to pick up our viehical, it took almost 20mins to get our vicheical to arrive we left and stopped at a near by store when turning off the ignition my fiancé realized the car key was broken. I was so shocked and upset that this could happen and no one told us. We returned to the hotel and spoke to the guy over valet, he filled out an incident report and told me someone will be contacting me soon. I loved this hotel but this was a major turn off, I'm still speechless that it happened and no one said a word.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 24, 2013
Dear Kysha A,

Thank you for reaching out to us regarding your recent visit to the Westin. We are excited to hear that you are considering the Westin Diplomat as a location for your special occasion. We are happy to see that you enjoyed the property and would like to congratulate on your upcoming wedding.
We are sorry to hear about the experience you had while valeting your vehicle. We do take these matters very seriously and would like to extend our sincerest apologies for this incident.
Again, congratulations on your upcoming nuptials and we hope to see you again soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,297 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (600)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2013 via mobile

Hotel overpriced,staff at front desk rude,especially Gabrielle,if it wasn't for the ocean,they would have nothing.If you want a spa treatment...PRAY! Ancillary staff wonderful!Caters to the"rich and snooty". They won't even bring their beach towels off the beach.Again don't do it.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 19, 2013
Dear LUCKY ME 2013,

We apologize that your recent stay with us was not the top quality experience you have come to expect from a Westin. I am sorry to hear about your experience while checking into the resort. Our goal is to make everyone feel at home during this time and we are sorry this was not your experience. We will use this as an opportunity for growth so we can provide each of our guests with a fantastic experience. We hope to have a new opportunity to welcome you back in the future.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carefree, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2013

So we decided to stay here for a couple of days before we went on a cruise out of Fort Lauderdale. We absolutely loved the room, the bed was comfortable, and the beach and pool area were great. We didn't like how much the drinks cost. My husband got a jack and coke which was a weak pour for $10 and I got a fancy champaigne drink for $14. Way to expensive for both drinks for what we got.

I would stay here again, but don't buy any drinks...they are ridiculously priced!

Room Tip: The beach side view is the way to go, and the higher the level the better
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 11, 2013
Dear SunshineLover19,

We are happy to hear that you enjoyed your pre-cruise retreat with us. It is great to see that you enjoyed unwinding by our pool oasis and that you found our heavenly beds to be comfortable. Thank you for your feedback regarding beverage pricing at the resort. We will certainly share your feedback with our food & beverage department so we can continue to evolve and grow. We hope to welcome you back again soon.

Be well,
Karianne
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 6, 2013

Very nice hotel, we were here for conference. Very close to the beach and a lot of beds at the poolside. Unfortunately a lot of regular chairs to sit outside instead of lying down (only at the bar/restaurant). Wifi was not very fast in the room, in lobby it was ok though.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 11, 2013
Dear swools,

We appreciate you taking the time to tell us about your stay. It is great to hear that you enjoyed your conference and that you found our beach location to be a great place to relax. We appreciate your feedback regarding our pool chairs and on our Wi-Fi. We will certainly share your feedback with our recreation and IT departments. We hope to welcome you to the Diplomat again soon.

Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Haven, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

Westin Diplomat has continued to provide a very nice, somewhat upscale experience, right on the beach. Attached convention center and weather makes this a prime spot. Nice that you can fly in and out of Fort Lauderdale and avoid the chaos of Miami.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 9, 2013
Dear DrRussC,

We are excited to learn that you enjoyed your trip to the Westin. Thank you for your compliments on our property and we hope that we can welcome you back to the resort soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 2, 2013

I was here for a conference and was blown away with the initial presentation of the grand building and lobby, then literally walking out of the back doors onto the beach - that was good. However the rooms were dated, the TV channels more limited than some much cheaper hotels I have used in the US and the service was hit and miss. Food and drinks were reasonably priced for a conference hotel but the choice of food wasn't brilliant. The conference rate was $300 a night and I think that was about 40% more than I was comfortable paying.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 6, 2013
Dear jontheblue30,

We are delighted to hear that you enjoyed your business retreat with us. It is great to learn that you appreciated our grand lobby and the beautiful ocean. We are sorry to hear that we did not exceed your expectations in some areas. We will certainly look into the things you mentioned so we can continue to provide our guests with exceptional service.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 2, 2013

After a really fun cruise, it was nice to end our trip on Hollywood Beach. The Diplomat is large & impressive, but for the price you pay, not worth it. Having the ocean view we requested would have been so nice, but it "wasn't possible" anytime during our 5 night stay. (Really? Not one person is going to leave from an ocean view room during that time?) Due to an annoying metallic screeching noise heard on-and-off during our first night, we asked if we could please switch rooms. That was "not possible", either. Yet, when we went down to ask in person, all of a sudden, it was possible! It's as though the front desk staff decide what's available and what's not, depending on their mood. Security was questionable, as I was let into my room without having to show the security guard any ID. My key wasn't working, so he just let me in and left. I could have been anyone! On the positive side, location was good, not far from Gulfstream Race Track, which is really gorgeous, and the water taxi, which was fun. Next time we stop in Ft. Lauderdale, we'll try somewhere else, though. The Diplomat is definitely not worth the price, and front desk staff & security need to provide better customer service.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review, February 12, 2013
Dear runaway_with_me

Thank you for taking the time to share with us your recent experience at our resort. We are glad to hear you enjoyed your cruise and I am sorry to see you had encountered some issues throughout your stay at our hotel. I would like to apologize that we were unable to accommodate your request for an ocean view room and that we were not able to move you to a better appointed room right away. We always try to accommodate our guests to the best of our ability and I am sorry that was not your experience.

We also appreciate your feedback regarding your interaction with security. Guest safety is our number one priority and your feedback has been shared with our Director of Security to ensure proper identification is requested in the future.

We hope to have an opportunity to welcome you back to our resort soon.

Have a great day,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 On the Beach Hotel in Hollywood
#7 Family Hotel in Hollywood
#7 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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