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“Old, Musty and not well maintained” 2 of 5 stars
Review of Extended Stay America - Gainesville - I-75

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Extended Stay America - Gainesville - I-75
2.0 of 5 Hotel   |   3600 S.W. 42nd St, Gainesville, FL 32608   |  
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Ranked #27 of 44 Hotels in Gainesville
charlotte.
Top Contributor
71 reviews 71 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
“Old, Musty and not well maintained”
2 of 5 stars Reviewed October 22, 2012

I stayed here over the Oct 19th weekend while visiting for a Gator Game. While the price was decent for a game weekend, $200/night, the motel left a lot to be desired. Shower was all moldy, carpets felt damp and the sheets looked old and worn. I know college kids dont mind, but if you're looking for a decent place to stay, this isnt it. Lots of road noise as well, being right next to I-75.

Room Tip: If you have to stay, ask for a room away from Highway.
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review, November 10, 2012
I appreciate you taking the time to write a review of your experience with us. The shower and carpet issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team has thoroughly inspected and addressed these items in this unit. I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at gan@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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59 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Columbus, Georgia
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 5, 2012

Due to my job requiring me to stay in hotels that accept CLC, I chose this hotel for a one night stay. This hotel rates in the 5 WORSE hotels I have stayed in during my 35 years of traveling on my job. The property itself is depressing looking. The elevator smelled so bad (like melted plastic) that I took the stairs. My room was dimly lit, ragged, and had an odor of mold. The parking lot was scary to walk in at night due to the poor lighting. Even the stairwells had lights out (tough to navigate at night). The walkways were filthy and cracking in many places.

Spend a couple of bucks more and stay at the numerous other properties on the same street.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review, October 9, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Gainesville - I-75. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Palm City, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 4, 2012

OK it was UF's parent weekend - unfortunately I waited too long before booking a hotel - many were already full. Lesson learned. Figured how bad could this be - was one of the least expensive at $84/night.
Reasons to not stay here:

1. Room faced highway. Tractor trailer noise galore. Loud - could not sleep. Stuffed tissue
paper in my ears to no avail.
2. No shampoo. My husband had to go to Publix the next morning and buy a bottle.
3. No hair dryer. Thank goodness I threw one in my bag at the last minute.
4. Blinding flourescent lighting - flipping the switch on in the middle of the night to go to the
bathroom was a big mistake.
5. A/C noise. When the tractor trailer noise died down the A/C unit would start up like a
jet engine.
6. No extra pillows. They were small anyway.
7. Hard bed.
8 Could hear muffled voices in other room(s). They were not yelling.
9. Oh - the fan in the bathroom was - guess - Noisy.

Needless to say, we were happy that our "extended stay" lasted only one night. I think I would have had to stay in my daughter's residence hall if we had booked another night.

Reason to stay again: (but we won't be)
The people at the front desk were friendly when we checked in.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Gainesville - I-75, responded to this review, October 9, 2012
I recently received a copy of your review of the Extended Stay America Gainesville - I-75. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Sanibel, Florida, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2012

We had a Dr. visit and Extended Stay offers discounted rates for hospital and Dr. visits. The room was clean, comfortable and an awesome value for the money. The location was perfect for our needs. We will definitely stay here again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ChristopherTM, Manager at Extended Stay America - Gainesville - I-75, responded to this review, July 16, 2012
Thank you so very much for your glowing review of Extended Stay America Gainesville - I-75. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Jacksonville, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 23, 2012

I have been here over a week and have 5 more days to go. It was a great choice for a extended stay, Plenty of room and the Kitchen is a huge bonus for me. (Id rather cook then eat out all the time) You have a full size fridge M/wave oven sink and 2-burner range. (No oven, it would be nice to have that) and a big sink, Comes with a couple pots, plates and silver wear. I do carry a flat electric griddle, which is great to cook meats or eggs on. I was able to cook almost everything I wanted, except cornbread lol.
During my stay every mattress in the whole place was changed out for brand new pillow top Mattress and box springs.. Man these made me sleep like a baby. Bathroom is a bit small but I am a big guy so that’s kind of the norm for me. TV could be better. The grounds are very clean and well kept.
The staff is top notch and very helpful and friendly. My stay is for 17 days so I got a wonderful rate per night. (I do wish the offered a late checkout for free) I also had room to park my bus with the use of cones to mark my parking spots. Its kind of a tight spot but easy enough for a good bus driver. If need be there is a field across the road to park a truck in for you truckers reading this! Target is a stones throw away and there are plenty of fast food and sit down restaurants in the area. Publix Super Market (the best grocery store in the south) and many other stores are all walking distance. They also have an on-site laundry room, It stays very clean and its taken good care of. Two bucks to wash and two bucks to dry, and clothes dry with one cycle. A big Plus this property is right by I-75.. I WOULD STAY HERE AGAIN WITHOUT A SECOND THOUGHT!

