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“Perfect for Families” 4 of 5 stars
Review of Westin Diplomat Resort and Spa

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Westin Diplomat Resort and Spa
4.0 of 5 Resort   |   3555 South Ocean Drive, Hollywood, FL 33019   |  
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5th Night Free & Credit
Ranked #10 of 66 Hotels in Hollywood
San Francisco
Top Contributor
61 reviews 61 reviews
54 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
“Perfect for Families”
4 of 5 stars Reviewed January 9, 2012

We went with our 2 small children (1 and 3) and grandparents the week before xmas. As a Plat, our room was upgraded to a great suite. I've heard that this is the best property for upgrades and it must be true. With the two small kids it was great to have a big living room for them to play. And the views are stunning. These balconies just hang over the ocean, so you can lay in bed and listen to the waves crash at night.

This is a great place for families. It has several pools and one is perfect for small children to play -- not a 'kids' pool, but a nice big and shallow pool for kids. There is also a great Kids Club as well as a kids play area on the beach -- and, mopst amazingly, some huge bouncy houses for kids to play in in the shade -- like a carnival. There are also water sports and we took the 3-year-old jet skiing and he loved it.

The staff here was all so incredibly friendly. Everyone was so nice to the kids and the place is very clean and safe.

The beach location is great, however the location of the hotel is not great in regards to walking to restaurants -- however that is more a byproduct of the city than the hotel. It is quick and easy to take cabs -- or drive. And there are 2 restaurants you can walk to across a pedestrian bridge.

The lounge is also fantastic. Amazing views and huge. However, you have to pay for alcohol (boo) and the breakfast spread is just simple bagels.

Overall, this is a great family place and we can't wait to go back! Honestly, this has to be one of the nicest family starwoods in North America.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lianet D, Manager at Westin Diplomat Resort and Spa, responded to this review, February 25, 2012
Dear mpolatin

Thank you for your feedback, we are delighted to hear that you had such a great time with your family. We are happy to hear that our staff was attentive to your needs and desires and that your children had such a great time.

We look forward to seeing you again and having the opportunity to continue to WOW you and your family.

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,412 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (634)
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English first
Atlanta, Georgia
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 8, 2012

You know that scene in “Las Vegas Vacation” when Rusty as “Mr. Papagiorgio” is given the suite and as soon as the bellman leaves, he begins jumping on the bed? That’s how I felt when I walked into the 36th top-floor corner suite I was upgraded to during my 3-night stay in November. Although I didn’t jump on the bed, the views from 3 walls of windows (windows in living room, corner windows in the bedroom and another view at the end of the hallway) were beautiful and I was just as excited as Rusty to have this much space. The suite included 2 bathrooms, 2 walk-in-closets, a large bedroom and hallway with sliding French doors on both sides - one set to the Master bathroom and the other set to the larger walk-in-closet. The bathroom included double sinks, a large shower and a Jacuzzi tub. The furnishings were simple and comfortable and the room was very clean. I wish the lighting had dimmer functionality because at night your options were either to have brightly lit rooms or no light and it would have been nice to have alternative settings. As I was there for business, I didn’t get an opportunity to see/use the amenities, but just working in my room was a pleasure with the extra square footage and ocean views all around me and when not working the tub was a tranquil escape.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lianet D, Manager at Westin Diplomat Resort and Spa, responded to this review, February 25, 2012
Dear patrickstpaul

We are delighted to hear that you had such a wonderful experience with us. We hope to see you soon and have the opportunity to enjoy our amenities.

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clemson, SC
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2012

Honestly...this is the most overpriced hotel I have ever stayed at. Stayed in this hotel for over 8 days....as part of a work related stay. First off....the rooms are filthy....beds are comfortable...but the carpet...the bed clothing...is very second rate for a hotel of this stature...and it was not clean. Rooms are small ...unless you are in one of the suites....The check in time of 4 is not negotiable...and actually, you might not get into your room till after 5pm. Security everywhere..because apparently people walk in off the street to gain access to beach and pool areas....To access the beach you must have or wear a hotel armband...and you must rent all beach needs....As for the pool....it is like being pushed into a sardine can....there is no room to move...and all the chairs are stacked one right next to the other...it is not as the pictures appear on the hotel website. Just did not enjoy my stay at this hotel, and wanted to warn vacationers not to pay this amount of money for this place.

