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“It was an okay hotel. The people were friendly.” 3 of 5 stars
Review of Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
2.5 of 5 Hotel   |   6650 W. 20th Ave., Hialeah, FL 33016   |  
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Ranked #1 of 6 hotels in Hialeah
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“It was an okay hotel. The people were friendly.”
3 of 5 stars Reviewed April 6, 2013 via mobile

This is an average hotel. If you're just passing through for a night it'd be ok. We had to stay three nights before our cruise. They served breakfast and that was it. There isn't a restaurant so you have to go out for lunch and dinner. Our room never got cleaned until late in the day. According to the cleaning woman we were the last room on her list however we were on the first floor. The pool was ok too. It's not nearly as big as the photos show. It was very cold. We had to wait 20 minutes to get towels. I would say if you have children stay somewhere else. I wish we would have stayed at the Holiday Inn on Biscayne Blvd in Miami as we did three weeks prior. It has everything and only for a little more a night. My sister-in-law booked this hotel for all of us. But as I said, this hotel is good for someone just passing through or a business person who will just be in and out. You must have a rental car or take a taxi everywhere. We thought things would be within walking distance. We were wrong. At least nice places weren't within walking distance. We won't be staying here again.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPapadopulos, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, April 26, 2013
Dear Corina311,

Thank you for staying with us and for your review. I do apologize for what seems to have been a very average stay with us. Unfortunately, we are not in a resort or leisure section of Miami. With regards to your room being cleaned at a latter part of the day, we would have gladly scheduled your room to be cleaned earlier simply by requesting this be done. We will be sure to take your comments to help us improve our service. We welcome your sincere comments and the opportunity you provide us to continually improve.

Sincerely,

Constantino Papadopulos
General Manager
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203 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Sweden
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 22, 2013

Stayed here for the second time (first time was 2011) and it was as god as I remembered.
When we arrived it was full but we were lucky and thanks to a cancelation we got a room.

Friendly staff, very clean rooms, great breakfast, nice beds.

I will definately come back in the future!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, Florida
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 19, 2013

My son and I stayed there for one night and wished it was for more. The front desk clerk was veery friendly and recognized my status as a platinum member. The room was very spacious and clean and the beds comfortable. The breakfast was good and all the staff were very friendly.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dyer, Indiana
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 16, 2013

The hotel staff is extremely friendly and have great personalities. They were very at tentative to anything we needed. The bed was a bit uncomfortable and the rooms are showing signs of age. The breakfast that is included is typical of any property within this price point.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, July 16, 2013
Dear JackV0611,

Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. It's always a pleasure to hear our staff go above and beyond to make our guest stay a pleasant one. I am sorry to hear that our room accommodation did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. I appreciate your feedback as this is our best resource for improving guest services.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2013

I was on a work trip and booked with the president of my division. His normal hotel was booked and his admin from Dallas picked this instead without much knowledge of the area. The staff was very nice. However, the condition of the hotel was poor. Elevators always smelled funny. Hotel interior was dated and dingy. Luckily my husband decided to travel with me, otherwise I wouldn't have felt very safe walking to my room alone.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, March 26, 2013
Dear AnniePie4444,

Thank you for staying with us and for taking the time to write a review. Let me take this opportunity to offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Connie D
Case Manager
IHGCare
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Ontario, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2013

Great Manager, Owen was very compassionate. I was very pleased with my 8-day stay & I will definitely stay in this hotel again. Front desk was good! Ana, in the breakfast area was excellent. Overall everything was great!

Room Tip: We stayed in the 5th floor, facing the main street..
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killingworth, Connecticut
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2013

Hotel was clean and services reliable. We did our reservations through a 3rd party (.com) vendor and dispite our specific request were booked into a room with a pull out couch counting as a second bed. Apparently a "fold out couch" counts as a bed. Becuase it was booked through another vendor - on site managment were not able to make a change for us. So on a business trip with a 5 night stay, we were stuck with the fold out.

The hotel is clean and our rooms were well cared for each day. The breakfast was a very low standard - even for "express" type set up.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, July 11, 2013
Dear Todd B,

Thank you for your feedback and for choosing our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the room, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
Address: 6650 W. 20th Ave., Hialeah, FL 33016
Phone Number:
Location: United States > Florida > Hialeah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Hialeah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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