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“If Home would be like this, we'd all move somewhere else.” 3 of 5 stars
Review of Homewood Suites Gainesville

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Homewood Suites Gainesville
3.0 of 5 Hotel   |   3333 SW 42nd Street, Gainesville, FL 32608   |  
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Ranked #11 of 44 Hotels in Gainesville
Certificate of Excellence
Boca Raton, Florida
Level Contributor
158 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“If Home would be like this, we'd all move somewhere else.”
3 of 5 stars Reviewed November 15, 2010

Thought I'd give myself a little extra room while in Gainesville and try this Hilton property instead of the HGI. Check-in was painless and the young lady in the late afternoon was everything a weary traveler needs to remember that this is a hospitality industry. And then to the room. In the bedroom a large (4 foot by 2 foot) metal access panel for the air handler was hanging by one bolt, jangling against the walls. There was a gap running the length of the bottom of the tub that was from 1/8" to 1/4". I don't want to know what was living in that dark, damp space. Housekeeping had a Green Cleanser Party and didn't remove several ounces from the tops of tiles running along the floor and wall. And with the first flush, it was time once again for The Hilton-Niagara Toilet Marathon. I made a quick call to the Front Desk (it was 8pm) and the clerk said she could give me a plunger but she didn't know how to use it and really didn't want to learn on a hotel toilet. After 6PM there is only one employee on site. Seems strange when it's an extended stay property. But then, this was the first where I'd experienced a charge to use the laundry facilities.
The black-out drapes were off the rod guides and stuck in the open position. And doncha know there was a security spotlight directly outside?
These things were nearly minor inconveniences. Well, compared with certain surgical procedures and active labor. But in the morning I discovered that the hair dryer and the iron tripped the GFCI in the bathroom. (Separately, mind you. I'm not that daft.) Another call to the Front Desk and a chat a few minutes later with the Jolly Maintenance Man.
'I'll just have a look in and use my Lock Out Tool.'
-What's that? The receptacle is tripping the way it's supposed to and can be reset but there's evidently a problem and the entire thing needs to be replaced.
'Naw, I just need to use my handy dandy Lock Out Tool'
(I checked and that Handy Dandy Lock Out Tool prevents the GFCI from tripping the circuit so this gentleman has just admitted to circumventing an important electrical safety feature and an NFPA 101 code requirement. Pity the unlucky guest who gets fried while drying their hair or ironing a shirt.)
Large, dark stains on upholstered sofa and chairs. Ugh.
Guest fax machine: Front desk staff are unaware that you can fax to toll free numbers. The machine has to be fed individual sheets in a precise manner or you'll have a new fax per page. The Front Desk fax machine isn't much better.
And one final suggestion: would someone please give Noel, the day shift Front Desk clerk, the antidote to her Personality Botox? The only time she took an interest in Life was when one of the guys came out from the back office. Otherwise she made it very clear that she didn't want to know and couldn't be bothered with an emotion above apathy. Perhaps just a bad day. Or three in a row.

  • Stayed November 2010, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnvhw, Manager at Homewood Suites Gainesville, responded to this review, November 22, 2010
Thank you for taking the time to provide feedback on your stay with us. I am glad to hear that you had a speedy and enjoyable check-in, but apologize for the maintenance issues you encountered during your stay. I have shared this information with the maintenance staff. I will be reaching out to you personally to make this right. Thank you for staying at our Homewood Suites and I look forward to the opportunity to make up this stay.

Best regards,
Janet Lee
Janet.e.lee@hilton.com
352-225-4760
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330 reviews from our community

Traveler rating
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See reviews for
150
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Hopewell, New Jersey
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed November 12, 2010

This Homewood Suites is a good example of the chain. Our three-day stay was as good as you can expect at a hotel. As a light sleeper, I rarely can give a hotel an unqualified rating.

The hotel is situated off the major highway, so it's a fairly quiet location. We booked a room on the top floor (no overhead noise). But for two of the three nights of our stay, our sleep was interrupted in the middle of the night, once by a group having a party in their room that spilled out into the hallway and once by the people in the room next to us -- next to our heads! -- who watched a movie at full blast at 2 a.m.

The front desk and manager respond well to noise complaint calls. I am just continually amazed that hotel guests can be so rude. That's not the hotel's fault.

We were disappointed that one night when we arrived back at the room at 10 p.m., the room hadn't been cleaned or serviced. We waited in the lobby for half an hour while they completed the task. Once we were back in the room, the housekeeper knocked on the door to give us some items she'd forgotten. We were so tired after a long day. We didn't need this, that's for sure. The next day, the housekeeper decided to let us make up the sleep sofa -- she removed the bedding, put out clean sheets and partially folded the bed. Why didn't she just leave it made up if she wasn't going to remake it? Again, 11 p.m. and we're exhausted, making up a bed.