Room Tip: If you are staying here...or have to...you best pick a suite.
See more room tips
  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lianet D, Manager at Westin Diplomat Resort and Spa, responded to this review, February 25, 2012
Dear Elizabeth P

Thank you for your feedback, we are truly sorry that the room and your experience were not up to your expectations. The beach amenities are provided by an outside company and are regulated by the city therefore we have no control over the pricing. I will be sure to share your comments with the appropriate managers to review with their teams and ensure we can continue to improve our level of service.

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2012

Our stay got off to a rough start due to beach restoration work; noone wants to pay for an ocean front room during the busiest/most expensive season (xmas - after new year's) to listen to trucks begin work at 7am every morning (and we were on the 20+ floor and could hear it loud and clear). This was definitely an issue on many fronts: 1. we like to keep our balcony door open at night and throughout the day, and let's just say the roar of trucks during the morning/day hours is not the most relaxing sound in the world; at night a bunch of rowdy college kids would invade the pool area, I think they would finally leave the pool area by 2:30 in the morning, only to roam the halls and hold loud conversations until 3am. Repeated calls to security would only silence them for 5 mins at a time. - we specifically booked the Westin and not some spring break hotel to get some peace and quiet. 2. spending time on the beach was out of the question due to the beach issue above which really made the stay very unattractive since we are not pool people. 3. Small child + large trucks hauling and flattening sand on the beach - not a winning combination! After complaining to management for a couple of days we were let out of our pre-paid 11 night stay 5 days early (these stays are typically non-refundable if you try to cancel). thankfully we have relatives in the area who were more than happy to accommodate us, otherwise we would have to pay top dollar for some 2nd rate hotel. (all the nicer beach hotels in the area were sold out by the time we wanted to get out of the Westin). Westin Management was very professional and apologized for the inconvenience; they also more than made up for the issues encountered at the hotel. I would like to add that we've stayed at the property several times before during the same time of the year and have always had a good experience. So even though the stay this year wasn't the greatest experience, Westin did deliver what was expected in this situation. I would still recommend the hotel, just don't hesitate to bring up issues to management so they are dealt with in a timely manner.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchtCypressCreekMgr, Manager at Westin Diplomat Resort and Spa, responded to this review, February 22, 2012
Dear SBFtrip

Thank you for taking the time to share your experience with us, we are truly sorry to hear that your experience with us was not up to your expectations. We are happy to hear that our management team stepped up to the occasion and was able to alleviate some of your concerns. We look forward to seeing you again and providing the great experience that you are use to receiving with us.

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, VA
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 5, 2012 via mobile

Surprisingly, this "official team hotel" for one of the Orange bowl schools, was a disappointment.   Overall, the level of service was similar to staying at  mid level hotel(Courtyard, Sheraton, Hilton Gardens, no offense).   For the Orange bowl prices paid, you would think the staff would have a better attitude, the rooms would be serviced well before 2:00pm, in fact we got back at 1:00pm and still no service.   The hotel is not booked to capacity.   Also, when we checked in on Tuesday, out room was not ready and they took our cell number and said they would phone us.   No phone call, but I did have to call and surprise again, the room was ready.  We booked a beach view and got a nice view of the condo next door.

Prior to this stay, we were at the Hilton Fort Lauderdale Spa and Beach resort.   The service top notch, the staff called us by name, greeted us, smiled, the rooms were immaculate!   And, the rate was cheaper by $100!

