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“Beautiful Resort!” 5 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #9 of 66 hotels in Hollywood
Chicago, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Beautiful Resort!”
5 of 5 stars Reviewed December 29, 2012

We absolutely loved our stay at the Westin Diplomat Resort. Our room was overlooking the ocean with a balcony. We fell asleep at night to the sound of the waves. I would stay at the Westin Diplomat again in a heartbeat. The hotel has the feel of the Fountainebleu in Miami Beach but nicer rooms.

Room Tip: I would suggest requesting a room with a balcony and oceanside.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear LRomer,

Thank you for sharing the wonderful experience you had with us at the Westin. It is inspiring to see that your ocean front room was relaxing and that the sounds of the waves helped you to unwind in the evening. Have a happy New Year and we hope to welcome you back to the resort soon.

Best Wishes,

Karianne
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (603)
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English first
Dearborn, Michigan
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 29, 2012 via mobile

Conveniently located on Hollywood beach abt three blocks from the strip, and a few miles frm downtown.
Very nice, friendly staff, only complaint: a little snobby, but family oriented.
Great price. Comfy beds, mediocre room service.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear Coccimiglio,

We appreciate you taking the time to share your feedback on your retreat to the Westin Diplomat Resort & Spa. It is a real treat to learn that you enjoyed our location and that you found our ambassadors to be instinctive to your needs. We would like to wish you a Happy New Year and we hope to welcome you back in 2013.

Be well,

Karianne
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Cleveland, Ohio
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 28, 2012

I've been going to the Westin Diplomat since it first opened in 2002. This review is based on my most recent visits in October and December 2012 as well as a cumulative review of my stays at this property.

I'll begin by saying that if you are an SPG Platinum, you will very likely be taken care of at this property with amazing upgrades to oceanfront suites with balconies. Entering the oceanfront suites makes all of the business travel worth it! The suites have a foyer, living room with sofas and chairs, a desk, large television and a dining table that seats four people. The bedroom has a king bed with a spacious bathroom. The balcony is spacious with a lounge chair and regular chairs. Even if you have a standard room, you will be pleased with the beauty of the room. The pools are also beautiful and there are many lounge chairs with comfy cushions and towel service. The oceanfront restaurant, Splash, consistently serves decent food.

This property has a beautiful lobby, beautiful pool and beautiful executive club lounge. The ocean view fitness center is currently under construction but there is another fitness center at Diplomat Landing and at the golf property. Rivals, on the Intracoastal Waterway at Diplomat Landing, has great food, great service and great views.

Your stay will be the more enjoyable if you go into your visit with reasonable expectations. Upgrades are available for SPG Platinum members when the property is not at capacity with either conventions or during the holidays. For example, I stayed at this property on December 16th and received an upgrade but I did not expect an upgrade when I stayed again December 26th. The property is extremely crowded every year during Christmas and the New Year. Unfortunately it is crowded with people who do not supervise their children. It's generally crowded with obnoxious people. The hotel requires wristbands to enter the pool during busy times and I appreciate this. It helps make sure that hotel guests (and not friends of hotel guests) have lounge chairs at the pool. I sure hope the hotel provides employees with hazard pay during this time because, again, most of the guests are exceptionally obnoxious to the employees and other guests.

If you are looking to go to a beautiful oceanfront hotel to relax, this is your hotel. If you are looking for a hotel that has many entertainment options, this is not your hotel. The hotel has a few restaurants and they are decent. However, the hotel is somewhat isolated, so it may not be for you. In addition, this is a higher end hotel. Please don't be surprised that there aren't microwaves in the room or that you have to pay for wifi in your room (it is free in the lobby). I find the amenities at this hotel are consistent with other high end hotels (Four Seasons, Ritz Carlton, St. Regis).

What keeps me going back to this hotel year after year (and often several times per year)? The beauty of the hotel's interior and exterior and the nice treatment of SPG Platinum guests. That said, there are some areas where the hotel consistently falls short: it never seems to have enough employees at the front desk. There is often a long wait to check in and check out. The hotel does not/will not provide you with a copy of your bill under your door, so you must wait in the long lines to check out. The furnishings in the room are beginning to show their age. The couches, in particular, are very worn. The customer service can sometimes be lacking. You don't have to travel to the hotel for evidence--just read the canned answers that the hotel posts to negative reviews here on TripAdvisor.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Sleep Quality
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear ccrave001,

It is always nice to receive feedback from our SPG Platinum guests. We would like to thank you for your continued loyalty to Starwood hotels and resorts. We appreciate you taking the time to share your experience with us over the years. It is great to see that you have enjoyed the upgrades provided to you as platinum guests and that you have found our resort to be an excellent place to unwind.

