We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Loved this hotel!” 4 of 5 stars
Review of Crowne Plaza Hollywood Beach

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Crowne Plaza Hollywood Beach to your Saves list
Crowne Plaza Hollywood Beach
4.0 of 5 Hotel   |   4000 South Ocean Drive, Hollywood, FL 33019   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save up to 25%
Ranked #19 of 65 Hotels in Hollywood
Roanoke, Virginia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Loved this hotel!”
4 of 5 stars Reviewed January 25, 2014

We loved this hotel. Right on the Intercoastal and has a water taxi stop right outside, near the pool. (And a short walk to the beach.) Very good breakfast buffet. Rooms very nice, clean and spacious. Kitchenettes too. Nice linens. We will be back. (With a 4 and 8 year old: They loved the huge pool and hot tub.) Don't go by any negative reviews of this place... as I'm not sure what they were expecting to begin with. This hotel is very nice. The staff was very polite. We will be back in June and we'll be booking here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear JoeyCB,

We are so pleased to know you and your family loved our hotel and enjoyed your vacation with us.
Hopefully, we will be your new home away from home! Thank you for sharing this feedback with us. Please feel free to contact us directly should you need assistance with reservations or have any questions. The email address is sales@cphollywoodbeach.com.
Thank you again and we'll see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,271 reviews from our community

Traveler rating
    397
    519
    218
    77
    60
See reviews for
373
448
81
179
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New Jersey
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 23, 2014

We stayed at this property for three nights in January. We arrived early and went to see if we could check in. A woman (who had a manager name tag - I forget the name) wasn't that nice to us and accommodating. When we use Priceline to book hotels I find a lot of the time the front desk staff at any hotel treats us inferior to other guests - and this was the case. We had a few requests like being away from the elevator or the construction on one side of the building and she wasn't willing to help us out with that request. We opted to come back after 4pm and check in and we were able to get a front desk employee that helped us with a comfortable room. The room was very nice and had a wet bar, fridge and microwave. The balcony we had was clean and nice as well with a view of the bay and a small view of the ocean. The shower was really nice and comfortable and clean. The bed was comfortable and clean. We slept very well. The hotel was quiet which was a nice plus. One morning the hotel was evacuated at 7am and luckily we were awake and dressed.

The pool area was really nice, comfortable and clean. They have chairs along the bay which is a nice change. Within a few minutes I spotted a manatee swim by. The pool server told us it was rare. As a matter of fact, the morning of the evacuation we spotted another manatee swim by. The pool bartender apparently had the flu and was still working and serving drinks. We were disgusted by that.

Housekeeping was not the best. When we returned to the room after the fist day we had no towels and had to have some sent up. After the second day we had no toilet paper and had to have some of that sent up.

Overall we were pleased with the hotel. It's about a 20 minute drive North of Miami where we spent most of our time. We would stay here again if given the opportunity.

Room Tip: Request a room away from the ice machine. We were on two different floors and both machines sounded...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear klbdmb,

We truly appreciate you taking the time to share such a detailed review with us.
It's great to hear that your vacation was pleasant overall and you will be staying with us in the near future. As for the incident with the Manager on Duty, we will be sure to review your feedback with the entire team to ensure this does not happen again. We strive to exceed our guests expectations so hearing that you were not satisfied with the service you were provided is unacceptable. We will address these concerns and take necessary actions to ensure they are handled. Thank you so much for sharing this review. We look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 21, 2014

Not a bad hotel, but it needs some improvement. The park-your-own car rate of $17 is not bad compared to other hotels and the lot is immediately adjacent to the hotel. The pool is very nice - heated with a couple of lap lanes, plenty of chairs, jaccuzzi, towels, right on the intercoastal. So when we checked in I requested a quiet room and as we approached our 4th floor room we heard this very loud noise. The ice machine - directly across from our room - sounded like a jet engine. With the door closed we could still hear it. We returned to the desk and got another room on another floor (desk clerk made a face). Any room with _26 is across from the ice machine (and near the elevator) and should be avoided. The room was nice, large. Peeling paint on bathroom ceiling and peeling wallpaper in bathroom is very unfortunate. Good location across A1A from beach - NOT on beach.

