There were a lot of positives of this hotel but also a few issues. I'll start with the good...
-great to have the shuttle to and from the airport and to the cruise port. The staff was well organized and it was a simple process
-first impression of the hotel in the lobby is good
-pool area was nice
-the staff were always helpful although sometimes it seemed as if they could have used more staff during busy times
-convenient location to restaurants and the mall; we got in some great shopping.
The negatives were...
-the rooms need some tlc. They are old and worn and tired. Lots of mold in the bathroom in caulking around the tub, every wall could use a coat of paint and even though we had a balcony, there was no door to get out on it!
If you don't mind a room that's a little sketchy, you'll be fine here. If you're really particular, don't stay here.
Room Tip: I believe the rooms that have working balconies are in the annex, not in the main hotel. Get one of...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 13, 2013
Dear Guest
Thank you for taking time to share your comments with Tripadvisor. Please know that your feedback is important to us and I will utilize your comments to improve our service and product. I'm pleased to hear that our staff was able to exceed your expectations. I will reach out to you privately to get the room number to correct the issues you have reported.
Thank you again,
Armando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.