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“Don't ask what type of room you want if you are NOT going to honour it!!” 2 of 5 stars
Review of Ramada Hialeah-Miami Airport

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Ramada Hialeah-Miami Airport
3.0 of 5 Hotel   |   1950 West 49th Street, Hialeah, FL 33012   |  
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Ranked #2 of 6 hotels in Hialeah
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707 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Manitoba
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed February 12, 2013

There were a lot of positives of this hotel but also a few issues. I'll start with the good...
-great to have the shuttle to and from the airport and to the cruise port. The staff was well organized and it was a simple process
-first impression of the hotel in the lobby is good
-pool area was nice
-the staff were always helpful although sometimes it seemed as if they could have used more staff during busy times
-convenient location to restaurants and the mall; we got in some great shopping.

The negatives were...
-the rooms need some tlc. They are old and worn and tired. Lots of mold in the bathroom in caulking around the tub, every wall could use a coat of paint and even though we had a balcony, there was no door to get out on it!

If you don't mind a room that's a little sketchy, you'll be fine here. If you're really particular, don't stay here.

Room Tip: I believe the rooms that have working balconies are in the annex, not in the main hotel. Get one of...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando H, General Manager at Ramada Hialeah-Miami Airport, responded to this review, February 13, 2013
Dear Guest

Thank you for taking time to share your comments with Tripadvisor. Please know that your feedback is important to us and I will utilize your comments to improve our service and product. I'm pleased to hear that our staff was able to exceed your expectations. I will reach out to you privately to get the room number to correct the issues you have reported.

Thank you again,

Armando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willemstad Curacao Na
1 review
4 of 5 stars Reviewed February 12, 2013

We reserve a room with poolview and balcony, There was NO poolview and NO balcony.
I carried my own bathing soap I wash my self in the morning we go out when we came back I couldn't find it. I think the housekeeping throw it away.

The bathtube was stuck when we take a shower the water don't flow away rapidly we stood with our anckles in the water

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando H, General Manager at Ramada Hialeah-Miami Airport, responded to this review, February 13, 2013
Dear Guest

Thank you for your feedback and sharing your comments with Tripadvisor. I was pleased to see that you rated us very high in regards to the service that the team provided during your stay. I have reached out to you privately to get the room number in order for us to correct the issue with the bathroom.

Sincerely,

Armando
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Miami
Top Contributor
152 reviews 152 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed February 7, 2013

The recently renovated Ramada Miami Airport is a noce place to stay if you visit Miami. The staff is friendly, the location is pretty good, next to a major highway "Palmetto Expressway" that will give you easy access to the 95 expressway or to the Florida Turnpike...

Excellent Hotel for shopping, they even take you to Walmart or to Westland Mall which is across the street...

Rooms are very clean and for the price is worth it to stay there!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando H, General Manager at Ramada Hialeah-Miami Airport, responded to this review, February 18, 2013
Dear Guest

I'm pleased to read that you enjoyed your recent stay with us. Thank you for sharing your comments with tripadvisor. Our goal is to provide excellent service to each and every guest we serve.

Sincerely,

Armando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 3, 2013

This hotel is definitely north of the airport- a solid 15-20 min drive. So the location isn't great, but the property is nice and value is good. The beds were comfortable and the rooms overall were quite nice. The property could use a little touching up- the elevator is extremely loud and slow and some of the bathroom fixtures need to be replaced. The staff were friendly and they give you a feedback card with your room key. My email was answered within 24 hours, so they do care about making customers happy. The restaurant in the hotel was mediocre and understaffed when I went- the server was nice, but she was basically handling the entire place herself and this arrangement did not lead to quick service. Overall a solid bet, and a great option if you need to get to the airport- I took the 6am bus (first of the day) and the driver was friendly and helpful and we had no trouble getting to the right place on time.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando H, General Manager at Ramada Hialeah-Miami Airport, responded to this review, February 7, 2013
Dear Guest

Thank you for taking the time out of your schedule to submit your review with tripadvisor. I was pleased to hear that we were able to exceed your expectations during your recent stay. I appreciate your feedback and please know that i will review your comments with our F&B Manager.

Our ultimate goal is to provide EXCELLENT service to each and every guest we serve.

Armando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 29, 2013

Beware, the staff and management here have no problem giving away your room that you've booked and paid for weeks in advance. I booked a 2 night stay at this hotel for a friends wedding in Miami. I called early on the day of our reservation to inform the staff that we would not be arriving until 2 a.m. At which time I was told there would be no problem with our late arrival and that it would be noted on our reservation. However, upon arriving to the hotel after a 5 hour drive, we were informed hat despite our reservation and my conversation earlier in the day, that they had no more rooms available and that we would not be staying there. The front desk agent and manager on duty were dismissive, rude, and unapologetic only suggested we try the Holiday Inn down the road. I left the hotel in tears, knowing that we were in Miami during the holidays, and that it would not find another place to stay. But left with no other choice, we drove for hours checking every hotel on our way until we finally we found a room in West Palm Beach. We had just enough time to take a nap, shower and make our way back to Miami for the wedding, which we had to leave early to drive 5 hours back home since we still had no place to stay for the night. Getting our money back for the room we never even saw was nearly impossible, and that issue was finally resolved by my credit card company..no help from ramada. I have never been so disgusted and disappointed with customer service, and if the staff here is any reflection of the quality of the hotel, I feel sorry for anyone who actually has to stay here. There are plenty of other hotels in the Miami airport area with friendly helpful staff. Believe me, thanks to this experience I've personally visited all of them. Do yourself a favor and book somewhere else.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando H, General Manager at Ramada Hialeah-Miami Airport, responded to this review, February 1, 2013
Dear Guest

I'm disturb to hear what you experienced with your reservation last December and please know that I will fully investigate where the breakdown in communication occurred. I have reached out to you privately to get all the details on your reservation. This will help me in my investigation and learn on how to prevent this from happening again. Please except my apologies as I know that your experience was not pleasant. We pride ourself on delivering EXCELLENT service and I assure you that we will implement procedures to avoid this in the future.

Respectfully,

Armando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Hialeah-Miami Airport

Address: 1950 West 49th Street, Hialeah, FL 33012
Phone Number:
Location: United States > Florida > Hialeah
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Hialeah
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Hialeah-Miami Airport 3*
Official Description (provided by the hotel):
Located in the heart of South Florida's Shopper's Paradise, the Ramada Miami Airport North is within walking distance of many retail stores and restaurants.We are approximately 10 miles from the Miami International airport, away from the typical congestion and noise of an airport hotel. Free airport pickup and delivery is available from 6 am to 9 pm daily.Few Miami airport hotels offer a better location than the Ramada Airport North. ... more   less 
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Also Known As:
Ramada Inn Miami Airport North Hotel Hialeah
Ramada Inn Hialeah
Ramada Miami Airport North

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