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“Nice hotel but seriously disappointing” 2 of 5 stars
Review of BEST WESTERN Gateway Grand

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BEST WESTERN Gateway Grand
3.0 of 5 Hotel   |   4200 Northwest 97th Boulevard, Gainesville, FL 32606-3742   |  
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Ranked #8 of 44 Hotels in Gainesville
GreenLeadersBronze level
Petal, Mississippi
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Nice hotel but seriously disappointing”
2 of 5 stars Reviewed January 23, 2013

Very nice hotel. We chose Best Western (BW) because we have a "Rewards Card" and have stayed in several BW before on our trips. In our experiences, we found BW hotels are comfortable, pleasant, clean and affordable. However,at this particular one, we experienced several "snags".
To start with, neither of the 2 keys we were given worked. We were given 2 new keys and they didn't work. We were told to use the hall phone and call the "house man" to help us. We did. We waited. He never came. Finally after about 20 plus minutes since our 1st key wouldn't work, the desk clerk arrived. She tried the keys too and still they wouldn't open the door. Finally she gave us the "master key".
We tried to log-on to the free internet service without success. We were given a code but it wasn't accepted.
The temperature controls did not work. The room was cold.
Several light bulbs were burned out. Most disturbing were the ones over the night stand - for obvious reasons.
And, finally, the snooze light on the alarm clock could not be turned off. This was annoying as we like to sleep in total darkness and we didn't know if an alarm would sound after we fell asleep. We covered the clock with a piece of paper. Luckily it did not go off.
The next morning at the counter to check out, we asked if the key situation had been reported. It had not!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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287 reviews from our community

Traveler rating
    128
    97
    36
    13
    13
See reviews for
95
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25
66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
boynton beach, florida
Top Contributor
72 reviews 72 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 12, 2013

Stopped here on my way to West Palm. I was very pleased to find that they allowed pets. They charge $20 for up to two pets.
I arrived after dark so I didn't get to see the grounds but what I could see looked very pretty and groomed.
At check-in the staff was pleasant but not overly friendly.
Our room was located in the back but we were next to the outdoor pool and I could see how nice it was.
The only thing I didn't care for was the fact that if you chose to use the door closest to the room ( and where I had to park ) you had to go down some steps to get to the parking lot. Not a big deal unless your taking in a lot of luggage and other articles.
I couldn't tell what the hotel was backed up against but it was dark. They had lighting in the parking lot just not enough to see real well. I had a Rottie so I wasn't too worried about it but had I been traveling alone I would have emptied my stuff at the front door.
There was also a Starbucks down the street which came in great the next morning when I hit the road again.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Top Contributor
71 reviews 71 reviews
63 hotel reviews
Reviews in 56 cities Reviews in 56 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 10, 2013

Over the years in Europe and North America I have stopped at dozens of random hotels because fatigue has set in and driving further is not an option. As a general rule, whatever the hotel brand, they cater to a captive audience and are universally bland,with some being downright disgusting. We pulled in here at about five in the evening, exhausted. We got a two bed room for $99. I appreciate that the occasional Days Inn or Econolodge can be less than half that but we were happy.
The room was huge, the hotel had a sports bar attached for dinner and some beers that evening, and breakfast in the morning was a well stocked self serve. The only thing the room lacked was a safe.
This place was a random find for us,and a pleasant one as well. If you are reading reviews and planning an I-75 stopover around here then book away,you won't be disappointed.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Ontario
Top Contributor
112 reviews 112 reviews
14 hotel reviews
Reviews in 59 cities Reviews in 59 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 8, 2013

we stayed here for 2 nights and went to this hotel because of reviews. We were not disappointed. The hotel looks great inside and outside. Because we stayed for 2 nights we took a small suite so we could sit comfortably. The room and bathroom were very clean. The first morning we came down for breakfast was a bit difficult as the hotel was full and the breakfast area is ok for normal use, but not everyone using it at the same time, people were sitting in the lobby etc to eat their breakfast. The second morning was no problem. The staff is very helpful and friendly. the breakfast area was clean, but it seems that no hotel likes to serve real butter or a healthy cereal without chemicals, GMO's or artificial colors and flavors. Cheerios etc is not a healthy alternative.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 4, 2013

This is a great looking hotel inside and out.
Upon arrival we were greeted warmly and genuinely by the front desk staff.There was a wait to check in however the decorations in the lobby were a great distraction.

We had a king suite, very clean and comfortable. It had a small refrigerator and microwave.

Breakfast was wonderful, the omlet station was great. It was a fantastic deal for $3.00. They offer free breads and cerals plus juice and coffee. The coffee was actually good!

I will stay there again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

The desk staff is the friendliest i have ever seen. The lobby and pool area was very nice by roadside hotel standards. King suite was a good size and clean, the bed was passable. Staff seemed pushed to the limit to keep breakfast stocked. First day, no orange juice. Second day, no coffee and no waffles. It is free, so I guess worth what I paid. The restaurant does not open for lunch and has relocated to one of the hotel ballrooms. Had to drive out to find lunch as there is nothing in walking distance. Wireless, also free, to weak and spotty to be reliable. I would not return if I didn't have to.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gateway Grand

Address: 4200 Northwest 97th Boulevard, Gainesville, FL 32606-3742
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Gainesville
#6 Romantic Hotel in Gainesville
#11 Business Hotel in Gainesville
#11 Family Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Gateway Grand 3*
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Also Known As:
Best Western Gateway Grand Hotel Gainesville
Best Western Hotel Gainesville
Best Western Gainesville
Gainesville Best Western

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