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“Newly Renovated but Housekeeping....” 4 of 5 stars
Review of BEST WESTERN Hollywood/Aventura

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BEST WESTERN Hollywood/Aventura
2.5 of 5 Hotel   |   101 Ansin Blvd., Hallandale Beach, FL 33009-3916   |  
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Pompano Beach, FL, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Newly Renovated but Housekeeping....”
4 of 5 stars Reviewed July 27, 2014

At check in (about 5:00pm), the room had a very strong musty smell. I called the front desk almost immediately letting the agent know. She let me know that housekeeping was already gone and there was nothing she would be able to do for the smell. When we returned to the room around 11:00pm, we turned the a/c onto the "high" setting and made sure it was on "cool." The following morning, my husband and I were sweating. I also discovered a used washcloth hanging over the top of the shower rod. Also, there were ants near the tv on the countertop and crawling on the bed sheets. There were hairs on the sheets, as well. I informed the lady at the front desk at check out about everything except for the hairs and a/c only because it was pouring down rain and it truly slipped my mind as my husband and I were trying to get our two small children into the car. I was told that due to the fact that I reserved using points, there was nothing she could do. The hotel is beautiful with the renovations, but it is clear that at least one housekeeper is not paying attention to detail.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, August 1, 2014
Dear Louise W,

Thank you very much for taking the time to write a review. I once again want to apologize for the inconveniences you experienced during your stay. You are absolutely right and housekeeping should pay more attention to detail so that each guest is satisfied with the cleanliness of their rooms. We have taken the necessary measures so that each room is up to par with the appropriate standards and have retrained our housekeeping department so that all details are taken into account. However, I am happy to hear that you have accepted the 5,000 BWR Points as compensation for the issues and hope that you will consider staying with us a second time.

Best regards,
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359 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2014 via mobile

We arrived at the hotel around 1 am since our flight got delayed and the front desk was nice and helpful. The lobby looks really nice. Got to the room and it was nice and clean with the ac already on. The complimentary breakfast in the morning was excellent, there's a make ur own waffle station. Overall it was a good stay for one night.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, July 23, 2014
Dear Kveexo,

Thank you very much for taking the time to write a review. I am very happy that we were able to accommodate you at such a late hour and that you were completely satisfied with your choice. It is also great that the free breakfast was an excellent start to your day. We hope that you will come back soon and maybe for more time than just one night so that you really get to enjoy the perks of South Florida.

Best regards,
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Lancaster, New York
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 21, 2014

Stayed for 3 nights. Place is very clean. They have an awesome free breakfast too. Eggs, sausage, bagels and homemade waffles are just some of the items offered. Paulina and Sole do a great job & are very friendly! Front desk staff was also very helpful.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, July 23, 2014
Dear Anytram1,

Thank you very much for reviewing our property. I am very happy that all of our staff was attentive to your needs and that our accommodations were to your liking. I will be sure to congratulate both Paulina and Soledad on the great job that they are doing every morning. We hope that you will come back to visit soon.

Best regards,
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Daytona Beach, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

Beds are clean and comfortable, bathroom has good lighting, long vanity to accommodate all toiletries, single cup coffee maker uses disposable filter holder, filter, grinds, lots of electrical outlets for chargers etc., very good breakfast choices including freshly made waffles - trays of danish, bagels, sausages etc. are promptly refilled. In fact, staff makes sure that trays are always filled. Front desk staff, especially Francesca, found us a conveniently located room, asked if we needed anything else, and upon check out, thanked us for staying and offered to have someone help us with luggage.

Ample parking, however, lot is adjacent to strip club parking lot but encountered no problems. This hotel is located just off I95 on a busy avenue but we heard no noise. Gulfstream Park is less than 10 minutes away with or without using highway. Room rates were lower than other nearby hotels.

