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“Talk about customer service!!” 5 of 5 stars
Review of Hampton Inn Gainesville

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Hampton Inn Gainesville
2.5 of 5 Hotel   |   4225 SW 40th Blvd, Gainesville, FL 32608   |  
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2X HHonors Points
Ranked #1 of 44 Hotels in Gainesville
Certificate of Excellence
Rowlett, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Talk about customer service!!”
5 of 5 stars Reviewed yesterday NEW

After having a wonderful overnight stay at a Hampton Inn in Pensacola, we opted to stay at another Hampton Inn in Gainesville. The staff was truly amazing. Everyone was friendly and so helpful...even when we had a circuit blow in the bathroom, they promptly fixed it and called to make sure everything was ok. The beds and pillows were comfortable, the breakfast was great and we enjoyed the evening cookie snacks and the 24 hour availability of fresh coffee. There was a small but nice fitness room with 2 treadmills, an elliptical machine and various other small equipment. The place was quiet and always clean. Even though we chose to reuse our towels, after the second day of our stay they washed them anyway...but we had more towels available in the bathroom and that's not usually the case! The care about the cleanliness of the rooms and the property itself (inside and out) is well maintained. With our bill the day of check-out, we received a nice letter from Susan Perkins the General Manager. They really go out of their way to please. It made a somewhat stressful trip visiting an ill relative so much better. Loved this hotel and would stay here again!

Room Tip: Great hotel at the top of a hill above several others. Quiet, clean rooms with a wonderful, cheery...
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  • Stayed June 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
    202
    82
    30
    5
    12
See reviews for
132
62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Negley, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

We love Hampton Inn's but this one was a disappointment. Upon check-out we found that the room was a bit dirtier than we had realized. We found a vial of medication used for injections, dead bugs and feathers. Our "extra" blanket in the closet was wet. Horrible, horrible experience.

  • Stayed June 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wow! I have never had the type of service that I received at the Hampton Inn. Seriously. I've traveled around the world and have stayed at hundreds of hotels. This one warranted a review.

First, when my family and I arrived, we were told that they had overbooked the the suite we had requested. They spent time apologizing and a good 10 minutes trying to see what could be done to remedy the situation. We agreed on 2X points, a 2-queen room, and a significantly reduced rate. While much smaller, the room was clean and very comfortable. This in no way detracted from our stay.

Now, for the "over the top" portion of the review.

Anil (and I hope I spelled his name correctly) is an amazing front desk attendant, concierge, and all-around good guy. Coming from South Florida, my family and friends wanted to know where the locals ate. Not only did Anil point us in the right direction, he provided us a highligted map, a city brocure, and a handwritten list of his personal suggestions with references to the page numbers in the brochure. Who does that?! Then, when we returned, he wanted our review so he could provide feedback to the next guest who inquired.

So, for those of you coming to Gainesville who are looking for a comfortable hotel with free breakfast, free Wifi, and an amazing staff, this is the place.

Room Tip: Floor 1 is exterior access only. Floors 2 through 4 have interior access.
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  • Stayed June 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ormond Beach, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The staff is helpful, the room was satisfying and the amenities were good. Unfortunately, the workout room was only three cardio machines and not adequate for an extended stay. Also, the room was supposed to be a suite, but it was not (too small for a family of four). Breakfast is great!

  • Stayed June 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonFL32608, Guest Relations Manager at Hampton Inn Gainesville, responded to this review, yesterday
Dear James R,

Thank you for your reviews on our Hampton Inn here in Gainesville, Florida. We really do appreciate feedback from our guests.

I am sorry the room you stayed in was not big enough for your family of four but I am happy you found the room to be satisfying and the provided amenities to be good.

Thank you for your comments on our staff and our complimentary breakfast. We truly value our staff for providing their service and smiling faces. We value our complimentary breakfast for giving our guests a full meal to start the day.

If you are in the Gainesville area again, we would love for you to stay with us.