Room Tip: Do not take room 326, 426, 526 etc. They are near ice machine which is very noisy.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike L, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 30, 2014
Dear mm3808,

Thank you for taking the time to share this review with us.
While we are pleased to know you enjoyed your vacation with us, we are sorry to hear of the inconvenience with the noise in your first room. Luckily we were able to address the issue right away and get into a room that was more comfortable. We will review your recommendations for the 26 room types with our management team and see what we can do to improve the sound level. Thank you again for your time and we look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 20, 2014

I recently stayed here for three nights while on a business trip. I would rate the hotel as slightly above average, but when you consider the cost, it becomes average. Overall, I would stay here again as it has many things going for it. My main issue was the lack of restaurants or things to do in general nearby.

Pros
- Nice room with lots of space
- Comfortable king size bed
- Balcony (not much of a view from 517 though)
- Free WIFI which I found to work fairly well
- Free TV
- Safe, fridge, microwave

Cons
- Not many good restaurants within walking distance. Some of the closest were 5-10 minutes.
- Hotel is not on the beach, but this was known upfront
- Hotel had some sort of fragrance in lobby/ halls which I found a little overpowering

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 21, 2014
Dear kirkby84,

Thank you for sharing this review with us.
We appreciate your compliments of our hotel amenities and letting us know where there is room for improvement. Hopefully you were able to speak with the concierge while on property for a few transportation options if you were looking for a greater variety of restaurants. The Hollywood Trolley takes you to the Hollywood Beach Broadwalk and Downtown Hollywood for just a $1 each way and there are tons of dining options in each location. Also, for future reference, you can always request an intracoastal view room and we will try to get you as close to that side as possible. We really do appreciate your time and look forward to welcoming you back to Hollywood real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 19, 2014

We stayed here over Christmas. Staff were very friendly and helpful. I fact, the day I arrived the pool water was very cold. We complained and it was immediately taken care of and made warmer.

Rooms are great. Very large. Easily accommodates a family of 4. Nice size fridge that fit a lot. Comfy beds. Yes it is a bit weird that the sink is outside the bathroom and you have to open the bathroom door before washing your hands, and that could have been configured differently, but I didn't have a problem with it. My husband would joke to us that it is now the tooth brushing and flossing show.

The pool area is gorgeous with the palm trees and flowers. Love that it is literally on the intercostal and you could watch the boats go by. Even saw 2 manatees! Pool is immaculate! I have been to other hotel pools where you see and feel other people's hairs, gross, but not here. Pool is huge and you don't feel crowded in it. Staff at the pool were very friendly especially this one lady whose name I never got.

Here's why I didn't give it 5 stars. I have never been to a hotel where we were not given the amount of room towels equal to the amount of people we were in the room. At this hotel there was no consistency with the amount of towels we got or the type. We were usually given 2 or 3 bath towels, 2 hand or 2 washcloth towels. We were 4 people. Did they think we were going to share wet towels after we showered? Everyday and we were there for 7 days, we had to call front desk or housekeeping to ask for more towels. On one occasion the front desk guy was rude and said that they would get there when they had time. It was 4 pm and I explained that my daughter was in the shower and that we don't have any dry towels as our room had yet to be cleaned and we were not given enough towels to begin with. They came one and a half hours later. She used a wet towel.

The location is ok if you have a car as there is only a small pizza place to eat at right beside the hotel. We did not care for the pool restaurant food and its the same restaurant as the one inside the hotel. We had a car and were very close to restaurants and great shopping. The Hollywood Trolley is great, we took it to the Hollywood boardwalk and ate at one of the restaurants there.

I didn't care for the beach across from the hotel, have been to nicer beaches but the ocean water was nice and warm. The beach at the Hollywood boardwalk, believe it or not, is actually nicer than the one across from the hotel.

Tip: you get a voucher for free coffee if you are an IHG member to be redeemed at the hotel's small snack bar. Coffee is Starbucks and only have one type. I thought coffee was horrible. Outside the hotel to the right is a 7-11 store. They have amazing coffee and many flavours.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 21, 2014
Dear Lisa_momof2,

We really appreciate you taking the time to share this wonderful review with us.
It's such a pleasure to know that you and your family enjoyed your vacation, especially your time spent out at the pool. Seeing a manatee is rare. Only a few of our guests have ever spotted one for themselves. Hopefully you were able to get a picture!
Thank you for sharing your feedback regarding the towel situation as well.. We do apologize for the inconvenience and not sure where the miscommunication took place. Either way, we will discuss your feedback to our management team to ensure that this does not happen again.
Thank you again for your time and we look forward to seeing you all in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
190 reviews 190 reviews
85 hotel reviews
Reviews in 110 cities Reviews in 110 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed January 18, 2014

We stayed in this hotel for one week using my reward points which I collected as a Platinum Member of their IHG Rewards Club. I have seen many Crowne Plazas all over the world and most oft them were better than this one. It is hard to come up with an overall assessment when there are many pros and cons. I would say they are doing OK in average.

