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“Trip to revisit Gainesville” 4 of 5 stars
Review of Holiday Inn Gainesville University Center

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Holiday Inn Gainesville University Center
3.0 of 5 Hotel   |   1250 W University Avenue, Gainesville, FL 32601   |  
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Ranked #12 of 44 hotels in Gainesville
GreenLeadersSilver level
St. Petersburg, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Trip to revisit Gainesville”
4 of 5 stars Reviewed November 28, 2012

Everything positive written about their customer service is right-on. Great and very welcoming group of people, along with it being an extremely clean and well kept up hotel. The prices were excellent and was an all-in-all pleasant experience. I'd strongly suggest giving this hotel a shot, I will definitely be back myself.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, November 30, 2012
I am so pleased that you found the customer service right on! Thank you so much for expressing your experience while staying at the Holiday Inn Gainesville University Center. We look forward to welcoming you back. Please contact me directly and I will ensure on your next stay that your experience is just as great. gm@theuniversityhotel.com - Kimberly Cason - 352-376-1661
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151 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Boston
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
248 helpful votes 248 helpful votes
3 of 5 stars Reviewed November 23, 2012

I stayed here back in July to attend UF's Preview Orientation. I booked this hotel because it is literally on the corner of campus and location is the key! I was in contact with the hotel before my arrival because I wanted a late check out (which I was granted). Upon check-in, my room was ready. I went up to my room but my key didn't work.I made my way down to the lobby to let them knowand they gave me another key, which did work. My room was on the 6th floor looking out towards buildings, not a great view but you could see downtown Gainesville in the distance. I noticed right away an awful musty smell so when I went back down to the lobby, I informed them and they said they'd have someone come in and spray. This did cut down on the odor but wouldn't not be good with anyone with strong allergies. The plus side of the room was the large and comfortable king size bed, the flat screen tv, and the mini refridge and microwave. The bathroom was average hotel size but with nice products. Despite these postitives, the hotel room did feel old. They offered two different types of pillows but they were tiny (yet comfortable). The weather was not that great when I was there so I did not get to use the pool.It seemed like a good size but did not have many loungers. I did use their workout room, it was tiny but I was happy to get some type of work out in. The plus of this hotel is its location. I wanted to be able to walk to campus and this was possible. There were plenty of restaurants in walking distance. The front staff was very friendlly and I really appreciated the late check out. I got a good deal and would stay here again if I could get the same price.

Tip:As a former Gainesville resident, I was happy to see that Burrito Brothers was still in business, just in a different location (with nice outside tables). You have got to have one of their burritos with guacamole!!

Stayed July 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, November 30, 2012
Thank you so much for taking the time to review the Holiday Inn Gainesville University Center. I do apologize about your key not working, I know how frustrating that can be when you get up to your room then have to come all the way back down. This is a ongoing battle with all hotels, new and old. Next time you stay with us we can put you on an even side where you have a view of the University. I apologize for the musty smell with the onset of new carpet and fresh paint we hope to eliminate a majority of the musty smell. I am glad you found our staff friendly. Customer service is a strong focus for the hotel and our guests. We hope to have new loungers by spring of next year. Gotta love Burrito Brothers!
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Daytona Beach, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

Made the trip from Daytona to Gainesville in order to take my Mom to University of Florida Shands hospital. Warm friendly staff made me feel welcome from the time I arrived until I checked out. I was offered services I didn't even realize they had when I booked (shuttle to hospital). Bright clean rooms and Beef O'Brady's being on site was very convenient. I will return.

Room Tip: I booked 2 rooms on the 4th floor and both were excellent as I'm sure they all are
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, November 16, 2012
We appreciate your feedback and pleased that we met your needs during your stay during a sensitive time. We look forward to welcoming you back and if you did not book your reservation under the Shands special discount please make sure you let the reservationist know that you are here for medical needs at Shands and they can adjust your rate.
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Athens
1 review
4 of 5 stars Reviewed November 10, 2012

I stayed at the hotel on November 6, 2012. The best part of the experience was the shuttle service to and from the airport, and also to my business meeting nearby. It seems that more and more hotels no longer offer this service, so it was a welcomed plus. The driver both days, Robert, is to be commended for excellent customer service. He looked professional, acted professionally, was very prompt, and just a nice person. I will definitely be back!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, November 14, 2012
Thank you so much for your positive feedback. We are glad the shuttle service met your needs and most important was available during the times you needed it. I am very pleased that you mentioned Robert the bellman. I will ensure that he is recognized for his Excellent Customer Service! We look forward to welcoming you back. If you need anything please do not hesitate to contact me directly.
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Orlando, Florida
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 10, 2012

Just an overnight on one of our bi-annual visits to Shands as the Hampton declined to honor a discount agreement. We had stayed in this particular Holiday Inn before, many years ago, when our eldest son entered the U. This stay we found an upgraded hotel with excellent, clean, bright rooms and a very comfortable bed. We agree that the old-style in-window A/C was noisy and we too, shut it off to sleep.

