This review was incorrectly submitted for the Westin, but it should have been for the Westin Diplomat. The hotel was beautifully decorated and clean ( except for a stain on my comforter that should have been laundered The staff was very friendly and accommodating. The Concierge staff may need some additional training as we were misguided by two different employees of that department. When we booked, we knew it would be busy as it was a holiday week, but there was a holiday convention, as it were, which made things extraordinarily hectic. Knowing so, a prestigious hotel of this size should have been better prepared so that they didn't run out of breakfast items or umbrellas or so that there weren't endless waits for elevators. Pools, beach and fitness center are terrific ( though the beach is small and having a lifeguard on duty at the pool to enforce the rules might guarantee a more pleasant experience for everyone). A better system of reserving beach chairs that have been paid for ( a tag with a number that corresponds to the guest's wristband, maybe?) is needed in order to avoid, well, let's call them " misunderstandings." We regret not renting a car as there are few restaurants within walking distance and those inside the hotel are expensive. We took a day trip to Miami and loved it ( Hertz is right across the street!). We were very surprised that airport transportation wasn't available? One employee who deserves recognition is Nagy, of the spa locker room( I hope I'm spelling her name correctly). She couldn't have been more attentive or cheerful...she ended our stay on a most positive note!
- Also Known As:
- The Westin Diplomat Hotel Hallandale
- The Westin Diplomat Hotel
- The Westin Diplomat Resort And Spa
- Diplomat Hotel Hallandale
- The Diplomat Hotel
- Diplomat Country Club
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