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“Business Stay - with unfortunate booking mistake through a 3rd party vendor” 3 of 5 stars
Review of Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
2.5 of 5 Hotel   |   6650 W. 20th Ave., Hialeah, FL 33016   |  
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Ranked #1 of 6 hotels in Hialeah
Killingworth, Connecticut
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Business Stay - with unfortunate booking mistake through a 3rd party vendor”
3 of 5 stars Reviewed March 1, 2013

Hotel was clean and services reliable. We did our reservations through a 3rd party (.com) vendor and dispite our specific request were booked into a room with a pull out couch counting as a second bed. Apparently a "fold out couch" counts as a bed. Becuase it was booked through another vendor - on site managment were not able to make a change for us. So on a business trip with a 5 night stay, we were stuck with the fold out.

The hotel is clean and our rooms were well cared for each day. The breakfast was a very low standard - even for "express" type set up.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, July 11, 2013
Dear Todd B,

Thank you for your feedback and for choosing our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the cleanliness of the room, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Miami, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 10, 2013

Despite we picked up a non smoking bedroom, it was smelling like cigarrets, really bad. And the elevators were not functioning properly, they would dropp 6 inches before moving to the next floor. It's not the worst hotel but is not the best either.

And if you pick up a movie on demand to put it on your bill, ASK FIRST to the front desk how much they are gonna charge you for that so you won't have wierd surprises with your bill.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, July 18, 2013
Dear Danielagh_2012,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the elevator and the room smell. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Suwanee, Georgia
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 29, 2013

Having stayed at plenty of HIE's before, I expect a lot from them. This one was average at best. The rooms on the front side of the hotel are very noisy even at nighttime and the beds and pillows are rather uncomfortable. The front-desk service I received was exceptional though which was greatly appreciated. Biggest drawback was the breakfast service in the morning, where it was crowded and slow with only one person doing all of the work. She worked her tail off but could not keep up with the amount of food needed to satisfy a rather large hotel in my opinion. Thus, the tables were dirty, lines at the pancake maker were backed up and the general experience was disappointing as compared to the other HIE's I have visited. Also, did I tell you that this is a very noisy hotel with two very busy roads/highways running right past it. If you want to sleep well and have a small child, I'd look elsewhere.

Room Tip: Please do you yourself a favor and ask for a room on the rear side of the hotel. Major highway in fr...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, February 13, 2013
Dear sizzla36,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the service you received from our staff and or any inconvenience you experienced due to the outside noise. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seymour, Tennessee
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 23, 2013

We were upgraded to a hot tub suite - but right behind the elevator. As noted in other reviews, could hear the beeping of the elevator. But don't worry, the elevator noise was blocked out by the noise of the a/c unit in the room. When we told the staff of the issues, they didn't care and said they'd make a note of it - no attempt to make things right. When asked for a review from HI, provided same review, was told it'd be handled by the property management...two weeks later, nothing. I've had some good experiences at HI lately, this was not one of them.

Room Tip: Don't choose one within walking distance of the elevator
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, February 13, 2013
Dear susankate,

Thank you for your time in writing us a review. I am deeply sorry that on this day we were not able to be at par with your expectations particularly with the noise levels experienced and service received from our staff. I have taken note and wish to thank you for bringing these unsatisfactory circumstances into our attention as this is our best resource of improving guest satisfaction.

Once again, thank you for your feedback and I do apologize and regret that this impacted your stay with us.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grahamstown, South Africa
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 30, 2012

We enjoyed our 2 night stay in Miami, between the Keys and the Everglades. The hotel was busy but not noisy. Unfortunately no platinum upgrade, but a welcome complimentary parcel. Staff were polite and helpful. Ordered Chinese takeout on their recommendation and were happy. Internet was slow, the only downside.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed December 16, 2012 via mobile

Holiday inn is one of my favorites hotel chains but after staying in this terrible hotel i'll think twice before choose to stay in Holiday Inn again. The hotel is situated in a busy area, near highway, so near that you can her all the traffic, all night long. We stayed in a room far from elevator but it was easy to hear the elevator beeps, all night. Since the hotel was sold out there were a lot of guests coming and going slamming doors, all night. The internet was terrible too, slow and disconnecting all the time. The staff wasn't bad but not good, and didn't seen willing to help, even when our smoke detector started to beep, after i pressed the Heat option in the air conditioner. My best advice about this hotel: Don't stay here, go somewhere else, you'll be treated better and sleep better.

P.S: Don't order any pizza from Franco's Pizza, the recommended food option in the hotel. It took two and a half hours to be delivered and with wrong desert.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, January 1, 2013
Dear RMacari,

Thank you for staying with us and taking the time to express your thoughts and concerns. I can assure you that your comfort and satisfaction are of utmost importance to us and want you to have the best sleep possible when away from home and I am very sorry for the inconvenience the outside noise and internet may have caused during your stay. I understand your frustrations and I appreciate you bringing this matter to our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you will give us the opportunity to serve you again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Novi, Michigan
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 15, 2012

I booked two rooms for two nights as we were two families with kids of the same ages. We loved this hotel for its cleanliness, friendly staff and ease of access to Miami beach and other areas. The free hot breakfast was good which meant we didn't have to plan for a Mc'D breakfast every morning. The lady in the breakfast area was very nice, especially to the kids which was very refreshing to see. I would recommend this hotel to anyone wanting to visit Miami.

The only drawback with this hotel is the WIFI. We stayed on the fifth floor and the wifi access was terrible. I had to use their Business center computer to access my emails and stuff.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Phone Number:
Location: United States > Florida > Hialeah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Hialeah
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn

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