We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Decent hotel at a good price but, there are pro's and con's” 4 of 5 stars
Review of Crowne Plaza Hollywood Beach

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Crowne Plaza Hollywood Beach to your Saves list
Crowne Plaza Hollywood Beach
4.0 of 5 Hotel   |   4000 South Ocean Drive, Hollywood, FL 33019   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #17 of 65 Hotels in Hollywood
Toronto, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
“Decent hotel at a good price but, there are pro's and con's”
4 of 5 stars Reviewed April 22, 2013

I just returned last week after a 4-night stay at this property (following a 10-night Caribbean cruise on the Celebrity Equinox).

The hotel (Crowne Plaza Hollywood Beach) was nicer than I thought to be honest. I was a bit apprehensive after reading some reviews here but as with all reviews, you have to go with your gut feel. It is an older property but it's been renovated and the rooms and public areas are very nice looking. If you look closely in the bathrooms for example, you can tell it's an older hotel but everything works well.

If you are looking for a resort-style hotel in the Lauderdale/Hollywood area, its a good property. It isn't on the beach but thats not important to me or my travelling companion. We like a good pool and after being on a cruise for 11 days, we'd seen enough water. It isn't the best property to choose for a one night pre or post cruise stay as it's a 20 minute drive south of Lauderdale but, if you want a relaxing resort with a great pool, this is a good choice. As mentioned, it isn't on the beach but it's on the intercoastal waterway and the water taxi stops right there at the hotel. For $20 you get an all day 'hop on, hop' off pass and the taxi takes you to Los Olas Bvld in downtown Lauderdale (shopping and dining area), the beaches north of Lauderdale and its a great way to see some of the amazing mansions and yachts in the area. If you want a crazy time with the 'locals', get off at the stop where Joe's Tiki Bar is - there is karaoke on Tuesday and Thursday nights and it's a lot of fun! The only drawback to the hotel is that there isn't a lot within easy walking distance. The Hollywood Broadwalk is a few blocks north but it's a bit of a hike to get to where the restaurants were we wanted to go to so we usually took a $9 cab ride instead. Great places to eat and drink on the Broadwalk and great people-watching day and night.

The guest rooms are large and comfortable and there is a microwave, sink and fridge so you can pop next door to the 7Eleven to pick up snacks and drinks for the room. Our balcony was large but not in great shape (room 415). We had one outdoor chair, a small patio table and one banquet chair for some reason. I wasn't keen on sitting in a soggy upholstered banquet chair so we never sat on the balcony. We were glued to CNN whenever we were in our room watching the events unfold from the Boston Marathon Bombing so we didn't miss not using the balcony (or I would have probably asked for a better chair).

A selling feature for us (other than being on the waterway and having the advantage of seeing all the boats going by all day) was the pool. (Oh and we even saw a school of dolphins go past one day!) The pool is a large freeform pool much like a Caribbean resort-type so its very relaxing and tropical looking. There is one restaurant (indoor with a patio as well) on the resort open for breakfast, lunch and dinner but for a casual afternoon snack or meal, there is the Lava Tiki Bar by the pool. I do have to say that we had problems on 2 days with our lunch orders (I'm sure it was just a coincidence) but on both occasions, Manny took immediate action and on one day comped a round of draft and on the other occasion, he didn't charge us for our lunches at all. It sure makes problems easier to take when someone offers immediate resolutions like that! He's an asset to the property.

I'd stay here again.

Shout-outs to Mike, the Manager On Duty and Manny at the Lava Tiki Bar. Both helped make the stay pleasant with their warm welcomes.

Room Tip: You won't get great views of the ocean from here unless you are on a higher floor and even then...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 26, 2013
Dear INTOYYZ,

Thank you so much for taking the time to share this review with us.
We are happy to know that you enjoyed your stay with us and will be returning soon. We appreciate you informing us of the issues you encountered during your stay. We will review your concerns with our management team and take necessary action. We look forward to having you and your friends stay with us again. Have a great spring!

