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“Bang for your buck.” 4 of 5 stars
Review of Crowne Plaza Hollywood Beach

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Crowne Plaza Hollywood Beach
4.0 of 5 Hotel   |   4000 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #20 of 64 Hotels in Hollywood
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Bang for your buck.”
4 of 5 stars Reviewed January 30, 2014

I stayed for three nights at this hotel while attending a work convention at the Westin Diplomat. Room rates were much lower and it was just a couple of blocks away. However it seems to be a residential area and there are not many shops and restaurants within walking distance. I would suggest to rent a vehicle so you can easily go to the casino or mall area which is 10 minutes away. It was always an issue to find transportation, and I left under the impression that concierge have some kind of monkey business with taxis. The day of my check out I asked the front desk to call me a taxi, and I was sent to concierge. After waiting for over 15 minutes, the concierge ( Jeff ) was a bit aggravated when I decided to leave in a taxi that had just pulled to drop someone else. He said that was not my taxi and asked me to wait for the one he had called.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, February 5, 2014
Dear Bearchicagofan,

Thank you for choosing to our hotel for your business accommodations.
We are sorry to hear of the inconvenience with transportation during your stay. Please be aware that our concierge reserve taxi cabs upon request from our guests and allocate them according to who put in their request first. We will certainly discuss your feedback with our concierge to ensure this miscommunication does not occur in the future. Thank you for bringing this to our attention. We look forward to seeing you soon.
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1,422 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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2 reviews
3 of 5 stars Reviewed January 29, 2014

I have booked this hotel for February but after reading the reviews I'm unsure if I actually want to stay here. It's a 4 star hotel I expected better reviews , I guess this is something I should've done before booking the hotel .

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear sfernandez1,

Thank you for posting your concern on Tripadvisor.
We are happy to address any questions you may have to ensure you enjoy your stay with us. Please feel free to email us directly at sales@cphollywoodbeach.com to discuss this further.
We look forward to hearing from you soon!

Management
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Siesta Key, Florida
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 28, 2014 via mobile

I chose this hotel because a conference across the street and the rooms are surprisingly nice for a Crowne plaza. Nice aroma when you enter room. Pool is right on Intercoastal which is really cool. Pool bar there too.
A few major drawbacks for me, no room service until the restaurant opens, at 6:30 am. That is also the same time you can get coffee in the lobby. Either have the coffee available in the lobby for free or room service open for people who need to get up and go, not wait til 6:30 am.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear travelor146,

Thank you for choosing our hotel for your business accommodations.
We are happy to know you enjoyed your stay with us. Your feedback regarding coffee availability before 6:30am will be discussed with our Food and Beverage team for review. Please keep in mind every room includes a coffee maker as well as gourmet coffee beans for your convenience. Thank you for your time and hope to see you in the near future.
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Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2014

The staff in the club lounge were exceptional !!! The Club Supervisor was so helpful and accommodating to meeting all of our needs. The evening staff were very attentive and took care of our every need.
The bed was very comfortable and the room was beautifully furnished.We had a wonderful view from our room.

All in all, I would recommend this hotel if you are going to Hollywood beach FL for it's staff and for the excellent location right in the heart of the action.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear mattmatttx,

Thank you for sharing this great review with us. We are so pleased to know you enjoyed your vacation with us. We look forward to welcoming you back to our hotel in the near future!
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Big Pine Key, Florida
Top Contributor
57 reviews 57 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 26, 2014

Where to begin??? Elizabeth...front desk typifies perfect hospitality. Suite we stayed in was spectacular. Gorgeous view...immaculate room. Five stars*****
THIS GETS BETTER....
We stayed in the Suite which was immaculate....spectacular view....
However, each time we ordered room service, Sandra Dee was our Server. Sandra was professional, friendly, and absolutely went out of her way to accommodate our every need. We were extremely select about our orders, but Sandra consistently greeted us with a smile and certainly went above and beyond.
She is a true asset to Crowne Plaza...kudos.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear miamiprof,

Wow! Thank you for your compliments on our staff services. We appreciate you taking the time to share how wonderful both Elizabeth and Sandra Dee are. They are true gems and will be recognized for providing you with such memorable service. Thank you again for sharing this review. We hope to see you soon!
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Roanoke, Virginia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 25, 2014

We loved this hotel. Right on the Intercoastal and has a water taxi stop right outside, near the pool. (And a short walk to the beach.) Very good breakfast buffet. Rooms very nice, clean and spacious. Kitchenettes too. Nice linens. We will be back. (With a 4 and 8 year old: They loved the huge pool and hot tub.) Don't go by any negative reviews of this place... as I'm not sure what they were expecting to begin with. This hotel is very nice. The staff was very polite. We will be back in June and we'll be booking here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear JoeyCB,

We are so pleased to know you and your family loved our hotel and enjoyed your vacation with us.
Hopefully, we will be your new home away from home! Thank you for sharing this feedback with us. Please feel free to contact us directly should you need assistance with reservations or have any questions. The email address is sales@cphollywoodbeach.com.
Thank you again and we'll see you soon!
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New Jersey
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 23, 2014

We stayed at this property for three nights in January. We arrived early and went to see if we could check in. A woman (who had a manager name tag - I forget the name) wasn't that nice to us and accommodating. When we use Priceline to book hotels I find a lot of the time the front desk staff at any hotel treats us inferior to other guests - and this was the case. We had a few requests like being away from the elevator or the construction on one side of the building and she wasn't willing to help us out with that request. We opted to come back after 4pm and check in and we were able to get a front desk employee that helped us with a comfortable room. The room was very nice and had a wet bar, fridge and microwave. The balcony we had was clean and nice as well with a view of the bay and a small view of the ocean. The shower was really nice and comfortable and clean. The bed was comfortable and clean. We slept very well. The hotel was quiet which was a nice plus. One morning the hotel was evacuated at 7am and luckily we were awake and dressed.

The pool area was really nice, comfortable and clean. They have chairs along the bay which is a nice change. Within a few minutes I spotted a manatee swim by. The pool server told us it was rare. As a matter of fact, the morning of the evacuation we spotted another manatee swim by. The pool bartender apparently had the flu and was still working and serving drinks. We were disgusted by that.

Housekeeping was not the best. When we returned to the room after the fist day we had no towels and had to have some sent up. After the second day we had no toilet paper and had to have some of that sent up.

Overall we were pleased with the hotel. It's about a 20 minute drive North of Miami where we spent most of our time. We would stay here again if given the opportunity.

Room Tip: Request a room away from the ice machine. We were on two different floors and both machines sounded...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear klbdmb,

We truly appreciate you taking the time to share such a detailed review with us.
It's great to hear that your vacation was pleasant overall and you will be staying with us in the near future. As for the incident with the Manager on Duty, we will be sure to review your feedback with the entire team to ensure this does not happen again. We strive to exceed our guests expectations so hearing that you were not satisfied with the service you were provided is unacceptable. We will address these concerns and take necessary actions to ensure they are handled. Thank you so much for sharing this review. We look forward to seeing you soon!
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Additional Information about Crowne Plaza Hollywood Beach

Address: 4000 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
#14 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
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Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza

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