PROs:
- Rooms are spacious and well equiped (fridge, microwave, large LCD TV, desk, comfortable bed, nice bathroom, balcony), stylish design also
- Free WIFI which works
- Nice and large pool area next to the Intracoastal Waterway
- Public beach access across the street
- Relatively large gym
- Guest services is very active and eager to please you, although not always successful, see below.

CONs:
- The location is not the best. The Ocean Drive is pretty busy and you can hear it when on your balcony. The south side of the hotel will give you a view on the parking lot, a gas station, and the drawbridge spanning the Intracoastal.
- Cleaning in our room was superficial. The windows were (and remained) very dirty during our stay. The balcony including the chairs and the table were covered with bird droppings when we came and it was very obvious that it has been like that for a while. We called guest services to have it cleaned but it took hours for someone to show up and in the meantime we cleaned it ourselves.
- There was just one chair and we needed a second one and they gave us a chair which was so completely ugly and tasteless.
- My wife needed a thinner pillow but the hotel was not able to satisfy this need. The hotel seems to have just one kind of pillows. Never experienced that in a 4* hotel.
- The sun loungers at the pool were not very comfortable and they have clearly not been cleaned in a long time (bird droppings....). However, short before we left they were cleaned, together with the entire pool area.
- The towels you get at the pool were completely worn out and looked almost like rags. At home, I would never offer something like that to my guests.
- Friendliness of staff varied a lot. Most oft the staff members were nice and helpful but there was also the opposite: The guy at the restaurant reception did not even look up when you stood in front of him. Housekeeping staff you met somewhere in a corridor ignored you completely. The same is true for the valet parking guys standing at the front door when you enter the hotel.
- If I leave my t-shirt on the bed in the morning I expect it to be neatly folded on the bed when I come back. Here you will find it thrown to the side or on the bedside lamp or somewhere else in the room.
- We experienced a number of technical problems: hairdryer which did not work, the same for power outlets, switches, lamps. The door lock repeatedly refused our key cards, even after having been repaired. Same problem at the gym door every day. One morning at 7 there was a false fire alarm and afterwards they were not able to tell the people that it was over because the communication system did not work.

Room Tip: North side of the hotel close to the Intracoastal, upper floor. Try to arrive early, the demand for...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 21, 2014
Dear Carlos C,

Thank you for your time in sharing this detailed review with us.
We are sorry to hear of the issues you encountered during your stay. Your feedback regarding our staff services and cleanliness of the hotel will be reviewed with our management team and necessary action. We hope to get the opportunity of welcoming you back to our hotel in the future and showing you what our service culture is truly about. Thank you again for your time.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 10, 2014

We stayed here over Christmas. It was an nice place we thought just north of Miami. The hotel was clean and the staff were friendly. We enjoyed their delicious Christmas dinner. I was really disappointed that while we were relaxing in the nice pool and hot tub it was obvious that this couple who showed up with huge bags at the pool were not guests. They were both obvious drug users and my fiancé was in the pool seeing them wrapping up their legs with ace bandages before they came into the hot tub. The gentleman came in first and I missed his ace bandages but I could help but see her as she was in her old lady big underwear and bra with her legs all wrapped up. It's apparent that security doesn't monitor this type of activity and as we wre leaving the hotel the next morning we even saw a homeless man sleeping in a doorway outside near the gate to self parking. After seeing this I won't be going back there. We did really enjoy Hollywood Beach and the boardwalk and will definitly go back to that area but will NEVER stay at this place again!

Room Tip: Quiet zone rooms are good if you want to relax
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, January 13, 2014
Dear Latzylove,

Thank you for taking the time to share this review with us.
We are sorry to hear of the inconvenience you encountered during your vacation. Please be sure that we had 24 hour security on property during the Christmas holiday. Unfortunately, this incident was not reported to hotel authority or security by any of our guests. We would have escorted those people off the property immediately. This is the first time an incident like this has been mentioned to us. We will be sure to follow up and ensure it does not happen again.
We would like the opportunity of hosting your next Hollywood vacation. Please email us directly at sales@cphollywoodbeach.com with any questions or concerns you would like us to address.
Thank you again for your time and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Hollywood Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hollywood Beach

Address: 4000 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#13 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Priceline, Expedia, Cheap Tickets, BookIt.com, TripOnline SA, Agoda, Hotels.com, Odigeo and Tingo so you can book your Crowne Plaza Hollywood Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hollywood Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.