The kitchen and the breakfast provided are always welcome features. I imagine the dinners might be nice, too, if you don't want to go out. The only night a dinner was served during our stay, though, it was hot dogs. Great for kids, but ugh.

  • Stayed November 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gnvhw, General Manager at Homewood Suites Gainesville, responded to this review, November 17, 2010
We are sorry we were not able to provide you with the quality of services you deserve. Because business travel is very important, we try hard to make sure all our guests have a rewarding experience at Homewood Suites. I will be reaching out to you in order to make this right.
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Naples, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed July 20, 2010

We recently visited Gainesville to visit the Butterfly Rain Forest at the FL Museum of Natural History, located on the UF campus. The suite was clean, modern, and well laid out giving us plenty of room. The town isn’t too large so no matter where you stay you are centrally located.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this review, January 19, 2015
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Florida
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 12, 2010

I stayed here in a two bedroom suite with my two children, and a friend and her daughter. We had more than enough room. The room was very clean and the beds were very comfy! The breakfast in the morning was good, there were plenty of options. The lady working in the dining room named Millie was really nice and kept everything filled up. We even got dinner one night that we were there and it was good. The next night we got there 15 minutes before dinner was over and the pizza was all gone, so I suggest you get there early! Overall, we had a great stay, and I would definitely stay here again!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this review, January 19, 2015
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 25, 2010

My husband and I stayed here Monday thru Saturday for a business conference. Hubby went to work, I spent the days here. Very quiet, and clean, everything we needed, including a full breakfast every morning. The staff were all helpful and cooperative and housekeeping was easy to work with. Nice pool. But the best part by far was the ability to have dinner here Mon-Thurs. The food is not gourmet but the woman running the kitchen knocks herself out and the result is a pleasant, nutritious, diverse menu that includes a glass of wine or beer with your meal. We only went out to dinner once and that was Friday night (they serve the evening meal Mon-Thurs.)
For business travel, this is it.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this review, January 19, 2015
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
Level Contributor
210 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed April 20, 2010

Stayed here for one night and for the most part, very much enjoyed the stay. Room was neat and clean. Curiously, this is the first kitchenette hotel where the staff leaves all of the dishes in the dishwasher rather than in the cupboards. I suppose if they wash them all after each guest departs, this ensures cleanliness. It just struck me as unusual. The only other negative I could mention is that the walls do not deaden sound well. I could almost tell what channel my neighbor's TV was on, while sitting at my desk.

These are small negatives for a nice hotel. I enjoyed the stay and this hotel would be my first choice for my next stay in Gainesville.

  • Stayed April 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this review, January 19, 2015
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 31, 2009

Stayed here one night in a 1 bedroom suite. Took the advice of this forum and got a top floor room. No issues with noise, though we could hear people next door in the morning when out TV was off. Hotel has a light dinner in the evening with complementary beer and wine. A decent breakfast in the morning with hot and cold items. We didn't use it but there was a nice pool area with hot tub and basketball court. This hotel is on the edge of town near I75. Very easy to get to and just a 5 minute drive to UF. Would stay here again.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dustin C, Manager at Homewood Suites Gainesville, responded to this review, January 19, 2015
Thank you for taking the time to let us know about your most recent stay at the Homewood Suites by Hilton Gainesville FL property. We love getting feedback from our guest and use it to improve our service and amenities. We hope the next time you visit Gainesville, FL we will be your first choice and if there is anything we can do to better your next stay, please do not hesitate to contact us.

Sincerely,

Dustin Cash
General Manager
Homewood Suites by Hilton
dustin.cash@hilton.com
352-225-4760
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Gainesville

Address: 3333 SW 42nd Street, Gainesville, FL 32608
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Gainesville
#11 Family Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Gainesville 3*
Number of rooms: 103
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Gainesville hotel in Florida is an upscale, all-suite hotel situated off I-75 at Exit 384 not far from the University of Florida. We are conveniently located in Gainesville's popular restaurant row area, where guests will find excellent dining options and a variety of other local tourist attractions nearby. The Homewood Suites Gainesville hotel features 103 suites, including 11 two-room and 46 one-bedroom suites with separate living and sleeping areas, along with 46 studios. Each of our spacious suites offers all the comforts of home and a great range of amenities that you deserve for a short or extended stay in Gainesville, including: * Fully-equipped kitchen with a full-size refrigerator, microwave and coffee maker * Two televisions * DVD player * Complimentary wireless and wired high-speed Internet access * Two phones with data ports * Iron, ironing board and hair dryer. Join us for excellent guest accommodations and quality temporary housing. Our professional and friendly staff is available 24-hours a day to make sure you have a splendid stay at the Homewood Suites by Hilton® Gainesville hotel. Make Yourself at Home!® ... more   less 
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Also Known As:
Homewood Suites Gainesville Hotel Gainesville
Homewood Gainesville
Gainesville Homewood Suites

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