Room Tip: Our room was close to elevator making access to front desk, breakfast, and parking easy. Rooms down...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, July 23, 2014
Dear DaytonaBarb,

We really appreciate your superb contribution to our hotel. It is phenomenal to know that you left our hotel extremely satisfied and that all the staff was very accommodating and happy to help you. Reviews such as yours help us improve the guest experience because they point out which things are working in favor of us and which are not. We are more than happy to take the critique in order to improve the experience for all guests. I hope that your stay was more than enough to convince you to stay with us every time you are in the area and make this your home away from home.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

My wife and our two children (14 and 9) had one of the best experience of our life at Best Western Hallandale Beach. We have stayed here for 3 nights. The staff seems very happy to work here, front desk to breakfast service staff was exceptionally good. Breakfast choices are great. Rooms and bathrooms are very clean and completely new. Very comfortable bed. It also had nice size Flat screen tv, refrigerator and microwave. My children loved the beautiful pool, the water fountain is very very nice....my wife and me enjoyed seating by the pool and enjoyed the waterfall sound. I also worked out at the fitness room, the equipments are new. The hotel lobby appearance is unbelievably nice! We took lots of pictures! The hotel is completely renovated. We also liked that the super market is just across...Winndixie. Also we visited near by restaurants like Mcdonald, Tacobell, Denny's and Ihop. We saw security making round at night. We will come back again to this hotel. I thank the staff for making our stay memorable.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, July 23, 2014
Dear Jitu Z,

Thank you so much for writing such a great review about our hotel. It really is great when all aspects of our hotel are complemented from the staff to its amenities. Reviews like yours remind us of why we bring a smile to work every day and encourage us to continuously improve our service. We welcome you to please contact us if at any point you have any suggestions on how to improve the guest experience. We will be more than happy to listen to your ideas. Hope to see you again soon!

Best regards,
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Clearwater, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

The hotel renovations are complete, good value. Great staff, easy parking, well lite. Easy access to Interstate 95 and close to the Gulfstream Park area and easy to get to the beach area, Great restaurants and many to choose from. Casinos and racetrack are within 2 miles of the hotel. The room was very nice and the beds were excellent.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, July 23, 2014
Dear Robert A,

We really appreciate your contribution. I am very delighted that our accommodations were to your liking and the location was very convenient for you. It is also great that you found our hotel to be a good value because we are really trying to provide a better experience for our guests while still keeping the same competitive rates. I hope that you will consider us again on your next visit.

Best regards,
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Miami, Florida
1 review
4 of 5 stars Reviewed July 18, 2014

My family of 4 stayed here for 10 nights and honestly have no complaints. The rooms were clean and comfortable. The breakfast was most convenient !! Although it started getting a little monotonous eating the same thing every morning, we appreciated having it at our fingertips. My kids loved the pool area. The staff was verrrry helpful and made you feel like we were in the comfort of your own home. We'll definitely recommend it and will return soon.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternHallndale, Administrative Assistant at BEST WESTERN Hollywood/Aventura, responded to this review, July 23, 2014
Dear RDR2,

I really appreciate you taking the time to review our property. I extremely happy to hear that you had an excellent stay with Best Western Hollywood/Aventura. It is always great when our guests leave satisfied from our hotel. I also wanted to inform you that we are working on changing the breakfast items regularly so that guests like yourself do not have to experience the same breakfast every day. I hope that by the next time you visit the change will be implemented and you will be happy to come down to breakfast every day. We hope to see you again soon!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hollywood/Aventura

Address: 101 Ansin Blvd., Hallandale Beach, FL 33009-3916
Phone Number:
Location: United States > Florida > Hallandale Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Hallandale Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Hollywood/Aventura 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the award winning Best Western Hallandale, centrally located between Miami to the south and Fort Lauderdale to the north. You're now within a half-hour of some of the finest restaurants, shopping and entertainment experiences that South Florida has to offer. Just minutes east of us lays the sparkling Atlantic Ocean and miles of pristine beaches. ... more   less 
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Also Known As:
Best Western Hollywood/Aventura Hotel Hallandale
Hallandale Best Western
Best Western Pembroke Park
Pembroke Park Best Western

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