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Westin Diplomat Resort and Spa: Traveler Reviews

4.0 of 5
3555 South Ocean Drive, Hollywood, FL 33019
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Westin Diplomat Resort and Spa
Ranked #10 of 66 hotels in Hollywood
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1,676 reviews from our community

Traveler rating
    756
    541
    203
    96
    80
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Families
420
 
Couples
459
 
Solo
47
 
Business
442
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't do it!”
3 of 5 stars Reviewed February 8, 2013 via mobile

Hotel overpriced,staff at front desk rude,especially Gabrielle,if it wasn't for the ocean,they would have nothing.If you want a spa treatment...PRAY! Ancillary staff wonderful!Caters to the"rich and snooty". They won't even bring their beach towels off the beach.Again don't do it.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask LUCKY ME 2013 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 19, 2013
Dear LUCKY ME 2013,

We apologize that your recent stay with us was not the top quality experience you have come to expect from a Westin. I am sorry to hear about your experience while checking into the resort. Our goal is to make everyone feel at home during this time and we are sorry this was not your experience. We will use this as an opportunity for growth so we can provide each of our guests with a fantastic experience. We hope to have a new opportunity to welcome you back in the future.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carefree, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Hotel stay before a cruise”
4 of 5 stars Reviewed February 8, 2013

So we decided to stay here for a couple of days before we went on a cruise out of Fort Lauderdale. We absolutely loved the room, the bed was comfortable, and the beach and pool area were great. We didn't like how much the drinks cost. My husband got a jack and coke which was a weak pour for $10 and I got a fancy champaigne drink for $14. Way to expensive for both drinks for what we got.

I would stay here again, but don't buy any drinks...they are ridiculously priced!

Room Tip: The beach side view is the way to go, and the higher the level the better
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask SunshineLover1967 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 11, 2013
Dear SunshineLover19,

We are happy to hear that you enjoyed your pre-cruise retreat with us. It is great to see that you enjoyed unwinding by our pool oasis and that you found our heavenly beds to be comfortable. Thank you for your feedback regarding beverage pricing at the resort. We will certainly share your feedback with our food & beverage department so we can continue to evolve and grow. We hope to welcome you back again soon.

Be well,
Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“nice hotel but expensive”
4 of 5 stars Reviewed February 6, 2013

Very nice hotel, we were here for conference. Very close to the beach and a lot of beds at the poolside. Unfortunately a lot of regular chairs to sit outside instead of lying down (only at the bar/restaurant). Wifi was not very fast in the room, in lobby it was ok though.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask swools about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 11, 2013
Dear swools,

We appreciate you taking the time to tell us about your stay. It is great to hear that you enjoyed your conference and that you found our beach location to be a great place to relax. We appreciate your feedback regarding our pool chairs and on our Wi-Fi. We will certainly share your feedback with our recreation and IT departments. We hope to welcome you to the Diplomat again soon.

Be well,
Karianne
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South Haven, Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great location, great beach!”
4 of 5 stars Reviewed February 5, 2013 via mobile

Westin Diplomat has continued to provide a very nice, somewhat upscale experience, right on the beach. Attached convention center and weather makes this a prime spot. Nice that you can fly in and out of Fort Lauderdale and avoid the chaos of Miami.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask DrRussC about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 9, 2013
Dear DrRussC,

We are excited to learn that you enjoyed your trip to the Westin. Thank you for your compliments on our property and we hope that we can welcome you back to the resort soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Great location, average rooms...”
4 of 5 stars Reviewed February 2, 2013

I was here for a conference and was blown away with the initial presentation of the grand building and lobby, then literally walking out of the back doors onto the beach - that was good. However the rooms were dated, the TV channels more limited than some much cheaper hotels I have used in the US and the service was hit and miss. Food and drinks were reasonably priced for a conference hotel but the choice of food wasn't brilliant. The conference rate was $300 a night and I think that was about 40% more than I was comfortable paying.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jontheblue30 about Westin Diplomat Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Guest Services Manager at Westin Diplomat Resort and Spa, responded to this review
February 6, 2013
Dear jontheblue30,

We are delighted to hear that you enjoyed your business retreat with us. It is great to learn that you appreciated our grand lobby and the beautiful ocean. We are sorry to hear that we did not exceed your expectations in some areas. We will certainly look into the things you mentioned so we can continue to provide our guests with exceptional service.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Westin Diplomat Resort and Spa

Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Westin Diplomat
Hollywood Westin
Hollywood Westin Diplomat Resort
Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Region: United States > Florida > Hollywood
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Hollywood
#2 Business Hotels in Hollywood
#3 Romantic Hotels in Hollywood
#7 On the Beach Hotels in Hollywood
#8 Family Hotels in Hollywood
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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