This place is disgusting and horrible. The water in our sinks and shower did not drain well, and would reach way above my ankles by the time I was finished showering. When we called the office to report it, they sent maintenance up to fix the problem... He was there for about 30 minutes with a plunger which still did not resolve the issue. We called down to the front desk again to report the problem since was still occurring, so they offered us a different room. We went to the new room and the minute we opened the door, there was an overwhelming smell of mildew/ mold. I looked up on the wall where it meets the ceiling and noticed that there was a large dark spot in the paint which was bubbling. This clearly was painted over mold. Since mold can cause health issues we went back to the front desk and said that room was more unacceptable than the first. They didnt want to offer us a different room, so we ended up back in the original room with bad plumbing. Since we were only there one night, we made the best of it. The only thing they offered us for compensation, was a free breakfast...which turned out to be another issue. My boyfriend went the next morning to get breakfast for us while I was getting ready, and they told him he could not take the breakfast back to the room. He provided them with both of our "vouchers," but that was still not good enough. They told him it had to be consumed there. Upon leaving the hotel, we left two items in the room. (One was a a pair of PJ pants my mom made me for x-mas that I wore that evening, and left accidentally on the side of the bed. Not a big item, but they have sentimental value to me.) We contacted the hotel, and got the run around... we are still getting the run around. They do not seem to have a proper "lost and found" procedure. When we called to first report it, the front desk said they would ask housekeeping. We then had to call back when we didnt hear anything-- and they said that housekeeping didnt see them. They then said they would ask the specific housekeeper that cleaned our room and contact us either way, but never did. Now every time we call, it just rings and rings- trying to get through to anyone is a real pain. This is one of the worst hotels I have ever stayed in. I really do not understand how they can call it a "resort" and charge their "resort fees" on top of all of the issues, lack of service, and the disgusting rooms. We would have been much better off in a Motel 6, which at least has corporate policies and standards. I highly recommend avoiding this place all together.
Avoid this hotel completely
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