Tana F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,305 reviews from our community

Traveler rating
    407
    533
    220
    81
    64
See reviews for
384
460
83
183
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, USA
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 20, 2013

Crowne Plaza is marketed as an upscale 4-star brand. The facilities are nice enough, but the service just does not meet expectations. From the start, very disorganized entrance, with no staff present. One guest called out to me without any prompt and said, "don't be a rush, it's going to take a while". At the front desk, the staff member who helped me was more concerned about her co-worker saving her the last piece of gum, than completing my check in. She gave no directions on how to self-park (option to self park for $17 or valet for $19, i choose to self-park not for cost-savings, but for time-savings, especially in a place where it appeared the valets are understaffed)., or how to get to the room, and rolled her eyes when asked.

I will stop there, as this is will just become a rant. On value standpoint, you can do a lot better for the same price for similiar amenities (near hollywoodbeach, but note not actually on the Beach). The Westin Diplomat is a much better choice literally a block away. Rooms are clean, note that the bathrooms do not include tubs if you want that. Wi-fi is free which is rare for this class of hotel. I can't just give it one star, as the other aspects were otherwise ok, but nothing spectacular.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 24, 2013
Dear C_in_Chicago,

Thank you for taking the time to share this review with us.
We truly appreciate your feedback and greatly apologize for the service issues you encountered during your stay. This type of service is not usual in our hotel and we will be sure to address it with our team. Please feel free to contact us directly to further discuss this matter. You may email us at sales@cphollywoodbeach.com. We look forward to hearing from you.

Sincerely,
Tana F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinley Park, Illinois, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 20, 2013

This was our first vacation to Florida and the Crowne Plaza Hollywood Beach was a great place to start. Located right off the beach in South Hollywood, it was a relatively quick taxi ride from the airport. We arrived early (around 11:30am) and were still able to check-in. They only had a 2 Double bed room as opposed to the King which we prefer, but since it was so early, we took the room.

When we got into the room, it was a little warm so I went right to the thermostat to turn it down a few degrees. We also noticed the room was a little dirty in the bathroom, but we didn't pay too much attention to it. I locked up my electronic equipment in the safe and we went to the pool for a few hours. When we came back to the room, it was still very warm. I checked the thermostat and it was actually warmer than when we arrived. I went to put my camera back in the safe. It opened but would not lock again. It was stuck on the "OPENED" prompt and none of the buttons were functioning (I'm relatively tech-savvy and know how to work a safe, so it wasn't a user error). Finally, when I went into the washroom, the bathroom door would not close completely.

After all of this, I decided to call the front desk and see if we could switch rooms. Thankfully, they let us switch to a King-bed room and everything turned around. Our 2nd room was perfect. The air worked perfectly, cooling us to a nice 70 degrees, so did everything else in the room.

The pool is excellent. Very large, warm and refreshing. The Tiki Bar is also great; I recommend a Lava Flow, they're excellent. The staff was very helpful along the trip as well, making sure everything was up to par and above expectations.

I would've given this hotel a 5-star review if it weren't for the first room mishap. However, we shouldn't have to ask for a room with working A/C, safe and a closing bathroom door, so I downgrade the stay to 3-stars.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 22, 2013
Dear Kevin K,

We truly appreciate you taking the time to share this review with us.
We're so sorry to hear of the mishaps in your first room but happy we were able to get you a perfect room. Thank you so much for the wonderful feedback of our amenities and our staff services. We strive to exceed our guests expectations and always appreciate receiving feedback when we do. We look forward to having you stay in the near future.
Thank you,

Tana F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haverhill, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 18, 2013

I just arrived home from a three night stay at the Crowne Plaza hotel and cannot wait to return! It is a truly beautiful, family friendly hotel. The pool area is second to none, a tropical oasis. It was diesigned for both adults and children. My children had a ball and made friends with many other children. The rooms are spacious and have a small fridge and coffee pot. Rooms also have lovely balconies. Front desk were very helpful and friendly, as was all of the staff. The location is prime, just across the street from the ocean. The restaurant is a bit pricey, however there are many places to eat close by. My family was very pleased. We will return.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 22, 2013
Dear mtcar,

Thank you for sharing this great review with us.
We're so pleased to hear how much your family enjoyed their stay with us, especially the children.
Your feedback on our staff services and amenities are much appreciated and we can't wait to welcome you all back to Hollywood. Have a wonderful Spring!

