At check in (about 5:00pm), the room had a very strong musty smell. I called the front desk almost immediately letting the agent know. She let me know that housekeeping was already gone and there was nothing she would be able to do for the smell. When we returned to the room around 11:00pm, we turned the a/c onto the "high" setting and made sure it was on "cool." The following morning, my husband and I were sweating. I also discovered a used washcloth hanging over the top of the shower rod. Also, there were ants near the tv on the countertop and crawling on the bed sheets. There were hairs on the sheets, as well. I informed the lady at the front desk at check out about everything except for the hairs and a/c only because it was pouring down rain and it truly slipped my mind as my husband and I were trying to get our two small children into the car. I was told that due to the fact that I reserved using points, there was nothing she could do. The hotel is beautiful with the renovations, but it is clear that at least one housekeeper is not paying attention to detail.
- Official Description (provided by the hotel):
- Welcome to the award winning Best Western Hallandale, centrally located between Miami to the south and Fort Lauderdale to the north. You're now within a half-hour of some of the finest restaurants, shopping and entertainment experiences that South Florida has to offer. Just minutes east of us lays the sparkling Atlantic Ocean and miles of pristine beaches. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hollywood/Aventura Hotel Hallandale
- Hallandale Best Western
- Best Western Pembroke Park
- Pembroke Park Best Western