Stayed with the family after a great stay last year. And this was another great visit. This is the perfect family hotel. Amazing pools and a great beach. The kids club is also very nice. As always, as a Platinum member I was upgraded to a corner suite. The lounge offerings are a deff disappointment-- especially when this is supposed to be the plat breakfast offering. Regardless, we will be back again next year.

We had planned a one night stay...I called the of our arrival to inquire when we could check in and was told "anytime". Upon arriving we were told our room "type" (with balcony) was not ready nor would we be able to check in until 4:00. This was at 2:30. No other options were offered. I had to ask and magically a different room "type" was made available to us. Again we had to ask if we would be credited the difference (this room did not have a balcony). The room was pre-paid and after a tense silence (on our part) we were then advised we would be credited the difference.
Later that afternoon when we needed our car we were told to call 10 minutes in advance. We called 20 minutes in advance and when we went down to get our car, we had to wait ANOTHER 30 minutes and had to ask 4 different valet's as to where our car might be. With all of the other options to be had in this area...they need to step up their game. We will be staying elsewhere on our next trip down,.

Stayed here same time last year and all I can say is this place has fallen apart. The food at the restaurant is now terrible, last year it was good. The pool area is overrun by pigeons and birds and has made hanging there a very unpleasant experience. Today alone we had 5 items where "deposits" we're made by these unfriendly creatures. The hotel staff was most unhelpful and did nothing to try and alleviate the problem. I feel bad giving such a harsh review as last year I gave the property such a glowing one but its really bad now. Will not be returning and for the sake of all the other guests I hope they fix it.

I've been to this property several times with my family and love it. The hotel is clean and the staff is very friendly. Pools are large and great for the kids. I would highly recommend this hotel for families looking for a getaway in the US.