Tana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 18, 2013

Was attending a convention at the Westin Diplomat in Hollywood. As the Westi where the venue was taking place was full, I booked across the road at the Crowne Plaza.
Nice hotel, close to the Westin, nice room with a lovely bed! Pool area was very nice next to the inner water ways!

Would recommend !

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 22, 2013
Dear EST_8,

Thank you for choosing to stay with us during your conference!
We appreciate you taking the time to share your experience with us. We're looking forward to seeing you soon and hopefully for pleasure so you can enjoy all that Hollywood has to offer.
Have a great Spring!

Tana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland, Kentucky
1 review
3 of 5 stars Reviewed April 13, 2013

The ice machine on the floor was not working and no ironing board was in room. When asked for them, the front desk Manager tried to teach me how to look for one in the room! Well, I did 4 times but that did not create a board that was not there. And it took them 40 minutes to deliver the board and 55 minutes to get the ice since "they wee busy". The front desk manager was very rude, to top it off.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 17, 2013
Dear Kirti J,

Thank you for taking the time to share your experience with us.
We are sorry to hear of the inconveniences you encountered during your stay. It's not clear why there was a miscommunication with receiving an ironing board for your room but we apologize for the delay. Please be sure that this type of service is not acceptable in our hotel and we'll be sure to discuss your feedback with our management team.
Thank you again for your time.

Tana F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Znojmo, Czech Republic
Top Contributor
99 reviews 99 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

We stayed two times on this hotel, it was good, but I was in better one. Our apartment was clean and spacious, but the bathroom was quite old and in the oceanview stand other buildings. On the other hand the swimming pool was great and the supermarket is nearby.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tana F, Manager at Crowne Plaza Hollywood Beach, responded to this review, April 17, 2013
Dear Ewangelle,

Thank you for choosing to stay with us again!
We're glad that you enjoyed your stay and loved the pool. We will discuss your concerns regarding the bathroom with our management team and take necessary action to improve.
We truly appreciate your time and look forward to seeing you soon!

Tana F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Hollywood Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hollywood Beach

Address: 4000 South Ocean Drive, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#13 Family Hotel in Hollywood
#16 Romantic Hotel in Hollywood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hollywood Beach 4*
Number of rooms: 311
Official Description (provided by the hotel):
Reserve a welcoming stay at the Crowne Plaza Hollywood Beach Resort, one of the premier Fort Lauderdale hotels. Our ideal location among Hollywood, Florida hotels situates us conveniently between luminous beachfronts and stellar Ft. Lauderdale attractions like Gulfstream Park and Miami Dolphin Stadium. Experience lodging that befits the stunning surroundings. Utilize our state-of-the-art fitness center, taste South Florida hotel cuisine at Elements Bistro or sip a cool cocktail from Lava Tiki Bar & Grille. After a spectacular day of fun in the sun, retire to our richly-appointed guestrooms at one of the leading hotels in Hollywood, FL. Don t miss a gorgeous sunset from your balcony, and take advantage of amenities including complimentary high-speed Internet access, in-room safe, refrigerator, microwave and free premium cable. Upgrade to one of our three elegant suites and enjoy the comfort of a private bedroom and the refreshing feel of modern design. Plan your South Florida travel around a luxurious stay at one of the newest Florida vacation resorts. Discover chic, yet affordable waterfront lodging with one of our Hollywood, Florida vacation packages. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Priceline, Orbitz, BookIt.com, Despegar.com, Travelocity, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Hollywood Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hollywood Beach Hotel Hollywood
Hollywood Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hollywood Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.