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“this was my second stay at the Howard Johnson.I find the...” 5 of 5 stars
Review of Holiday Inn Miami West - Hialeah Gardens

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Holiday Inn Miami West - Hialeah Gardens
3.0 of 5 Hotel   |   7707 NW 103rd Street, Hialeah Gardens, FL 33016 (Formerly Howard Johnson Plaza Hotel - Miami Airport)   |  
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Ranked #1 of 1 Hotels in Hialeah Gardens
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1,332 reviews from our community

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Cincinnati, Ohio
1 review
2 of 5 stars Reviewed June 6, 2013

My first impression, probably the worst part, was the hotel shuttle service from the airport. I waited around 40 minutes, and heard that others were waiting for close to an hour. When the driver finally arrived he was incredibly rude and distant. We tried asking several questions about the distance to the hotel and the reason for the long wait, and he would either ignore us or say that he didn't speak much English. He was a tall older man with glasses, but we never got his name. At one point he yelled back at one of the passengers in annoyance because they kept asking the same question with no response from him. To add to the problem, the shuttle reeked like an ashtray and it was clear that the driver had been smoking right before the pickup.

Upon arrival the "Night Auditor," Kazi, was completely unsympathetic. Everyone on that shuttle had complaints about the driver, but he just shrugged it off like he could care less. Some of the passengers were shocked to find out that the free shuttle has an extremely limited schedule and didn't start until after their flight was departing.

The hotel rooms themselves were average, but the halls and other parts of the hotel are fairly run-down. Going back to the service, I just feel that they need to recognize that every employee, down to the driver of their shuttles, are the face of HoJo. If they start you off on the wrong foot, there's no way you will be able to overlook the rest of the experience.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
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Thank Drivethrutke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Miami West - Hialeah Gardens

Address: 7707 NW 103rd Street, Hialeah Gardens, FL 33016 (Formerly Howard Johnson Plaza Hotel - Miami Airport)
Phone Number:
Location: United States > Florida > Hialeah Gardens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hialeah Gardens
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Miami West - Hialeah Gardens 3*
Number of rooms: 263
Official Description (provided by the hotel):
Complimentary onsite parking and WiFi, outdoor pool and onsite dining are just a few of the many reasons people choose our hotel when planning a Miami vacation. ... more   less 
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Also Known As:
Howard Johnson Plaza Hotel Miami Airport
Miami Howard Johnson
Hialeah Gardens Howard Johnson
Howard Johnson Miami Airport
Howard Johnson Hialeah Gardens

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