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Paramount Plaza Hotel & Suites: Traveler Reviews

3.0 of 5
2900 South West 13th St., Gainesville, FL 32608 (Formerly Sheraton Gainesville)
Hotel amenities
Paramount Plaza Hotel & Suites
Ranked #9 of 44 hotels in Gainesville
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465 reviews from our community

Traveler rating
    200
    115
    58
    38
    54
See reviews for
Families
119
 
Couples
84
 
Solo
71
 
Business
128
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cocoa Beach,Florida
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Mediocre hotel in good location”
2 of 5 stars Reviewed February 4, 2013

This is a deceptively large hotel close to the University of Florida in Gainesville Florida. No doubt that location drives a lot of the visitors as it did me. The problem is this hotel is old, overused and under maintained. It has that 1960's beat feeling about it. The rooms are dingy. The beds and pillows are not comfortable. It was marginally clean. The hallways smelled like mold . The staff was doing the best they could given the product. Our phone didn't work. They apparently just went non smoking in January 2013. The hotel has a restaurant , the food was average. There is a pool but again old and stained. Stay here if you need a cheap place to stay near UF and you don't mind dingy.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Ask drwsurf about Paramount Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Paramount Plaza Hotel & Suites, responded to this review
February 6, 2013
Thank you for taking time to let us know about you recent stay. The Paramount Plaza is currently undergoing MAJOR renovations and I am sure you could see that by all the signs that we have posted on the property. We are replacing everything from carpet, lighting, bedding, phones and case goods. We are sorry that you could not experiance our newly renovated building but I would like to offer you the chance to do so. I can assure you that we have correct all the issues that you had while you were with us. Please contact me direct to book your next stay with us. 352-377-4000
Thank you
Robert Knight
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Gainesville Jan2013”
4 of 5 stars Reviewed January 30, 2013

I love this hotel, as my son and I stay here every 3 months for his check up at Shands. And I guess we have come to be somewhat spoiled by Excellent service in our 4trips in 2012. So I was a bit disappointed this trip with the staff at check in. One associate tied up with another couple, but I'd not even acknowledge us with a " I'll be with you in a moment". Just got a glance and she went back to the couple. Finally another associate came out and no mention of "I'm sorry, hope you haven't been waiting", just "have you been helped". Obviously not, since I was standing there with my son. The kicker is my key was coded for room but not to get into hotel. Thank goodness we were let in by another guest. Again, an attitude of indifference when we trekked back to front desk-no"we are so sorry"just "what room are you in?" this is not typical, maybe new associates.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
See 4 more reviews by Robin R for Gainesville
Ask Robin R about Paramount Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rob1302, General Manager at Paramount Plaza Hotel & Suites, responded to this review
February 1, 2013
Ms. Robin I would like to apoligize for the poor service that you received at checkin and during your stay. You are right, we do have new associates at the front desk and are still training. I will make sure that I address all the issues with our team. I am the new manager of the Paramount Plaza Hotel and I take great pride and making sure that we meet every guest needs. We are making great changes to the property so that every guest stay is a memoriable one. I want to thank you for staying with us each and everytime that you come to Gainesville. When you return on your next trip to Gainesville I would like to offer you a free upgrade to one of our newly renovated deluxe rooms with a Lake View. Please contact me direct at 352-377-4000 ext 3420.
Thank you
Robert Knight
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Another great stay here”
4 of 5 stars Reviewed January 27, 2013

I have stayed here numerous times over the years and this stay was no different than any other. The price, service and quality cant be beat anywhere in the area. Its a little farther off the interstate than other hotels but is easy to find and worth the trip if you want a relaxing stay at a nice quiet hotel. Its on a lake and its worth the extra charge to get a lakefront room if possible. I would recommend this hotel to anybody that wants a good place to stay in the Gainesville FL area.

Room Tip: Get lakefront if possible for maximum view and quiet.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
See 3 more reviews by HollywoodGrizz for Gainesville
Ask HollywoodGrizz about Paramount Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Paramount Plaza Hotel & Suites, responded to this review
January 28, 2013
I would like to say " THANK YOU" for the great review. We are greatful that you chose to stay with us again. We are currently making great changes with the hotel, new guest rooms complete remodle with new flat screen t..v's, bedding, furniture and case goods. Our rooms with a view of Bivens Lake are wonderful. Each room has its own private balcony which makes each guest stay even better. We hope that when you are traveling to Gainesville again you will choose us again for your accomidations.
Thank you
Robert Knight
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, FL
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“I'm not a snob...”
1 of 5 stars Reviewed January 18, 2013

