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Extended Stay America - Gainesville - I-75: Traveler Reviews

2.0 of 5
3600 S.W. 42nd St, Gainesville, FL 32608
Hotel amenities
Extended Stay America - Gainesville - I-75
Ranked #25 of 44 hotels in Gainesville
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30 reviews from our community

    Trip type
Traveler rating
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Date Rating
1 review
“Not worth the price”
1 of 5 stars Reviewed February 16, 2013 via mobile

We paid in advance for a king room, but the hotel front desk staff gave it to another guest and wouldn't remedy the issue in any way. The dishes were dirty, the coffee pot a fire hazard. The tub was dirty as well. We paid in advance knowing we'd be arriving late, and expected the hotel to honor our purchase. They did not.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask DAB4275 about Extended Stay America - Gainesville - I-75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review
February 19, 2013
Thank you for your recent review of your stay. I am sorry to hear that we were soldout of the room type you requested. I am taking immediate action to ensure that issues you mentioned do not happen again in the future. Thank you again for providing us with your feedback. I invite you to contact me at gan@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Savannah, Georgia
1 review
“Love the staff!!!”
5 of 5 stars Reviewed November 11, 2012

I recently stayed at this hotel, because I was visiting some family members. I didn't expect the room to be as clean as it was, because of the price being so reasonable. But it was wonderful! Very clean, smelled great and so cozy. I stayed on the ground floor, which I was informed that it was recently renovated.

The office hours are very helpful, 7am - 11pm, but they have someone on staff throughout the night as well. I was locked out around midnight and thankfully the sweet older lady was able to make a new key for me. I believe her name was Patty?

The best part of my stay was the staff! Very friendly and informative! One young lady in specific, she goes by Zee. That young lady is a sweetie pie and very professional! I urge the manager or company to provide her with a raise or a promotion! She is a true delight and a great aspect to this property!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask elizabeth m about Extended Stay America - Gainesville - I-75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review
November 16, 2012
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our clean rooms and friendly staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Will stay there again on other trips”
5 of 5 stars Reviewed November 8, 2012

We frequently visit the Gainesville, FL area & have stayed on numerous occasions at the Extended Stay. Our kids live in the area but now & then we have stayed the motel & were always very pleased with the staff & their offer to be of help when needed.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hampton101 about Extended Stay America - Gainesville - I-75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review
November 10, 2012
Thank you for taking the time to write a review of your stay. I'm thrilled that you were pleased with our staff and service. Thank you again for...
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charlotte.
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Old, Musty and not well maintained”
2 of 5 stars Reviewed October 22, 2012

I stayed here over the Oct 19th weekend while visiting for a Gator Game. While the price was decent for a game weekend, $200/night, the motel left a lot to be desired. Shower was all moldy, carpets felt damp and the sheets looked old and worn. I know college kids dont mind, but if you're looking for a decent place to stay, this isnt it. Lots of road noise as well, being right next to I-75.

Room Tip: If you have to stay, ask for a room away from Highway.
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask bcerbelli about Extended Stay America - Gainesville - I-75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review
November 10, 2012
I appreciate you taking the time to write a review of your experience with us. The shower and carpet issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team has thoroughly inspected and addressed these items in this unit. I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at gan@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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“Stay Elsewhere!”
1 of 5 stars Reviewed October 5, 2012

Due to my job requiring me to stay in hotels that accept CLC, I chose this hotel for a one night stay. This hotel rates in the 5 WORSE hotels I have stayed in during my 35 years of traveling on my job. The property itself is depressing looking. The elevator smelled so bad (like melted plastic) that I took the stairs. My room was dimly lit, ragged, and had an odor of mold. The parking lot was scary to walk in at night due to the poor lighting. Even the stairwells had lights out (tough to navigate at night). The walkways were filthy and cracking in many places.

Spend a couple of bucks more and stay at the numerous other properties on the same street.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask djken49 about Extended Stay America - Gainesville - I-75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review
October 9, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Gainesville - I-75. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Additional Information about Extended Stay America - Gainesville - I-75

Also Known As:
Extended Stayamerica Gainesville Hotel
Extended Stayamerica Gainesville Hotel Gainesville
Extended Stay America Gainesville
Extended Stay Gainesville
Gainesville Extended Stay
Address: 3600 S.W. 42nd St, Gainesville, FL 32608
Region: United States > Florida > Gainesville
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #25 of 44 hotels in Gainesville
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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