Safe travels,

Ernest A. Moss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 6 days ago NEW

Bad nights sleep due to a hard bed. The staff and other parts of the hotel are fine though. Hotel is located at the end of the road. It's a little older hotel but still nice and clean. Excellant room locations available to teh exterior parking lot.

  • Stayed June 2015, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonFL32608, Guest Relations Manager at Hampton Inn Gainesville, responded to this review, 5 days ago
Dear waynem361,

Thank you for your review of our property here in Gainesville, Florida. We really do appreciate feedback from our guests.

I do apologize for your terrible sleeping experience at our hotel. I assure you each and every one of our Serta Cloud 9 mattresses are only a few months old and are up to Hampton standards. If there is any way you could contact that hotel so that we may look into the mattress you slept on, we would greatly appreciate the opportunity to make sure we have no hard mattresses at our property.

I am relieved you did find other aspects of our hotel to be excellent in regards to location and service. We really do work hard to maintain a clean hotel and I am glad that was noticed throughout your stay.

If you are ever in the Gainesville area again, we would love a second chance at exceeding your expectations.

Safe travels,

Ernest A. Moss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

i have stayed in MANY hotels over the years and this place takes the prize for cleanliness and comfort. the hotel staff was over the top friendly and willing to help us enjoy our stay.
its location is tucked away and quiet but conveniently located near I-75, shopping and restaurants. we actually drove up from South Florida to swim in the local springs and this place was out home base, and it actually felt very homey. we loved it.
stay here.. YOU WILL LOVE IT.

Room Tip: become a hilton honors member and they will give you free bottles of water and Tolberone chocolates!
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  • Stayed June 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonFL32608, Guest Relations Manager at Hampton Inn Gainesville, responded to this review, 5 days ago
Dear amber p,

Thank you for your review of our property here in Gainesville, Florida. We really do appreciate feedback from our guests.

I am thrilled you truly enjoyed your stay with us. We are so lucky to have a hotel that is conveniently located to the interstate, shopping, and restaurants. Our staff here at the hotel really are a dream come true. We couldn't have asked for a better team to have at our hotel.

If you are ever in the Gainesville area, we would love for you to stay with us again.

Safe travels,

Ernest A. Moss
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
louisville
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night on the way to SW Florida. Check in was quick and easy. The clerk was extremely nice and even called the room later to make sure everything was satisfactory. The room was clean and beds were comfortable. Breakfast was lacking a bit in variety but served it's purpose. The young man working that morning was also very friendly and courteous. I will definitely stay again.

Stayed June 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonFL32608, Guest Relations Manager at Hampton Inn Gainesville, responded to this review, 5 days ago
Dear gato99,

Thank you for your review of our Hampton Inn here in Gainesville, Florida. We really do appreciate feedback from our guests.

I am so pleased you had a pleasant stay with us. Thank you for giving recognition to the numerous front desk agents that made your experience that much better. Here at the Hampton Inn Gainesville we welcome any and all suggestions to make our property the best it can be. That being said, we would love to know what could be added to our complimentary breakfast to ensure it is not lacking in variety for any future stays.

We would love for you to stay with us in the future if you find yourself in the Gainesville area again.

Safe travels,

Ernest A. Moss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Gainesville

Address: 4225 SW 40th Blvd, Gainesville, FL 32608
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gainesville
#1 Romantic Hotel in Gainesville
#2 Family Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Gainesville 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
We are conveniently located off I-75 and Archer Road, the Hampton Inn Gainesville hotel is your comfortable home in Gainesville, Florida. Relax in your clean, comfortable guest room at this centrally located hotel in Gainesville. Enjoy easy access to the University of Florida, or enjoy our natural wonders. Alachua County features several fresh water springs for scuba diving, tubing or snorkeling. Visit the Devils Millhopper for a walk on the wild side, or stop by Lake Alice for an alligator encounter. Whether you are here for business or for pleasure, the Hampton Inn Gainesville hotel is the smart choice for a comfort, convenience and service at a great rate. ... more   less 
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Also Known As:
Hampton Inn Gainesville Hotel Gainesville
Gainesville Hampton Inn

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