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“Very accomodating and clean” 4 of 5 stars
Review of SpringHill Suites Gainesville

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SpringHill Suites Gainesville
3.0 of 5 Hotel   |   4155 SW 40th Blvd, Gainesville, FL 32608   |  
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Free Parking
Ranked #14 of 44 hotels in Gainesville
Campbellsville, Kentucky
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
“Very accomodating and clean”
4 of 5 stars Reviewed January 24, 2013

We stayed at this property during a family wedding to the area. The facilities and expecially the rooms were clean and comfortable. My kids especially enjoyed the breakfast. Jackie at the front desk was very helpful when we discovered that we had left behind a very important bag. Upon our trip home I made a phone call to the hotel and Jackie helped track down our "left behind" bag. She even made a phone call to let me know when our family member had retrieved it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 people have reviewed this hotel

Traveler rating
    75
    50
    28
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
WDWmichelle
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 9, 2013

We stayed at 3 SpringHill Suites on our drive from Texas to Florida and back. This one I would rank as #2. It is the older style hotel, where the bathroom and shower are in the same room. We got spoiled at the SpringHill in Lake Charles, LA where each had its own room. Not a deal-breaker by any stretch, we had just really appreciated that amenity at the previous SpringHill. We are a family of 6, so suite hotels are a must for us. SpringHill hotels so far have been clean, and had good customer service. I enjoy the Paul Mitchell Hair Products, seriously, if another hotel was $5 less, I would still stay at Marriott for that! This hotel was crowded at breakfast time, and even though they have 2 waffle makers, there was a line of 5 people waiting. They had also run out of eggs. It looked as if there was only 1 person working the kitchen, but another lady came immediately to help her when she saw the crowds. Our room did face the highway, but we used a rain app on our phone and that worked just fine to block out the noise. Overall a good stop.

Room Tip: If available, request a room not facing the highway.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites Gainesville, responded to this review, January 11, 2013
Thank you for taking the time to share your experience during your recent stay at the Springhill Suites Gainesville. First of all we want to thank you for choosing the Springhill Suites brand during your travels and hope that you continue to be a loyal Springhill guest as there are lots of exciting things happening at Springhill Suites this year from upgrading Breakfast selections in all hotels to a complete renovation at the Gainesville property later this year in our quest to always offer the best in accommodations and to be the hotel of choice when staying in Gainesville. Our most valuable training tool is comments directly from guests like you and thank you again for taking the time to share them. Happy travels to you in 2013 and hopefully we will be able to welcome you back in the coming year!

Warm regards,

Steven Bradshaw
General Manager
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Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 8, 2013

This was the only hotel without complaints from trip adviser and Expedia Easy to find, easy parking, clean, substantial breakfast, great value, comfortable beds and recycle bins available. It was a great stay. Will only stay here on future visits.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites Gainesville, responded to this review, January 11, 2013
Thank you for taking the time to share your experience during your recent stay at the Springhill Suites Gainesville. We are thrilled to hear that you enjoyed your accommodations and hearty breakfast offerings. We also look forward to welcoming you many times during future visits to Gainesville. Thanks again for your comments!

Warm regards,

Steven Bradshaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mobile, Alabama
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 6, 2013

Our stay at this hotel was pleasant enough until about 8:00 pm when it sounded like people in the rooms above us were dropping furniture on the floor. We made numerous complaints to the front desk and were informed it was a basketball team staying above us and their coach did not seem to be able to control the players. The staff offered us another room and we said it did not seem right that we should have to move since we were not the noisy ones. We were informed that the team had a contract with the hotel and so there was nothing the staff could do to kick the unruly players out of the hotel or to make them move to another room. The noise continued until midnight when we decided to take the new room. So at midnight we moved my 88 year old mother ( who suffers from dementia) up to the 4th floor. Other adult guests were inconvenienced as well. I have never had such an awful experience in a hotel. I would not recommend anyone stay in this hotel where rude guests are given better treatment than considerate guests.