The only reason I gave the Westin 3 stars was because of the excellent service we received at the Common Grounds and Rivals.   We also ate at BarSu, and those servers acted very put out, that we asked about their happy hour menu.  If the hotel is advertising something, then at least have the courtesy to oblige your customers, especially when we are paying $14 for one order of California Roll.   The bar was not full, seriously servers, is it that hard?

We have one more night here and I am dreading to see if I have to phone housekeeping to work on our room.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchtCypressCreekMgr, Manager at Westin Diplomat Resort and Spa, responded to this review, February 22, 2012
Dear VACOUPLETRAVELS

We appreciate your feedback and are truly sorry to learn that our team of ambassadors fell short of your expectations during your visit. I will be sure to share your comments them with the appropriate managers to review with their teams and ensure we can continue to improve.

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 5, 2012

We had an amazing experience. We stayed over the holiday weekend and the hotel was full to capacity yet the staff were simply the nicest people I’ve ever encountered while traveling. From the valet, check-in counter, to housekeeping. All the staff seemed really happy to be working there. Everyone was upbeat and ready to please.The property is clean and beautiful. We highly recommend this hotel to all travelers for all occasions.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchtCypressCreekMgr, Manager at Westin Diplomat Resort and Spa, responded to this review, February 22, 2012
Dear sirvalue

We are delighted to hear that you had such a wonderful experience with us, and that our staff was attentive to your needs and desires.

We hope to see you soon and have the opportunity to WOW you gain.

Be Well
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Top Contributor
77 reviews 77 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 5, 2012

If you are willing to make a fuss you will get what you asked for when you reserved. We were told our Grand Deluxe room was the largest next to the suites and the first Grand Deluxe room we had was so small we could not walk in the room at the same time. After 3 days and being a consistent pest (which means getting what we reserved) we were finally moved. The same class of room but enough larger not to feel claustrophobic. The other issue we had was we were told emphatically that there was NO charge for yoga for hotel guests and there was a 10 dollar charge (I had the receptionist on one phone telling me no charge and the spa on the other telling me charge) We were also told that the classes were at the hotel and they were at the remote site AND that there were daily classes (4 a week and one was cancelled without notice)
That said, the pools are amazing (except at Christmas it is an absolute ZOO), There was a 20 minute wait for coffee at the take out.
Most of the staff, especially the cleaning staff. were wonderful. Restaurants are good but very pricey.
AND they charge you for chairs and umbrellas on the beach. They get away with this by saying that they don't have these services and another company provides them. But 35 dollars a day for 2 chairs and an umbrella?

Room Tip: It is worth it for a room with a deck on the ocean. Make sure you get ocean front not ocean view...
See more room tips
  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchtCypressCreekMgr, Manager at Westin Diplomat Resort and Spa, responded to this review, February 22, 2012
Dear debralynn108

Thank you for your feedback, we are truly sorry that the room was not up to your expectations. Our resort is fortunate enough to have two locations for our guest to enjoy. Our Yoga classes are located at our Golf location, where we host our full service Spa, Salon, Golf Course and Tennis courts. We do apologize for any confusion that may have incurred in regards to our fitness class location. The beach amenities are provided by an outside company and are regulated by the city therefore we have no control over the pricing.
We hope you will visit our property again.

Be Well
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Diplomat Resort and Spa

Address: 3555 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hollywood
#2 Business Hotel in Hollywood
#6 Family Hotel in Hollywood
#7 On the Beach Hotel in Hollywood
#8 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin Diplomat Resort and Spa 4*
Number of rooms: 998
Official Description (provided by the hotel):
The Westin Diplomat Resort & Spa is a refreshing escape offering spectacular views of the Atlantic Ocean or Intracoastal Waterway. Located beachfront in Hollywood, between Fort Lauderdale and Miami, the AAA Four-Diamond resort's amenitites include 2 pools, private cabanas, watersports, Heavenly Spa by Westin, Westin WORKOUT Fitness Studio, Kids Club and 7 onsite restaurants. ... more   less 
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort

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