We arrived later than planned, after a missed connection and lost luggage.... We were greeted at the hotel with a bottle of water and Louis went over a list of all the best places to eat. My phone charger was in the lost luggage, so he found one for me to use. We were out for dinner, when the airline sent our luggage and Louis placed it in our room. The next day my kids wanted to Boogie Board. Louis only had one board, but said he would get another. We left our chairs on the beach to go to a shop and when we were gone Louis purchased two new Boogie Boards for my kids to enjoy. He placed them under our chairs on the beach. He also came back later to check on us. I have never had such wonderful treatment from a hotel. He also arranged for a cab to take us to the airport the day we left. The room was clean and quiet; just steps from the Broadwalk and Beach. If we are in the area again, you can bet we will be staying at this hotel!!!!!!!!