We've stayed here a few times before (see my previous review), and have never been disappointed. This stay didn't go quite as well as our previous stays, but it was not bad nonetheless. First, on the positive side, it appears front desk service has been expanded/improved, as there always seemed to be someone available at the front desk. In previous stays, the front desk area was sometimes locked while the staff were out showing another guest their room, etc., and you'd have to wait a few minutes for them to return. Also, when they learned we were having a baby in a couple days (we actually had to check out at 2 a.m. to go to the hospital on the last day), they delivered a nice assortment of items to our room from their gift shop, which was really a thoughtful touch.
Unfortunately they put us in a different building than we'd stayed in before (we've previously stayed in two other buildings there), and there was a lot of noise at this building, from other guests at night and from construction on an adjacent building all throughout the day. Not really within the hotel's control, but the window of our room was stuck open a bit, and the door did not close tightly, so that exacerbated the noise issue. Had we just been on a beach vacation this probably would not have bothered us much, but we really needed some sleep, so in retrospect this may not have been a good choice for this particular stay. This building also seemed to be a bit more in disrepair than the other buildings we've stayed in here. Nothing serious, but definitely showing its age, at least in our room.
Finally, the $10/day parking charge, which was charged to us the last stay but which was not charged to us on previous stays, was particularly galling this time because the parking lot for our building was incredibly cramped and difficult to get into and out of, and on the last night we had to park on the street as there were no spots left in the lot. Even worse, when I asked about the parking charge at check-in, the front desk person seemed to be trying to say it was Expedia or Tingo that was charging us the parking fee, which obviously is incorrect. She said because you get such a good rate booking through Tingo they charge the extra $10 per day fee. I guess that's one way to phrase it, but in my opinion it just sounds like bait-and-switch, because unlike just about every other hotel in the U.S. that has a parking fee, they don't disclose theirs in the notification of fees on booking websites.
Still, the rates are pretty reasonable, the property has its charms, the staff are pleasant and the location is of course still great, less than a minute's walk to beautiful Hollywood Beach, so while we'll definitely explore other options next time we're in Hollywood, I certainly wouldn't rule out staying here again.
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- Also Known As:
- Hollywood Beach Hotels - Swan Hotel Hollywood