but I wouldn't stay here again if you paid me! As I was waiting to get my room key, the front desk person answered the phone and told the caller, "No, we don't rent by the hour". That should have been the first clue! However, I went forward. The first room I was given smelled of smoke (this is a "100% smoke-free facility") so I asked to be moved. The second room didn't smell like smoke, but I so didn't feel safe here. I ended up staying for one night ($49.40 was way more than the room was worth), but my co-worker refused to stay. (Interestingly enough, when she went to the front desk and said "I just checked in..." the person at the front desk didn't even let her finish before he asked if she wanted a refund). I should have gone with her to another hotel!
Until they get rid of the mold, smell, dubious guests, etc., I will not return. Gainesville, you deserve better than this.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Ask Abbysmemere about Paramount Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Paramount Plaza Hotel & Suites, responded to this review
January 28, 2013
I would like to thank you for taking the time to let us know about your recent stay. It is Dishearting to hear that you had such an experiance with us. I can assure you that I have taken great messures to correct every issuse that you had while staying with us. The Paramount Plaza is currently under going renovations to our guest rooms and part of the process is becoming
100 % smoke free, I apoligize that you had a room that was smoked by a previous guest. Our property is large and sits on 7.5 acers of land the two buildings that have our guest rooms are interior corridor with automatic locking doors, we take guest safety very serious at the Paramount Plaza and rest assured we want you to feel safe. Our staff is very seasoned staff and have been with us for many years and to hear that a staff member would address a guest with such unsatisfactory service is not tolerable. We know that you have many choices for accomidations when visiting the Gainesville area and would like to extend an oppurtunity for you to experiance our true hospitality that we are know for at the Paramount Plaza Hotel. Based on all our great reviews on TripAdvisor you can see that when we have a bad review we address the issues immediatly with corrective action. If you are ever in the area again or would like to talk about your recent stay please contact me direct at 352-377-4000 ext 3420
Thank you
Robert Knight
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
1 review
“Great Accomodations Excellent Price”
5 of 5 stars Reviewed January 8, 2013

Very comfortable room included a mini refrigerator and microwave. Comfortable bed, plenty of towels and great wifi. Everything I needed at a great price. Staff was friendly and helpful. Will definitely stay here again.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask JanFL about Paramount Plaza Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, General Manager at Paramount Plaza Hotel & Suites, responded to this review
January 23, 2013
We would like to thank you for taking the time to give us such a rave review. Gainesville has many options for accomidations and the Paramount Plaza is honored that you chose us. If you are ever returning to the area please contact us direct and save. 352-377-4000
Thank you
Robert Knight
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Paramount Plaza Hotel & Suites

Also Known As:
Paramount Plaza Hotel Gainesville
Paramount Plaza Hotel And Suites
Paramount Plaza Hotel
Paramount Gainesville
Gainesville Paramount
Address: 2900 South West 13th St., Gainesville, FL 32608 (Formerly Sheraton Gainesville)
Region: United States > Florida > Gainesville
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Gainesville
#7 Family Hotels in Gainesville
#8 Business Hotels in Gainesville
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Paramount Plaza Hotel and Conference Center stands out amongst the best accommodations in Gainesville, Florida. Bordered by the picturesque Bivens Arm Lake Nature Preserve, the hotel is Gainesville's only lakefront hotel, offering a taste of Florida the way it used to be. Currently being renovated in 2012-13 the Paramount Plaza Hotel & Conference Center offers full service Gainesville hotel lodging at surprisingly affordable rates. Convenient Gainesville Hotel Location The Paramount Plaza is ideally located only minutes from Gainesville's most important and popular attractions and venues, such as the University of Florida, the Butterfly Rain forest, Paynes Prarie State Park, the Phillips Center for the Performing Arts, and Shands Teaching Hospital at The University of Florida. The hotel is a short drive North of historic Micanopy and antique shopping, and just a few miles from downtown Gainesville. Each of our 197 large NON-SMOKING, comfortable guest rooms and suites are designed to meet your Gainesville accommodation needs. Our guest rooms are larger than most hotels in the area, which leaves you with plenty of space to create your home away from home. In-room guest amenities include coffeemakers, wireless internet access, hair dryers, irons and ironing boards. Unwind on one of our comfortable pillow-top beds and catch up on your relaxation with remote controlled cable television. Those guest that enjoy church services, Westside Baptist Church holds services in our Grand Ballroom every Sunday starting at 11am. The Paramount Plaza offers free shuttle services from 730am to 530pm daily upon scheduling at check-in. ... more   less 
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