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites Gainesville, responded to this review, January 11, 2013
Thank you for taking the time to share your experience duing your recent stay at the Springhill Suites Gainesville. Let me assure you that we take your comments very seriously and want to apologize for the problems encountered during your stay. We do try our best to isolate Athletic Groups to avoid any disturbances to other guests and apologize that this did not occur in your case. This sort of behavior should not be tolerated and these groups do sign a conduct letter advising them on our policies to ensure that other guests are not disturbed and can enjoy a restful stay. After receiving your comments we have reinforced this policy with our Front Desk team to ensure that situations like this do not happen. I know that we did compensate you for your room charges but understand this does not make up for the inconvenience experienced. If your travels do bring you to the Gainesville area again please contact me directly as we would love to have the opportunity for you to experience our true hospitality.

Warm regards,

Steven Bradshaw
General Manager
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Iowa, Louisiana
Top Contributor
102 reviews 102 reviews
25 hotel reviews
Reviews in 56 cities Reviews in 56 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

This hotel is a textbook example of how to run a great hotel! From the quick and friendly booking over the phone from the road, through the quick and friendly check in, and on through the rest of our stay, it was flawless. We were greeted immediately. The hotel staff noticed he had picked up a beer from the rack, and I hadn't. They offered wine, which I needed, just added to the bill.Then they offered a small bag to carry both to the room.

The room was well-designed, even down to the angle into the separate commode/shower area that gave additional privacy for two users. There was a full length mirror that one could walk right up to, great for those nearsighted guests who need to put in eye drops, or find every single one of those stupid no-see-um bites, even the ones that show up eight hours after your last exposure.

Every detail was attended to, even leaving the shower head turned into the wall to guard against an inadvertent dousing. And I LOVE the new square patterned branded towels. They are the perfect weight. And no, I didn't, but I thought about it! Kudos, Marriott.

If you're on the road, and trying to decide, make this your stop of choice. You won't regret it.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites Gainesville, responded to this review, January 11, 2013
Thank you for sharing your experience while staying at the Springhill Suites Gainesville. We are thrilled to hear that we met and exceeded your expectations during your stay! We strive to achieve 100% guest satisfaction with every stay and are always glad to hear when we succeed in achieving this goal. We hope that you continue to make Springhill SUites your preferred choice when traveling and especially if your travel brings you back to the Gainesville area. Thanks again for taking the time to share your comments!

Warm regards,

Steven Bradshaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tuscaloosa
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 4, 2013

Nice clean hotel that is pet friendly. Front desk clerk,Jaci, very helpful. Room was large with fridge and two sinks. The breakfast had many choices from fresh good eggs to make your own waffles, fruit too. I also encourage all travelers to join the free Marriott Awards.

Room Tip: If traveling with a pet ask for room 139. It is closest to outer door.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites Gainesville, responded to this review, January 11, 2013
Thank you for taking the time to share your exerience during your recent stay at Springhill Suites Gainesville. I am thrilled to hear that you and the four legged member of your family enjoyed the accommodations. I am also glad thet we were able to start your day off with a nice hot breakfast. Thank you for mentioning the Marriott Rewards program, with absolutely no cost to join you are able to earn points to use towards free room nights and more! I will make sure we pass on your comments to Jaci, she is the newest member of our Guest Service team and will be glad to hear that she made a good impression on you. Thanks again and happy travels to you!

Warm regards,
Steven Bradshaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, TN
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 27, 2012 via mobile

Carpets were dirty and everything was old. Beds did not have nice linens Definitely a disappointment for the money. Meeks clerk was abrupt. Advertises pet friendly but they charge $75 for a small dog!

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSGainesvilleGM, General Manager at SpringHill Suites Gainesville, responded to this review, January 11, 2013
Thank you for taking the time to share your experience regarding your recent stay at the Springhill Suites Gainesville. First let me apologize for the problems you encountered during your stay. We are not satisfied unless our Guests are 100% satisfied with their experience while staying with us. If you would contact me directly I would love to discuss your concerns further. I look forward to speaking with you.

Warm regards,

Steven Bradshaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Gainesville

Also Known As:
Springhill Suites Gainesville Hotel
Springhill Suites Gainesville Hotel Gainesville
Gainesville Springhill Suites
Address: 4155 SW 40th Blvd, Gainesville, FL 32608
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Gainesville
#16 Family Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Gainesville 3*
Reservation Options:
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