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“Big rooms, nice outdoor area” 5 of 5 stars
Review of Crowne Plaza Hollywood Beach

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Crowne Plaza Hollywood Beach
4.0 of 5 Hotel   |   4000 South Ocean Drive, Hollywood, FL 33019   |  
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Ranked #20 of 64 Hotels in Hollywood
Basel, Switzerland
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Big rooms, nice outdoor area”
5 of 5 stars Reviewed July 7, 2013

This Crowne Plaza was our last hotel in Florida after a two weeks and 1300 miles trip, and it delivered. Sure it is expensive, but you pay for a >5 minute access to the beach, huge rooms, a nice bathroom with a good shower (that is very important), great outdoor area including a big pool and a bar. We enjoyed staying there and even had dinner by the pool. The sandwiches are good and the frozen drinks contained a good amount of alcohol, in contrast to what people tell here. Maybe if you are unfriendly to the staff, you don't get the best treatment :) I cannot share the experience that the valet was rude, in contrast they are friendly. I made use of the self-parking and the service asked to help us with our luggage. I recommend that hotel and it's outdoor restaurant.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, July 9, 2013
Dear armintoepfer,

Wow! Thank you for sharing this review with us.
We are so pleased to know how much you enjoyed your stay. All of your compliments on our staff services, hotel amenities and restaurants are much appreciated. Hopefully, the rest of your vacation also went well. We looking forward to seeing you the next time you are vacationing in South Florida. Have a great summer!
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1,401 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 7, 2013

Apart from the king size bed and the bathroom, I hardly enjoyed anything in this hotel. The AC is aircraft-engine loud, the sofa is dirty, the light at the lavabo and mirror isn't bright enough, internet is mega slow (Download :: 139 Kbps 17 kB/s Upload :: 87 Kbps 11 kB/s). My check-in at the reception took forever: they had problem with the computer, so had my keys in 30 minutes.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, July 15, 2013
Dear tripbyr,

Thank you for taking the time to share this review with us.
We are sorry to hear of the inconveniences you encountered during your stay with us. We would like to discuss this with you further. Please email us at sales@cphollywoodbeach.com. We look forward to hearing from you.
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Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 6, 2013 via mobile

The hotel is across the street from the beach and was very clean. But do not stay here unless you want your car vandalized. We used the hotel valet service and trustingly turned in the car, the next day we picked it up and the windshield was broken. It looked like a rock was thrown onto it. The hotel valet attendent declined all knowledge and was very rude. He wrote a damage report and put a false statement claiming that it was broken while driving. We talked to the hotel manager Carla and she said they have nothing to do with the valet, yet the hotel charges you parking fees when you book. She said the hotel is not responsible even though the incident happened in their private parking lot. She also told us the valet is not a part of they're hotel. I will never stay here again or any other Crowne Plaza. Even though the hotel was decent looking with a great location, the customer service is poor.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, July 9, 2013
Dear Xtina0920,

Thank you for sharing your experience with us.
We apologize for the inconvenience you encountered during your stay. We have tried to contact you to further investigate this situation. Please feel free to contact us at sales@cphollywoodbeach.com to further discuss this incident. We look forward to hearing from you.
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South Portsmouth, Kentucky, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 1, 2013

This was our first visit to south Florida. The beachfront hotels there are EXPENSIVE. The Crowne was recommended by a friend and we were not disappointed. Very nice hotel, very good price. Across the street from the beach-you can walk there in 4 minutes or less. Spent lots of time around the pool, which was along the intercoastal waterway. Really nice. The bartenders were great, service good, the food, from the onsite restaurant was adequate for lunches.

Room Tip: If you go for snacks and drinks, stay away from the 7-11 next door and drive the half mile to the Wa...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, July 9, 2013
Dear Dick E,

We appreciate you taking the time to share your experience with us.
Thank you for your wonderful feedback on our staff services and amenities in our hotel. We look forward to seeing you soon!
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Miami, Florida
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 1, 2013

The valet doesn't open your door (neither driver nor passenger side). Upon check-in, the front desk was not personable. She didn't acknowledge my boyfriend being a loyal Crowne member. We weren't offered (for being a member) complimentary welcome drinks at the bar nor a late check-out. I asked 3x for 2 bathrobes and a shower cap in our room before arrival. They waited 15 minutes after we checked in to deliver it. We had to call room service 3x before someone picked up the phone. Since our ice machine was broken on our floor, we asked room service to bring us a bucket of ice. They told us to get it ourselves on the floor above or below. The pool was so warm it was uncomfortable. The pool bartender barely put any alcohol in our frozen drinks. Overall the staff seemed as if they didn't want to be there. The only positive about the stay was that our room was nice (although it overlooked the highway overpass and parking lot).

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, July 9, 2013
Dear MelB_1384,

Thank you for taking the time to share this review with us.
We greatly apologize for the inconveniences you encountered during your vacation. This type of behavior is not common in our hotel. Your concerns will be reviewed with our management team and we will take necessary action to ensure these incidents do not happen again.
We greatly appreciate you taking the time to share your experience and letting us know where there is room for improvement. Please feel free to contact us at sales@cphollywoodbeach.com should you like to discuss this further. Thank you.
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Devon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2013

Sayed at this hotel 3 times in the last couple of years having been unable to booking in to Z hotel crowner plaze in SoBe. Great place to stay when flying in and out of Miami / Fort Lauderdale. Staff try really hard...much more service orientated than down the road in South Beach. Just so relaxing. Only downside is limited places to eat outside of resort but.....views of the intercoastal and great access to beach more than make up for this. Jeff is great on reception :) Does more than it says on the tin!

Room Tip: South facing room, high up!
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, June 26, 2013
Dear Mark089,

Thank you for sharing your experience with us.
We are happy that you and your family enjoyed your first stay in Hollywood. We look forward to many more visits from you. We'll be sure to commend Jeff on the memorable service he provided to your family during your vacation.
Thank you again for taking the time to share your feedback and we'll see you soon!
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south florida
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 22, 2013

I usually stay here for work. I do lots of jobs at the Westin Diplomat about a block north of this hotel. And we get put up here when the Dip over books - which is a lot ... However, I prefer staying here... For personal reasons, if I'm staying here, I don't have a gazillion client peeps at every step... And the best part... The rooms are more spacious - and with the renovation a few years back - quite attractive. There is a small kitchenette - refrig, microwave, sink. Nice decor. All rooms have a balcony.

Yes, the lobby is weak...... However, The Tiki bar on the intracoastal is probably one of the best tikis on the intracoastal bars in SoFla. Really. (I've done the research ;) And the prices are reasonable. $5/6 for a call drink... On the water... Great sunset views.... Nice bartenders.... Skip the Westin Diplomat... Sure the Dip is grand and all... However, this place is worth a glance...

Room Tip: Give this place a look.... The rooms are clean and the decore is nice - just ignore the elevators.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, June 26, 2013
Dear turtleSouthFlorida,

Wow! Thank you very much for sharing this wonderful review.
We appreciate all of your compliments on our rooms, service and amenities. Thank you for naming the Lava Tiki Bar & Grille the best intracoastal bar in South Florida.
We truly appreciate your loyalty to us and look forward to continuing to be your home away from home in Hollywood. See you soon!
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Additional Information about Crowne Plaza Hollywood Beach

Address: 4000 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Hollywood
#11 On the Beach Hotel in Hollywood
#14 Family Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
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Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza

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