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“grood conference hotel” 4 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #9 of 66 hotels in Hollywood
Virginia Beach
Top Contributor
50 reviews 50 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
“grood conference hotel”
4 of 5 stars Reviewed November 20, 2012

Was at hotel for conference. Staff were all very freindly, pool and setting was great. Nice pool bar next to beach. Rooms are well apointed with large bathrooms, granite / marble counters & shower. Excellent bed, flat screen TV.
.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 27, 2012
Dear Bear55,
Thank you for sharing your experience with us. It is fantastic to see that you enjoyed your stay with us and that you found our ambassadors to be helpful and friendly. We hope to welcome you back to the Westin soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,354 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (619)
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Hummelstown, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 20, 2012

I stayed at the Westin for the weekend before my husband's business conference. The lobby was large with an open-air feel. The room/bathroom was very nice, and the pool areas were lovely. There's an infinity style pool on an upper level, and at the beach level, another nice pool. Plenty of beach area for sunning, with lounge chair service. The steak house in the hotel had an outstanding menu, very high prices. Good location if you want to stay about 30 minutes away from Miami/South Beach, but be able to drive down there easily.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 27, 2012
Dear scoopanuts,

It is wonderful to hear that you had a relaxing stay with us. We are happy to learn that you found our resort to meet your needs for a relaxing getaway as well as for business. We hope to see you back at the Diplomat soon.

Be well,

Karianne
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Kildare
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 19, 2012

This is my second time back to the hotel and again I am so delighted that we choose it. The rooms are wonderfully spacious and clean. The room had a great corner view. The hotel is beautifully decorated, with it's lobby waterfalls and marle features. The pools are wonderful with the most amazing views. The restuarants are absolutely fantastic, whether it is a really good burger by the pool, some fab wings in the sports bar but most impressive are the steaks in HP (Hollywood Prime), the main restaurant in the hotel. The stay in the hotel is worth the visit just to eat here. The music, the staff and the food make this one of my favourtie steak houses I habe been to.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 27, 2012
Dear TrasnaCH2010,

We are always excited to hear from some of our return guests. It is great to see that you had another amazing stay with us and that you had the opportunity to enjoy many aspects of our resort. We cannot wait to welcome you back soon for another memorable stay.

Be well,

Karianne
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Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2012

Attending a conference at this venue, we found the rooms, facilities, and restaurants to be delightful.

Hollywood Prime offered an amazing atmosphere and food quality. Steaks and seafood portions were generous and perfectly prepared.

We will definitely consider this location for future family vacations.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 27, 2012
Dear Veinleisure,

It is fantastic to learn that you had a wonderful time at your conference. It is great to see that you found our resort to be delightful and that you found Hollywood Prime to be an excellent place to dine. We hope to welcome you and your family back for a vacation soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemlock, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2012

Beware! Because there is not a Walgreens, Rite Aid or any other store anywhere near this property, they can apparently charge what ever they want for items. Ex. 2 waters in small market in lobby_ $9.58, small roasted veggie wrap-$9.00. The prices are so inflated it's almost comical. I called the spa and asked how much a womens haircut was. I was told they started at $55.00. I made an appt. and one hair cut later, my total bill was $136.00. 20% tip included of course. For that price I did not think the staff should be arriving at work, only to sit at stations and put on their makeup and do their hair. OR when they serve you a tea or coffee, maybe a nice ceramic mug would be more appropriate than a paper cup. This place is unbelievable . The property is beautiful but beyond the front desk the staff seem rude and almost as if they have to wait on you it's insulting to them.
Our last day there, NO one cleaned our room, no coffee, no towels -nothing. We had to call front desk at 8:30 at night when we came back from dinner, They wanted to clean our room then. Really??

Room Tip: Ocean side was nice
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 27, 2012
Dear kfitz62,

Thank you for taking a moment to share your feedback with us. We are sorry to hear that we did not reach the level of expectation you have come to expect from a Westin. Our team of ambassadors pride themselves in providing each of our guests with personal and instinctive service and we would like to apologize that this is not what you received. We will share your feedback with our management team.

We hope to have a new opportunity to welcome you back in the future.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2012

5 Star gorgeous hotel. The pools were amazing. Our room was awesome. The staff was so very friendly and attentive. This definitely was a 4-5 star hotel. The bed was so very soft. The location was good.
Con - our towels and wash cloths had stains on them, yes stains. When I reported this to Natasha at the front desk, she apologized and said it would be taken care of, but it wasn't. We used the other towels and only one of the wash cloths
Con - we stay in room 2381 and the shower pressure was just ok. Also, it took a while for the water to get hot. I was very surprised at these two facts.
Con - no free wi-fi. I mean come on...we paid so much money to stay here and couldn't get free Wi-Fi in the room. It was only free in the lobby
Con - no tea was left in our room.
Con - location - had to catch cabs, trolleys to get to "activities" and places to eat
Pro - lobby is gorgeous
Pro - plenty of space and beach chairs
Pro - elevators came quickly
Pro - able to check in early

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 27, 2012
Dear LadyDG,

We are happy to learn that your overall stay with us at the Diplomat was one to remember. It is great to see that you enjoyed relaxing by our majestic pools and that you found your accommodations to be comfortable.

We would like to apologize about the inconveniences you experienced. What you have described to us is not the top quality experience we strive to provide our guests and for this we are truly sorry. We will share your feedback with our management team.

We hope to see you back at the Diplomat soon.

Be well,

Karianne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed November 16, 2012

No one answers the phone for restaurant reservations
No pne answers the phone to refill the in room bar
At almost $400 per night I would expect much better service!
I have complianed repeatedly but no one gas called to resolve anything!

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karianne A, Front Office Manager at Westin Diplomat Resort and Spa, responded to this review, November 19, 2012
Dear Abella H,

Thank you for taking the time to share your feedback with us. We are sorry to hear that we fell below your expectations during your retreat. One of our goals is to provide our guests with personal and instinctive service and we apologize that this is not what you received. We will certainly share your feedback with our management team.

We hope to have a new opportunity to welcome you back to the Diplomat in the future.

Be well,

Karianne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 On the Beach Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa, Hollywood, Florida is located on the Atlantic Ocean close to two major airports, our 998 guest rooms and 100 suites feature stylish and soothing beach tones. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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