We would also like to thank you for telling us the areas where we could use some improvement. Your feedback is important to us as it help us to improve our services for you and future guests of the resort. We wish you and your family a safe and happy New Year.

Warmest Regards,

Karianne
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NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

My family has been staying at the Westin Diplomat over the Christmas holidays for the past three years. Each year I keep wondering why this hotel is rated 4-stars and not 5-stars. Truly top of the line hotel, all departments are ran very effectively which makes for a very enjoyable experience.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear Alco3,

We are thrilled to hear that your stays with us over the holidays over the past few years have been fantastic. Learning that we have become your top holiday destination really puts a smile on our faces. We cannot wait to welcome you back next year!
Many thanks,

Karianne
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Aylmer, Canada
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

This hotel has a very impressive curb appeal, and the trappings of an upscale establishment -- doormen, infinity pools, marble bathrooms and gorgeous ocean views. If you still have money left over after the price of the room, you can save by going further up the road for Affordable eating options. For late night munches there's Tony's Pizza a couple blocks away and there are some French-themed restaurants that are a 40 min walk.

The bar service was very nice and friendly, rooms bright and airy and all the staff were extremely helpful. All in all a pleasant stay!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear nebulaboy,

It is exciting to see that you had an excellent stay with us at the Westin Diplomat Resort & Spa. Thank you for taking the time to share your experience with our ambassadors. They will be delighted to learn that you found them friendly and helpful. We also appreciate you sharing your tips on the local area. Guests will enjoy reading the information from you. We hope to see you again soon.

Best wishes,

Karianne
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massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 26, 2012 via mobile

We were excited about staying at such a nice hotel but were disappointed by the multiple hassles we encountered. First, I know it is common policy not to allow " visitors" poolside, but we had made plans to have friends visit, after all that's why we were in Florida. They could not come for a walk on the beach with us, or sit by the pool and have lunch with us. Guards at the doors to the pool and the beach checking " bracelets" I felt like we were in prison and for the cost of the room here, you'd think we could have a stroll on the beach with a friend or lunch poolside with grandpa. Terribly disappointing. I also didn't much appreciate having to wear a " permanent" green plastic bracelet for a week just in order to go to the beach and pool.

Then our room... Quite small with an odd set up in which there were shutter- style doors between the bathroom and the beds instead of an actual wall. You could hear every bathroom noise in the bed area. There was no microwave in the room. The maids did not replace used cups or tea regularly. On the up side, it was very clean, the beds and showers were nice.


We were not informed when we booked or when we checked in that the spa and the fitness center were being renovated so we had to go out of the hotel and across the street to a temporary fitness center, and take a shuttle if we anted to go to the spa. Admittedly not a BIG deal, but with children in tow, and at these prices, we were expecting the convenience of everything on site.

We are here at peak season and I have heard it is better at off times, but the service wasn't great, the little store where i was trying to buy breakfast for the kids in the lobby had huge lines and ran out of lots of things, though they had decent pastries and yogurt parfait a that were nice.

The best feature of this hotel is the cool two level pool. The kids loved it and the pools are very kid- friendly.

In the future, however, I will happily go back to some of the places we have stayed before, where it may be less pretentiously fancy but at least you can have your family sit with you and watch their grandchildren play in the pool.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear mvyvet,

Thank you for taking your time to share your feedback with us. We are sorry to learn that during your recent trip to the resort that we did not exceed you expectations. Our goal is to make each and every one of our guests to feel at home while on vacation and we apologize that this was not what you experienced. We thank you for your comments and we will use your feedback to help improve our guests experience at our resort.

Be well,

Karianne
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Plainfield, Illinois
Top Contributor
97 reviews 97 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 25, 2012

I went to Hollwood beach for a three day reprieve of being dad and working! I made an excellant choice at staying at the Westin Diplomat. The resort was awesome. It had everything you could ask for. The room was spectacular with the view and ammenities. It was clean and spacious. The bedding was out of this world! I highly reccomend this resort.

Room Tip: Try and get upper floor ocean view. I stayed in 2245 awesome room and view!
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, December 31, 2012
Dear Travlinguy517,

We are happy to learn that you had an awesome getaway with us at the Westin Diplomat Resort & Spa. Thank you for taking the time to share your experience with the Trip Advisor community. It is fantastic to see that you found your room to be spectacular and we hope to see you back on your next retreat.

Warmest regards,

Karianne
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 On the Beach Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 898 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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