Room Tip: They have a elevator so any floor is good !
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Gainesville - I-75, responded to this review, July 16, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Gainesville - I-75. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Tampa, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2012

The overall hotel is nice! Staff is also nice! Price is reasonable! Location is great!... near I75 and tons of restaurants, grocery stores, dept stores, movie theater and mall. This is not an extended stay deluxe like we stayed in Ga. It has a kitchen with full size fridge, microwave, sink and 2 burners then a bathroom, small dining room table w/ 2 chairs and normal regular bedroom area. Wish it had more cupboard space but it does beat having a mini fridge and microwave only. (The extended stay Deluxe hotels have more room with a living room and dining room area and large closet which is nicer for our very long extended stays) This one does not have a pool or weight lifting room either which I really do miss!

Beds in pet room aren't as comfortable as the pillow top ones in the other rooms so we just brought along a foam pad to help. Guess that's the price ya pay for having a pet.

They do allow pets for a small one time fee and do have smoking rooms but ya have to stay on the 3rd floor. Kind of hard to get a puppy down 3 flights of steps when they need to go... lol! It does have an elevator but I don't want to take a chance of a mess.

It has a nice large and clean coin laundry room with 4 washers and 6 dryers that they fix rather quickly if one breaks down.

The rooms are clean and haven't seen any bugs at all. Been here 2 months and the rooms do have a preventive bug spraying. Housekeeping doesn't clean appliances but I would rather do that myself anyhow. Housekeeping is included with the price once a week for extended stays and you can go down and get anything you need during the week... ie: towels, bathroom tissues, garbage bags, linens and etc. They also offer housekeeping to come more often for a small fee, if ya like.

The free wifi hasn't given me any problems. TV has the basic channels needed. Plenty of parking spaces. Not real noisy except for an occasional door closing loudly... would probably recommend a room facing the front or side versus the back where the hwy is. People that stay here are nice and haven't had any problems with anyone. A/C and heat work well and aren't noisey. There are 2 luggage carts located in front of the office for convenince. Office stays open from 7am til 11 pm mon thru fri... not sure of the weekend hours.

Only problem we have had here is with our mail. When we went home for a weekend, I received mail and coincidently, there was another couple staying here that weekend and the man had the same first and last name as my husband and the staff didn't pay attention to the room number on the mail... even tho my first name is different from his wife's... they didn't catch it and I have no idea why she accepted the mail knowing she was only here for a weekend except for the fact she thought she would get away with it?! Luckily, both packages had tracking numbers and the staff did figure out what happened and contacted her and the hotel did pay to get it back here to me. I was still upset that BOTH pkgs were opened by the other woman with the same last name! I could have pressed charges... opening someone's else's mail is a felony! I really do think that an ID check should be done before giving out mail at any hotel!

Room Tip: one facing the front or side... backside probably would be noisey from I75 hwy
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Top Contributor
65 reviews 65 reviews
42 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 22, 2011

Stayed for 1 night on the back side. Lighting wasn't the best. Great location off I-75, restaurants and shooping withing walking distance.
☺ Two very small pillows on bed. My advise if your staying there, bring your own pillow.

Room Tip: Bring your own pillow.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Gainesville - I-75

Address: 3600 S.W. 42nd St, Gainesville, FL 32608
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #27 of 44 Hotels in Gainesville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Gainesville - I-75 2*
Number of rooms: 120
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Also Known As:
Extended Stayamerica Gainesville Hotel Gainesville
Extended Stay America Gainesville
Extended Stay Gainesville
Gainesville Extended Stay

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