But the other negatives expressed in the reviews from other members were outside of our experience. We had a great room, marvelous and prompt room service service and all the staff we met )on a Sunday) were very welcoming and pleasant. Good value too!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, November 14, 2012
Welcome back! We are glad you have noticed some of the changes. We still have many more to come in the upcoming months. We appreciate you taking the time to let us know your experience. This allows us to address concerns, and to continue what we are doing right and adjust what we are doing wrong. Again thank you for your wonderful comments.
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London, United Kingdom
Top Contributor
189 reviews 189 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed October 29, 2012 via mobile

Having stayed in Holiday Inn hotels in the past, I was expecting a certain standard of the Holiday Inn at University Center, Gainesville.

Negatives: dated room, no main light switch just a large lamp, small bathroom for a double room, gym was basic and cramped, air con unit was so loud that we had to turn to turn it off which defeats the object in such hot climates.

Positives: friendly and helpful spring desk staff, free shuttle bus service laid on by the hotel to the airport for the festival we had attended in Gainesville which was a nice touch.

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, October 30, 2012
Thank you for your feedback on the Hotel. Yes, we are an older hotel and understand there are many choices when visiting Gainesville from brand new hotels to older hotels, motels to Bed and Breakfasts, limited service to full service brands. As with older hotels there only lamps in the rooms, so not too much I can do about the light switches nor any older hotel, same with the smaller bathrooms, most older hotels do have smaller bathrooms. Window unit AC's are noisy than central Units which you will find in newer properties. Gym, basic and cramped...We are looking to relocate the center to a larger location in the near future. It appears that a brand new hotel would better fit your needs. Please contact me directly if you have any other details you would like to discuss. 352-376-1661.
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Birmingham, Alabama
1 review
5 of 5 stars Reviewed October 22, 2012

Headed to Gainesville for the football game on October 22, 2012. Tried to book a room on-line and it said no rooms available after it let me purchase room. I called the hotel and Linda was more than helpful in getting us a room at the last minute. Once we arrived the hotel guests were only allowed one parking pass per room and we had two cars. Linda once again went out of her way to allow the room to have two parking passes. I spoke with Linda and thanked her for everything she had done and she made it seem like it was nothing. As small as it was to her everything she did for us that weekend was a huge deal to us and made our stay quite enjoyable. The hotel was clean and the rest of the staff was friendly as well. If you are ever in Gainesville and need a place to stay, I highly recommend the Holiday Inn and see Linda, she will take care of you.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn Gainesville University Center, responded to this review, October 28, 2012
We appreciate your feedback. Thank you so much. I will be sure that Linda is recognized for her excellent customer service. As a supervisor Linda does an excellent job modeling the behavior for all staff members. I am so glad you had a great experience from a clean room, friendly staff and great service. We look forward to welcoming you back in the future.
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Additional Information about Holiday Inn Gainesville University Center

Also Known As:
Holiday Inn Gainesville University Hotel Gainesville
Holiday Inn Gainesville University Hotel
Holiday Inn Gainesville
Gainesville Holiday Inn
Address: 1250 W University Avenue, Gainesville, FL 32601
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Gainesville
#10 Business Hotel in Gainesville
#19 Family Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Gainesville University Center 3*
Official Description (provided by the hotel):
The Holiday Inn University Center is surrounded on all sides by the University of Florida, local shops & boutiques, restaurants, in 'the Heart of Gainesville.' This 6 story 'almost on campus' city landmark offers a roof-top swimming pool surrounded by 14,000 sq. ft. of 'sunning' space. The fitness room is located adjacent to the pool on the third floor. Complimentary transportation is provided to the airport and local hospitals daily from 7am-11pm. Free High-speed Wireless Internet service, In-room movies, are available in all rooms. The hotel offers an open and spacious lobby with open business center. The hotel has also recently completed the Holiday Inn Relaunch and features luxury linens, fresh pillow selection, and new signage. The restaurant is open 7 days a week serving breakfast, lunch and dinner. ... more   less 
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