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“Over priced and understaffed in a strange and troubling manner” 1 of 5 stars
Review of Manta Ray Inn

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Manta Ray Inn
1715 South Surf Road, Hollywood, FL 33019   |  
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Hotel website
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Hotel amenities
Ranked #1 of 65 Hotels in Hollywood
odonoghuejoe@yahoo.com
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Over priced and understaffed in a strange and troubling manner”
1 of 5 stars Reviewed February 19, 2013

Manta Ray Inn is over priced and understaffed in a strange and troubling manner. Management closes its office everyday at 5 PM. That's right, 5PM. If you have any kind of problem with the facilities, or need helpful information, a small note near the office door directs you to an outdoor phone in a nearby corridor. I'm not sure how reliable that process is. This business professor does know it violates the most basic responsibility of owners for their guests.Manta Ray's brochure states the inn is located just two blocks from the Hollywood Broadwalk with its beachfront restaurants, cafes and boutique shops. The reality is that the Broadwalk's core, where its activity is centered, is at least a mile and a half from Manta Ray.That's important. A three mile round trip on foot will not be a repeat experience for most guests at Manta Ray. If you drive, as most guests can be expected to do, you have a big problem. You will endure a long search for a parking spot, and frequently find that public parking is filled, thereby requiring additional search far from the Broadwalk. Guests at better located hotels and motels do not have this problem. They routinely avoid an almost hopeless search for parking near the Broadwalk by using always available parking, either at beach front or near beachfront hotels and motels. And they can expect a far better deal than that available at the over priced Manta Ray, where a very small unit can cost almost $300 a night in peak season. The front and back of our ground floor unit, at our first and last visit to Manta Ray, was less than 50 feet from a very active parking lot, in use almost to midnight. We will spend the first night of our next visit to Hollywood Beach at the top ranked, ultra luxurious beachfront Westin Diplomat, for almost the same price we paid at Manta Ray. We will spend out first day looking at hotels and motels at the center of the two and a half mile Broadwalk, either oceanfront or one block removed. We know from short conversations with desk clerks (1) that only on very rare occasions are all units filled, (2) that walk-ins without reservations can expect the same rate as advance reservations, and (3) that front desk visitors, who indicate they are investigating possibilities at nearby hotels and motels, can often get a reduced rate by hotel personnel intent on increasing their very important occupancy rate. When on the Broadwalk we will be looking for a chance encounter with either of the two Hollywood police officers who on separate occasions were so helpful to us on our recent visit.

  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, February 23, 2013
The staff at the Manta Ray Inn are saddened by your review and slightly confused. It certainly contradicts the note you left us stating “unfortunately, we have had to leave your beautiful resort because of a medical emergency.” As the owner of this Inn and the person who checked you in, I reached out to you by telephone upon your arrival home to make sure that your wife was recovering from her condition.

The management team at the Manta Ray Inn prides themselves on taking very good care of our guests, but in your case it would seem that we did not make the grade and we appreciate that you pointed this out to us. In your two bedroom, two bathroom apartment that opens onto the oceanfront courtyard and ocean (which we rented to you as a one bedroom oceanfront), there is a book detailing all pertinent information about the Inn and how to reach staff after hours. We leave this on the coffee table for guest convenience along with restaurant suggestions and we provide maps etc. upon check in. The lift phone at the back door of the office is intended for those who might find themselves locked out and need assistance—otherwise they would reach the office by using the telephone in their room. There is a professional sign on the office doors to indicate the regular office hours but usually there is someone on site after these hours, and in this case the maintenance man (who lives in the office) was home that evening. The parking lot that you refer to as busy until all hours is our private parking lot with 12 parking spaces for our 12 suites and has a night time security guard on nightly for your added peace of mind. This is stated in our literature.

As for our pricing, we work with the philosophy that it is not fair to charge someone more or less for a room because they didn’t make their vacation plans identically. Some guests plan months ahead, others seize an unexpected break on their calendars.
Our guests love to walk the broadwalk and enjoy the entertainment and the stroll.
I am sorry that you were unable to find appropriate parking near the center of the Broadwalk — the city of Hollywood is aware of the fact its popularity exceeds the parking space and they are working to do what they can. We will make sure in future to include distances to the center as well as the beginning of the Broadwalk in our literature as a service to those with physical difficulties.

I do hope upon your return to Hollywood Beach you find exactly the type of property that you will enjoy. I do, however, find it interesting that you changed your feelings about the Manta Ray Inn when you thought we did not respond quickly enough to your request for a refund for the nights you did not stayed. We make every effort to educate our guests as to exactly what they will be receiving and we also suggest travel insurance should you need to cancel for medical reasons.
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240 reviews from our community

Traveler rating
    207
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • English first
  • French first
  • German first
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English first
Pennsylvania
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 12, 2013

This was our 6th year (stay) at the Manta Ray. Once again we had a wonderful time and have already planned to return again next year! The accommodations, service and location are wonderful. The Manta Ray continues to be our home away from home. The Manta Ray is like a private island paradise: right on the beach, very casual and relaxed. It is the hidden jewel of South Florida. The sunrises are spectacular, the beach is quiet & clean and the view of the beach and ocean from the property is unmatched. Most evenings, we had dinner at one of the outside beach side tables and watched the beach, the ocean and the stars in the sky (as well as the ships coming and going from Ft. Lauderdale).

Extra added nice touches by the owners for all guests include periodic: informal cocktail parties at sunset; grilled hot dog lunches at noon and a very nice informal full course dinner - all served in the courtyard right on the beach overlooking the ocean. What could be better?

The Manta Ray is great place for couples, families, kids (they have a deck box on the beach with a nice assortment of beach toys for kids), as well as a nice swimming pool.

