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“Nice place with better staff” 5 of 5 stars
Review of Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
2.5 of 5 Hotel   |   6650 W. 20th Ave., Hialeah, FL 33016   |  
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Ranked #1 of 6 Hotels in Hialeah
Certificate of Excellence 2014
Saint Louis, Missouri
Top Contributor
271 reviews 271 reviews
32 hotel reviews
Reviews in 65 cities Reviews in 65 cities
96 helpful votes 96 helpful votes
“Nice place with better staff”
5 of 5 stars Reviewed 3 weeks ago

I stayed here recently for three days of business. First off, the staff here is great. Jordan was very helpful trying to assist me in getting an early room, and Andrea was great helping me with area restaurant choices and general questions. The rooms have a sitting area with tv, sink and countertop with coffee, and a bedroom. Room is not huge but for one person traveling alone it is not a problem. Wifi was no problem. Business center was okay and for small tasks worked out fine. I did not spend very much time pool side but they do have a nice pool area. Price was very reasonable. Breakfast was decent, not huge but more than sufficient. If you're looking for food in the area, try Caribe for some authentic Cuban.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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273 reviews from our community

Traveler rating
    84
    112
    42
    25
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Sacramento, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 18, 2015

We wanted to stay in the Miami area for two nights before leaving on a Caribbean cruise out of Fort Lauderdale. We found the hotel rates in the Miami/Fort Lauderdale were very high because this is the high season there. We took a chance and got a reasonable rate at this hotel through Hotwire. The staff was very friendly, the room was clean and the free we-fi worked fine. We had a rental car so the free parking was appreciated and we didn't mind that there is not much i.e. restaurants, etc. located nearby. The free breakfast was a little better than most hotels in this class offer.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 14, 2015

Customer service here are second to none I want to thank you guys for doing a wonderful job every single time I come here I don't come here often but when I do I am never disappointed for the hospitality and gratitude and everybody shows me thank you holiday inn express hialeah , fk

Stayed March 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
97 reviews 97 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed March 10, 2015 via mobile

I hate to say bad things about a hotel when people working there are indeed really nice. But let face it. It is ridiculous to have to pay 220 USD (plus taxes) to stay in a hotel (clean with a pool and a decent breakfast) in the middle of nowhere and far from miami attractions. At a walking distance you can find a Burger King and a gas station and that's about it. So, except if you absolutely need to be there or have a free night thanks to your holiday inn rewards, try to stay elsewhere.

Stayed February 2015, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, March 17, 2015
Dear herve7,
Thank you for taking the time to post a review from your recent stay at the Holiday Inn Express & Suites Hialeah-Miami Lakes. As an IHG Rewards member we greatly appreciate your loyalty to our brand and hotel. We are deeply sorry that you were not pleased. You stayed at our hotel during a very busy time of the year when peak season rates are at their highest. If you would like to discuss your experience further, please do not hesitate to reach me at: rlonglaso@soundhospitality.com. I would love to have an opportunity to welcome you back if you allow us another time when in the Miami area.

SIncerely,
Rosalyn Long Laso
General Manager
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Sydney, Australia
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed March 5, 2015

I like this hotel a lot. It has a free wifi inside your room, free parking, free breakfast, laundry facilities. Its close to Miami International Airport. Just to warn you from using the phone from calling international even if its only for 10 minutes it costed me $198 to report that my card was replicated in NY. But apart from that the hotel was great, the staff were friendly and helpful. They even organised a rental car for us.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San antonio florida
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 27, 2015

I had to go to Hialeah Fl. On business for one night a couple of weeks ago and my company uses
The Holiday Inn Express in Hialeah for that area. I was pleasantly surprised, the hotel was very clean and updated. It had a fitness center, wash room, and free breakfast with plenty of choices, so no matter what your appetite you'll find something to eat. The rooms were very clean and modern with free wi-fi, the beds were very comfortable with plenty of good pillows. I will stay again without even having to think about it.

Room Tip: Try to get one in the back and you won't be bothered by the busy highway in front of the hotel
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2015

My room was given away as We didn't arrive at 6 pm. Landed in Ft. Lauderdale and rented a car and at 7:26 pm on our way to the hotel we were called to say it's cancelled and nothing else for you. Put on hold for a total of 26 minutes and no reply. Horrible and un-friendly. No I'm sorry I'll see what we can do. Nothing. Forced to try to find another place to stay with no luck so our 3 days in Miami , dinner reservations needed to be cancellled, and no other vacancies, we made our way up to Naples, to find a room for the night and needed to check in early to our next destination in Sarasota. We will never use a Holiday Inn again.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, March 7, 2015
Dear Cheryle7,

Thank you for sparing some time out of your busy day to bring this matter to our attention.

It is regretful to see that you were not able to fully enjoy your stay with us. In our effort to obtain 100% guest satisfaction, we would like to obtain additional details regarding your experience so I have sent you a Private message. We hope to have the honor of serving you again should your travels bring you back to Hialeah, FL.

Sincerely,

Glenn Mendoza
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Phone Number:
Location: United States > Florida > Hialeah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Hialeah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn

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