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“Nice hotel, but stuff disappeared from our bags” 2 of 5 stars
Review of Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
2.5 of 5 Hotel   |   6650 W. 20th Ave., Hialeah, FL 33016   |  
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Ranked #1 of 6 Hotels in Hialeah
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Nice hotel, but stuff disappeared from our bags”
2 of 5 stars Reviewed August 5, 2013

This is a nice and clean hotel, I would not mind giving it a 4 or 5 stars review. However, several items disappeared from our bags. We emailed the hotel several times about this, but we have not hear back from them, and it has been a few months!

Stayed May 2013, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, August 9, 2013
Dear viajero0987,

Thank you for providing us with feedback from your recent stay with us. Though it seems that your stay was actually a pleasant one, we really dropped the ball when it came to following up regarding your missing items. We are truly sorry for not getting back to you in a timely manner. I will look into this matter personally and be contacting you through TripAdvisor shortly. Please feel free to contact me at hiare1@soundhospitality.com should you wish.

Sincerely,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    70
    89
    36
    18
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2013

Excellent guest services at the front desk. Let me say at the start that the front desk, staff, business center and breakfast area is top notch and that assist in making this Holiday Inn Express a value.
Beautiful, fresh, and well located. Big size room with 2 comfortable beds, bathroom clean and with good size as well, and a very comfortable couch. There are nothing around to do, you will need a car, as always in the city, but the hotel is a very good choice to stay, I have no complains. Good breakfast with fresh groceries to choose, good price for the room. Complimentary parking for our car, and the wi-fi was available. They have refrigerator and microwave inside the room, very useful. I'd highly recommend this hotel.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, August 9, 2013
Dear Victor P,

Thank you so much for taking the time to provide us with your feedback. It is really great to hear that your stay at the Holiday Inn Express Miami-Hialeah (Miami Lakes) was so much to your liking. We take great pride in making sure that our service and product deliver a great experience to all of our guests. I will make sure to share your comments with our staff. They will be thrilled.

We look forward to having you stay with us again soon.

Sincerely,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 29, 2013

We stayed here for one night in July 2013, and the stay was excellent. The staff was extremely friendly and helpful. They serve hot breakfast in the morning (good quality, too), which saved us a lot of time.

My only complain would be about the wifi. The authentication system they used does not seem standard, and I could not log on to the network. The reception was more than happy to help me with the troubleshooting, but we just couldn't log on. Might be a one off case for me, but with that exception, it was a great stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, August 9, 2013
Dear xsighted,

Thank you for taking the time to review our hotel. The staff and I love to hear that your stay with us was “excellent.” We work very hard to provide a how-away-from-home for our guests, and your comments are greatly appreciated. We are sorry to hear that you did experience trouble with our internet connectivity. I will make sure to have our IT technician look into this to ensure that our internet is working smoothly.

We hope to have you as our guest again soon.

Sincerely,

Constantino Papadopulos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 19, 2013

I stayed in this hotel on November/2012 just for 1 night, I was leaving Miami.
Beautiful, fresh, and well located. Big size room with 2 comfortable beds, bathroom clean and with good size as well, and a very comfortable couch.
There are nothing around to do, you will need a car, as always in the city, but the hotel is a very good choice to stay, I have no complains.
Good breakfast with fresh groceries to choose, good price for the room. Complimentary parking for our car, and the wi-fi was available. They have refrigerator and microwave inside the room, very useful.
I'd highly recommend this hotel.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 12, 2013

Just what I would have expected.

Very pleasant staff and place was super clean.

Plenty of good local places to eat.

Only question was the hot workout (no AC in the morning) area which was small so plan ahead if you are going to use it, only 2 treadmills.

Would stay here on return visit.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 5, 2013

Let me say at the start that the front desk, staff, business center and breakfast area is top notch and that assist in making this Holiday Inn Express a value. But one problem that this Hotel had was its WiFi reception.

The first room was unable to receive any signal even when I called their assistance center for help. Spent the better part of two hours attempting to access the internet. They tried many ways none worked. So they moved us to another room.

WiFi worked in this room BUT IT WAS SO SLOW at times that it took two or three minutes for a page to load or it just did not make contact at all with their servers. This is a problem that usually occurred before 0900 in the morning and after 1500 to about 2200 or later for each of the 8 days we had this room.

POOL: Great but at this time in Florida it is hot and humid (OK) but rain showers are a off and on problem (not ok).

They have a washer and dryer room to do your clothes but not change machine to make change to put into the machine.

There is a fence that restricts entry into and out of the property and many security guards who every time I saw them they were always near the main entrance.

Parking was not a problem even though the many semi-trailer trucks that were in the area during our stay tended to take up space near the fence near the main entrance which, at times, tended to make getting into and out of the parking space harder than normal.
.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, July 23, 2013
Dear travelz9,

Thank you very much for taking the time to write your comments. I understand that being connected while away from home is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the internet connection. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arima, Trinidad
1 review
4 of 5 stars Reviewed May 9, 2013

Stayed at this hotel for 5days in the summer. Hotel is very clean with friendly and welcoming staff. Breakfast is great with a wide variety of choices. They have a magazine collection in the lobby area with a variety of tourist attractions, shopping centres, discount booklets and also maps free of charge. House keeping is done every day (not sure of time) but always returned to a clean room and clean towels with a fresh bar of soap. In case you forget your toothbrush or comb, have no fear, the front desk provides mini ones free of charge upon request. It is located close to the highway but this was not a problem for me. However, at night is is hard to find a park as truck drivers probably sleep there and park their vehicles & trailers picking up 2-4 sometimes 5 lots of parking space. There are also great shopping malls nearby. Overall I enjoyed my stay and would recommend this hotel.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Phone Number:
Location: United States > Florida > Hialeah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Hialeah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn

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