Hotel was clean. We reported tv not working and they had maintenance there to fix it right away. Breakfast was good.
Complaint: Luggage did not arrive at cruise port with the hotel shuttle service. Called hotel and they stated it was not there. Called supervisor at shuttle service and she reported that no driver saw my luggage. We were leaving port for 2 weeks so I continued calling the hotel to ask them to look again...still claimed it was not there. Reported lost luggage to the ship concierge then he called the hotel and shuttle service for serveral days and they both denied the luggage was there. The 5th day on our cruise I had to purchase clothes and luggage which was an extra cost to me. I met a couple on the ship who were going to stay at the Hampton Inn on the day we returned to port (14 days later) and they said they would look for my luggage. As soon as they arrived at the hotel and asked about my luggage....they came right out with it! If I had known it was there I could of had it transported to the ship. After arriveing home, I have been calling the hotel manager asking her why they didn't call since all my information was on my luggage and the ship sticker with the cruiseline's name was also taped to the luggage. She states they have no idea how the luggage got there. That it could not have been at the hotel when we were calling and asking about it. She claims the shuttle driver must of dicovered it on the shuttle and brought it to the hotel. No apology....nothing! I've been calling her for three days and she has yet to return my call concerning the return of my luggage. When I try to talk to her she talks over me and states that it is not the hotel's fault. I am totally frustrated!!!!
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- Also Known As:
- Hampton Inn And Suites Ft. Lauderdale-Airport
- Hampton Inn & Suites Ft. Lauderdale-Airport Hotel Hollywood
- Hampton Inn Ft Lauderdale Airport
- Hampton Inn Hollywood
- Hollywood Hampton Inn