Thanks to the owners and staff for making our most recent stay another memorable experience.

Forever A Beach Bum
Pittsburgh, PA

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, February 17, 2013
Cannot believe that it has been six years! We miss you both already and hope that you will send us photos so that we can share them with all our friends! Won't be long until you return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

recommended by friends, didn't think it could live up to the hype, but it did, right on the beach, sit on the balcony/walkway and watch the ocean. great beach, sunrises are exceptional , the staff were friendly and helpful ,the manager was very helpful with directions and resturant recommendation , the room was clean and well appointed, the walk from the car park to your room took all of one minute, very convenient , would recommend to anyone , our stay was way toooo short, look forward to returning next year

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, February 17, 2013
Glad you enjoyed your stay at the Manta Ray Inn and although it was short we are happy to know that you will return!! You are now part of the Manta Ray Inn family and we are excited to know that our little piece of heaven was shared with such nice people!!
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Bristol, Rhode Island
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 11, 2013

We decided to revisit Hollywood Beach after 20 years. We chose Manta Ray just by the way they presented the inn on their web site.
What a find! The accomodations were just like being home and hearing,seeing and smelling the sea was so relaxing. This was truly a restful vacation. My husband would run on the broadwalk and then we would go on to the beach for 4 to 5 hours...we are sun worshippers!!!
The staff was great. They provided us with all we asked for. We cooked in or barbequed every night and ate outside, watching the waves or in the distance the ships sailing from Port everglades. We had an assigned parking spot, beach towels, sand lounges, floats and sand toys. Not a thing is overlooked. We will definitely return!!!!

Room Tip: Corner room at the end on second floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, January 21, 2013
So sorry for the delay in responding but Thomas had eye surgery last week and it definitely kept us busy! The Manta Ray Family team is so excited to know that we were able to provide you with the getaway that you both deserved so much!! We cannot wait for you to come back and see us soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2012

We just spent 8 wonderful nights in the finest accomodations I have ever experienced. The units are clean and fresh with everything you need to enjoy your stay. The pictures on their website do not do them justice. The beach is right outside your door and there are plenty of lounge chairs provided to soak in the rays. It is only a few blocks from the Broadwalk and fine dining so you can enjoy the night life equally. The reason that this facility stands out from all the others is the friendly, thoughtfull and thorough staff who look after your every need, right down to daily housekeeping services. You are more than a customer when you check into the Manta Ray Inn. You become part of the family. Do yourself a favour and join the ever growing family soon. You will not forget your stay and you will look forward to returning as soon as possible.

Room Tip: There really are no bad rooms but some have a better beach view than others. That would be my first...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, January 3, 2013
Sorry for the delay in our response! We have been really busy with Christmas guests and yet it is so nice to have had you stay with us at the Manta Ray Inn and experience first hand how relaxing and enjoyable the sound of the surf can be!! Cannot wait for you to return!
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Kingston, Ontario, Canada
1 review
5 of 5 stars Reviewed December 20, 2012

My husband and I stayed at the Manta Ray Inn last week; it was the nicest time we have ever had; the owners, general manager and staff are the friendliest and most helpful people we've met. We could not have asked for better.

Room Tip: If you are looking for a clean, friendly place to stay in Hollywood, Florida, the Manta Ray Inn is t...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, December 21, 2012
It is always a pleasure to see smiles on the faces of our guests and so it was a complete delight to our staff to know that you enjoyed your stay with us and that you will return in the future! We are happy to have you as part of our Manta Ray Inn family and look forward to your return!!
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Boothwyn, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2012

I traveled to the Manta Ray Inn on December 6 thinking it would be impossible for the Inn to live up to it's online rating. I was wrong. The whole experience was tremendous from the communications before my trip right up until my check out. I even extended my stay an extra day which I have never done before. The Inn is fantastic. The beds are extremely comfortable, the rooms have all the amenities of home including utensils and cookware. The staff is so friendly, as are the owners. I traveled with my young son and felt extremely safe in my first floor room. The location is perfect. As you can tell I truly enjoyed my stay and have been telling all of my friends and coworkers about the Inn since I have returned. Thanks to all who made us feel so welcome!

Room Tip: I stayed in room 104 and loved it.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mantaray07, Owner at Manta Ray Inn, responded to this review, December 21, 2012
It was such a delight to have you come and stay with us!! Your little one is a real treasure! The entire staff were thrilled to read your review and we are happy to have made your getaway enjoyable and you are now part of the Manta Ray Inn family and so please do not be a stranger and keep in touch by email or facebook and we hope to see you in 2013!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manta Ray Inn

Address: 1715 South Surf Road, Hollywood, FL 33019
Phone Number:
Location: United States > Florida > Hollywood
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Hollywood
#1 Romantic Hotel in Hollywood
#1 On the Beach Hotel in Hollywood
#3 Business Hotel in Hollywood
Price Range (Based on Average Rates): $$
Number of rooms: 11
Official Description (provided by the hotel):
Our one- and two-bedroom suites are fully equipped to be your home away from home! We provide full daily maid service, free wifi, beach chairs, beach towels, gas grills,heated pool, complimentary movies, on-site laundry facilities, beach toys for your children. Forgot your sunscreen, beach umbrella or sand pail? Don't worry -- we are here to help you out! Rest and enjoy that cocktail as the sun sets and the children play in the sand. We have everything else covered. Hit the beach, hit the pool ... leave the rest to us. Need to print your boarding pass? No problem let the office know and you can do it when the manager is there daily! Want to do something different? Ask us and we will help with creative and fun activities for all of you no matter what your preference is!We will make every effort to exceed your expectations and make your getaway memorable!! ... more   less 
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Also Known As:
Manta Ray Hotel Hollywood
Manta Ray Motel

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